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Clerk IV/Administrative Coordinator

University of Massachusetts Amherst
UMass Amherst

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Job Details

Job no: 513489
Work type: Staff Full Time
Location: UMass Amherst
Department: Commonwealth Honors College
Union: USA/MTA
Categories: Administrative/Office Support

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Under general supervision of the Director of Administration and Finance, this position provides administrative and operational support for Commonwealth Honors College including, serving as building coordinator and oversees facilities issues related to CHC building and Elm classroom wing.

Essential Functions

Coordinate administrative functions, office systems and support for projects:

  • Serve as administrative coordinator to Director of Administration and Finance and Sr. Assistant Dean.
  • Serve as CHC representative for new staff and faculty and assist with onboarding in coordination with affiliated supervisor – keycards, keys, business cards, office setup, general CHC orientation org chart, policies, systems, and procedures.
  • Maintain electronic files and documents for All Staff in coordination with each CHC unit.
  • Maintain office signage, including but not limited to mailboxes, doors, in/out board.
  • Develop and maintain staff and faculty guidebook (to include office policies, procedures, and resources)
  • Develop and oversee production of CHC staff and faculty e-newsletter to include design and content
  • Maintain inventory and coordinate furniture needs of office.
  • Serve as the administrative coordinator on CHC search committees.
  • Develop and manage database of administrative and financial contacts in PATHS database system in coordination with other CHC units.
  • Receive all CHC deliveries and direct to appropriate unit.
  • Serve on university committees, teams or other groups related to planning CHC events and functions, including Undergraduate Research Conference and Celebration of Excellence. Assists in staging events.
  • Participate in staff meetings.
  • Other administrative duties as assigned.

Facilities Coordinator

  • E-card access – requests for and coordination with Res Life regarding e-access for faculty and staff to CHC Building and Elm classroom wings.
  • Schedule use of CHC Events Hall, including communications with CHC, Res Life, as well as other departments, student groups, etc.; coordinate with Physical Plant personnel and AIMS staff for setup and A/V.
  • Supervise student staff needed for evening events.

CHC Building Coordinator

  • Maintain an accurate list of contact persons and corresponding spaces for your department within the building.
  • Report emergencies occurring in the building.
  • Develop a list of special equipment affected by utility emergencies.
  • Serve as a point of contact during campus emergencies.
  • Report building deficiencies to, and make service requests of, F&CS.
  • Review all key/core requests and express concern to [email protected]
  • Report occupational health and safety concerns to Environmental Health and Safety.
  • Disseminate pertinent construction and maintenance information to building occupants.
  • Oversee building conditions and act as liaison between your department and F&CS.
  • Assist in scheduling repair and renovation projects.
  • Update space-utilization reports.
  • Report unauthorized construction activity.
  • Manage telephone assignments and technical support
  • Coordinate Greenbaum Gallery exhibits and work with facilities and CHCRC to manage physical space

Elm Classrooms

  • Instructional materials management.
  • Assist instructors and coordinate with other departments (e.g. AIMS, CSM, ResLife) regarding equipment and space needs.

Elm Shared Faculty Offices

  • Develop schedule of office hours and assign offices for use by faculty teaching in Elm Classrooms.
  • Arrange E-access and locker keys for faculty teaching in Elm Classrooms.
  • Manage faculty office assignments and space needs

Other Functions

  • Perform other related duties as required.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • High School diploma or equivalent
  • Minimum of three years administrative experience including at least two years supervisory experience.
  • Excellent skills and substantial experience using MS Access and Excel including knowledge used in data analysis, preparation of spreadsheets, graphs, charts and tables.
  • Ability to prioritize and work on multiple tasks simultaneously to meet strict processing deadlines.
  • Ability to take initiative in carrying out projects, reports, correspondence and understanding and applying departmental and university policy and procedures to assigned activities.
  • Ability to write concisely, to express thoughts clearly and to develop ideas in logical sequence.
  • Ability to give written and oral instructions in a precise, understandable manner.
  • Ability to establish rapport and maintain harmonious working relationships with persons from varied ethnic, cultural and economic backgrounds.
  • Ability to exercise sound judgment and to exercise discretion in handling confidential information.
  • Ability to take initiative in exercising independent judgment concerning any aspect of the job.
  • Interest and ability to learn and use new software and hardware in a rapidly changing environment.
  • High degree of organizational skills and knowledge of office administration; ability to prioritize and balance work tasks in a demanding environment.
  • Flexibility in work hours to accommodate department needs.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Experience using SPIRE, including CAPS; CHC PATHS

Physical Demands/Working Conditions

Typical Office Environment

Work Schedule

Monday-Friday 8:30 am-5:00 pm; Flexibility in work hours to accommodate departmental needs; 37.5 hours per week

Salary Information

Grade 13

Special Instructions to Applicants

To apply, please submit your application online and include a cover letter, resume and contact information for three professional references.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Mar 17 2022 Eastern Daylight Time
Applications close:


The University of Massachusetts Amherst is one of the preeminent public research universities in America. Nestled in idyllic Amherst, Massachusetts—often called “The top college town in North America”—the campus is consistently ranked among the top public research universities in the nation, and offers a rich cultural environment in a rural setting close to major urban centers. 

As one of the nation's top public research universities – as measured by national and international rankings, academic citations, and research funding – the campus spends more than $180 million on research each year, demonstrating its contribution to the nation’s position as a technological and economic leader. The university works in conjunction with academic, government, and private partners to translate new knowledge and scientific discoveries into technical innovations and scholarly works that create opportunities for students, faculty and the public. 

Eight schools and colleges offer more than 85 undergraduate majors, 68 master’s and 48 doctoral degree programs, many counted among the top programs in the nation and world. UMass Amherst is also home to New England's premier honors college.

The 1,159 full-time faculty members are dedicated teachers and world-renowned researchers and the campus has regularly been listed among the top performers in terms of faculty awards. With over 24,000 students from all 50 states and over 70 countries, the student body is the most academically successful in the history of the campus. Students participate in 240 organizations, 21 NCAA Division I athletic teams, extensive intramurals, living-learning residence halls, community service, and internships. With one of the largest residential life systems in the nation, UMass Amherst houses approximately 12,000 students on campus. The university is enjoying a facilities renaissance, including new buildings in the sciences, the arts, and recreation. UMass Amherst is part of the Five College consortium with Smith, Mount Holyoke, Hampshire and Amherst colleges.

As an employer, the University of Massachusetts Amherst is a national leader in developing family-friendly policies, benefits and amenities designed to help faculty members develop both productive careers and satisfying personal lives. The university offers one of the nation’s most generous parental leave policies. The university is also part of the Academic Career Network, a regional consortium formed to serve dual-career couples and encourage greater diversity in the academy.


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