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Student Account Representative I

Harper College
Palatine, IL
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Job Details

Schedule Information: Regular schedule M-F 8:00a.m.-4:30p.m.  Two Saturdays a year prior to the start of the fall and spring terms 8:45a.m. - 12:15p.m. and additional hours during peak periods.

Hours Per Week:  37.5 regular hours with additional hours during peak periods.

Benefits:  Health, Dental, Life & Disability; Sick, Vacation & Holiday Pay; Personal Business; Harper Tuition Waivers; and Professional Expense

Work Conditions: Work is primarily indoor in nature.  Some additional hours/overtime required during peak periods. 

Duties of Position:  Responsible for the receipt of cash, checks, and credit card charges for students and other college financial transactions.  Provides assistance to students in reference to their financial accounts.  Communicates to students regarding their student balance and payment options.

Performs daily student account maintenance including tuition payment collection, transaction posting in college financial systems, applying and adjusting student debits and credits, and other student account maintenance duties as required.

Provides customer support to students, college departments, and other interested parties. Duties include over-the-counter and telephone support, communicating account status information through mail, e-mail, and telephone, and maintaining positive working relationships with all internal and external Business Office contacts.

Processes various financial transactions including accepting in person and mailed payments, processing miscellaneous receipts from college departments, balancing cash drawers at the end of the shift, and preparing their batch for deposit by the Lead Student Account Representative.

Heavy phone contact (placing and receiving calls) regarding current student account balances and delinquent accounts providing information on completing and successfully meeting their financial obligations to the college.

Adheres to the Family Educational Rights and Privacy Act (FERPA) while managing sensitive confidential information to diagnose and analyze the various faces of each student’s financial situation.

Receives and processes 200-300 private scholarship checks annually.  Maintains a spreadsheet containing data related to each private scholarship check which is utilized by the Office of Student Financial Assistance and Accounting Departments for reconciliation purposes.

Assists with student collections and delinquent payment plan accounts including evaluating past due reports for communication purposes.

Takes ownership of student complaints and problems, including communicating and collaborating with other College departments to resolve student issues.

Removes Business Office and Bookstore holds after financial obligations are satisfied.

Processes on average 5,000 credit card refunds annually totaling in excess of $2 Million.

Tracks daily in person and phone customer counts.

Tracks and notifies the Registrar’s Office of no longer active student personal emails accounts so they may be deactivated.

Assist in the analysis and validation of the accuracy of student IRS Form 1098-T information prior to submission to the 3rd party vendor for printing.

Represents the Business Office in meetings, committees or at student outreach/recruitment events as required.

Performs related duties and special projects as assigned.

Educational Requirements: High school graduate or equivalent. College coursework preferred.

Experience Requirements: Two+ years in a high volume accounts receivable department with proven customer service skills. Proficient data entry skills required. Cashiering and/or collection experience desired. Knowledge of Microsoft Office Suite preferred. Experience with Oracle financials, Banner Student Information System, and NelNet payment products preferred.  Excellent problem/conflict resolution and customer service skills needed.  Working knowledge of state and federal laws and regulations regarding student financial aid helpful.

Application Review Date:  Applications are accepted until the position is filled though priority will be given to applications received on or before: March 30, 2022.

Required Documents:  ***A resume and cover letter are required to complete the application process***

* Official transcripts required upon hire.

* Employment is contingent upon Criminal Background Check.

* Employment sponsorship is not available.


Founded in 1965, William Rainey Harper College is a dynamic comprehensive community college situated on a 200-acre campus in Chicago’s northwest suburbs. The College is committed to diversity, and encourages the development of multicultural perspectives.

harper_college1.gifAnnually, the College serves approximately 25,000 students from 23 communities. Providing both transfer and career programs, Harper offers degrees and a wide range of credit, continuing education and corporate training for students of all ages and interests. In order to provide accessible higher education to all, we offer a flexible schedule of daytime, nighttime and weekend classes at our main campus and at several other sites conveniently located throughout our service area.

Harper College is fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools, and has received the coveted Bond Rating of Aaa from Moody’s Investor Service. We are committed to our Institutional Core Values of Integrity, Respect, Excellence and Collaboration.

Our Vision:

William Rainey Harper College is committed to academic integrity and excellence. The College is a leader in teaching and learning, transforming lives by responding to the needs of the individual and the community.

harper_college2.jpgBenefits offered to employees include tuition reimbursement/professional expense, health/life/dental/disability insurance, participation in the State University Retirement System (SURS) and tax deferred annuity plans as well as fourteen paid holidays. Harper also offers some on-site childcare, a summer camp for children, and much more.

Harper College is an Equal Opportunity, Affirmative Action Employer that encourages applications from women, minority group members and persons with disabilities.

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