Program Analyst, Leave and Workers' Compensation

San José State University
San José

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Administrative Jobs
Technology, Analysts & Programming
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job no: 512375
Work type: Staff
Location: San José
Categories: Confidential, Probationary, Full Time, Human Resources

Job Summary

Under general direction and reporting to the Leave, Workers' Compensation, and Accommodation Programs Manager, this position serves as the primary point of contact for staff, faculty, management and third-party claims administrators for leave, workers' compensation and return-to-work programs incorporating SJSU and CSU policies and practices in adhering to Federal and State laws and applicable Collective Bargaining Agreements; assists in ergonomic assessments and employee accommodations; and plans, organizes, prioritizes and independently performs varied and specialized administrative, analytical responsibilities in support of the organizational operation to meet programmatic and administrative goals. The incumbent may be required to lead and coordinate projects as needed and will review various appointments and employment changes for completeness and accuracy, perform records maintenance, and other duties as assigned.

Key Responsibilities

  • Process Workers’ Compensation claims and provide case management for employees with work-related injuries.
  • Enter claims and maintain data in a shared database, process compliance reports for OSHA record keeping and annual filing requirements.
  • Investigate and manage claims, correspond with the Third-Party Administrator, Sedgwick, and assigned Attorneys to resolve identified problems and help ensure the timeliness and thoroughness of the claims process.
  • Work closely with Employee Relations team to ensure decisions are based on all available data for employee.
  • Coordinate Industrial Disability Leave and Temporary Disability benefits.
  • Develop and implement program procedures, training and communications.
  • Answers inquiries and meets with employees preparing for leave of absence.
  • Calculates leave of absence accrual usage and balances.
  • Reviews leave of absence requests for completeness, accuracy, and eligibility requirements.
  • Compiles leave of absence requests and information for management decisions.
  • Communicates leave of absence decisions.
  • Researches data required to complete transactions and coordinates employment status changes related to leave of absence.
  • Tracks leave of absence and generates reports.
  • Verifies leave of absence and employment status changes in UP/Payroll systems.
  • Administer the Return-to-Work program.
  • Evaluate medical documentation for injured employees.
  • Coordinate with management to identify job accommodations.
  • Assist with interactive process.
  • Work with various campus constituents regarding Return-to-Work issues.
  • Support the campus Ergonomics program.
  • Conduct ergonomic workstation evaluations.
  • Generate detailed evaluation reports, specifies appropriate equipment and ergonomic furniture items.
  • Develop and conduct related training.

Knowledge, Skills & Abilities

  • Ability to compose and appropriately format correspondence and reports
  • Excellent oral and written communications skills with a diplomatic demeanor and client empathy to provide service to faculty, staff, administrators, and the general public
  • Knowledge of or ability to learn Federal and State laws, bargaining agreements, policies, and practices related to leave of absence
  • Knowledge and experience with ergonomic program administration and evaluations or ability to learn
  • Knowledge of related California employment disability rules and regulations under ADA and Fair Employment and Housing Act
  • Experience with Workers’ Compensation claims management and comprehensive knowledge of applicable laws
  • Strong presentation and communication skills, both verbal and written. Strong investigation skills
  • Knowledge of UP/payroll systems and ability to learn PeopleSoft HR
  • Ability to draft memoranda, instructional/training hand-outs related to personnel matters and documents
  • Ability to respond to and interact with scheduled and walk-in traffic where a high level of professionalism, sensitivity, tact, and efficiency is paramount. Ability to facilitate the needs of visitors
  • Ability to set own priorities, perform consistently, organize and plan work and projects; make decisions independently and complete duties accurately with little or no supervision

Required Qualifications

  • Bachelor’s degree or professional training program specific to the position and directly related work experience, or a combination of education and experience which demonstrates the ability to perform the essential functions of the position
  • Three years of administrative work experience

Preferred Qualifications

  • Two years or more of experience in Leave of Absence Administration or Leave Case Management
  • One year or more of experience in Workers' Compensation
  • Knowledge of FMLA, CFRA, CPDL, and other applicable state and federal leave laws
  • Knowledge of ADA and the interactive process
  • Experience providing guidance to employees and managers on leave of absence and workers' compensation
  • Experience in MS Word and Excel
  • Strong verbal and written communication skills
  • Strong problem solving, time management, and priority setting skills Input preferred qualifications


Classification: Confidential Administrative Support II
CSU Hiring Range: $4,464/month - $9,514/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

This position is open until filled.

Contact Information

University Personnel
[email protected]

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at and questions may be sent to [email protected].

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at [email protected].

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at [email protected].

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised: May 03, 2022 (9:00 AM) Pacific Daylight Time
Applications close: Open until filled


Welcome to San José State University!

San José State University is a major, comprehensive public university located in the center of San José and in the heart of Silicon Valley. SJSU is the oldest state university in California. Its distinctive character has been forged by its long history, by its location, and by its vision - a blend of the old and the new, of the traditional and the innovative. Among its most prized traditions is an uncompromising commitment to offer access to higher education to all persons who meet the criteria for admission, yielding a stimulating mix of age groups, cultures, and economic backgrounds for teaching, learning, and research. SJSU takes pride in and is firmly committed to teaching and learning, with a faculty that is active in scholarship, research, technological innovation, community service, and the arts.

Located on 154 acres in downtown San José, the university offers the excitement of studying at a large, metropolitan campus where many cultures meet. Yet students find personal attention from faculty members in the smaller setting of the university's eight colleges.

Mission Statement

In collaboration with nearby industries and communities, this faculty and staff is dedicated to achieving the University's mission as a responsive institution of the State of California.

To enrich the lives of its students, to transmit knowledge to its students along with the necessary skills for applying it in the service of our society, and to expand the base of knowledge through research and scholarship.

Leadership at SJSU

Leadership at San Jose State is defined by a belief that shared decision making and collaborative university governance is at the core of our culture. With this inclusive approach as a guide, President Mohammad H. Qayoumi and the university's leadership promote discussion and engagement among faculty, staff, students and the community to shape and accomplish the goals of San Jose State.

California State University System

San Jose State is one of 23 campuses within the California State University System, the largest, the most diverse, and one of the most affordable university systems in the country. The 25-member CSU Board of Trustees is responsible for the oversight of the California State University system. See the California State University, Office of the Chancellor website for more information.

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