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Director, Financial Aid

Pomona College
Claremont, California (US)

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Administrative Jobs
Academic Affairs, Instructional Design
Employment Type
Full Time
Institution Type
Four-Year Institution
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ABOUT POMONA COLLEGE:  Located near Los Angeles, California, Pomona College is widely regarded as one of the nation's premier liberal arts colleges. Established in 1887, Pomona College is known for small classes, a challenging curriculum, close relationships between students and faculty, and a range of student research and leadership opportunities. Pomona is a member of The Claremont Colleges.

POSITION SUMMARY: The Director, Financial Aid oversees the comprehensive need-blind financial aid program for Pomona College.  The Director develops policies to increase affordability and access to students, manages operations, and manages case files of approximately 200 students.  This position is responsible for the direction and executive oversight of 6 employees and all of the activities and services provided by them in the Financial Aid office.

Reporting directly to the Vice President and Dean of Admissions and Financial Aid, the Director, Financial Aid performs the following essential duties and responsibilities:

  • Oversee the comprehensive need-blind financial aid program for Pomona College.

    • Oversee production of Financial Aid (FA) literature and Pomona Web content.

    • Update policy and procedure manual.

    • Stay current with federal and state regulations and ensure that the Financial Aid office meets requirements for regulatory compliance, annual audits, completion of federal and state awards, and other external reviews.

    • Develop and distribute financial aid consumer information (Student Assistance General Provisions 668.31).

  • Provide clear direction and oversight of all department activities in order to develop and achieve annual goals, including budgeting, planning and staff development.  Responsible for monitoring and evaluating direct reports, and overall staff performance and daily assignments.  Maintain an efficient, collegial, and proactive work environment within the Financial Aid office and collaborating departments.

    • Assign and monitor work, evaluate work performance, provide direct training and/or arrange for training opportunities.

    • Oversee office budget.

    • Conduct internal audits of financial aid processing to ensure regulatory compliance.

    • Use PowerFAIDS, Workday and Jenzabar CX to administer Financial Aid and maintain records for reporting and compliance.

  • Develop and implement a student and family-centered customer service model that is timely, educational, transparent, and is grounded in solving problems.

  • Manage a case file load of approximately 200 prospective students to determine eligibility.

    • Counsel students and families on financial aid sources regarding federal, state, and institutional policies, including regulations, law, and policy.

    • Counsel students and families on loan options.

  • Collaborate with the Vice President and Dean of Admissions and Financial Aid, Advancement and Finance to:

    • Institute procedures to ensure privacy and confidentiality of student and family personal and financial data.

    • Ensure “one-stop” quality financial services for students by working with various departments and offices in the College.

    • Provide timely information, documentation, and assistance with donor recognition and communication.

    • Participate in developing the College’s Financial Aid policies, strategies and operational procedures.

    • Develop and implement plans for awarding and distributing institutional and external aid funds to eligible students in a timely manner.

    • Provide timely financial aid models and budget projections.

  • Collaborate with the Admissions office to:

    • Prepare financial aid documentation in connection with offers of admission to prospective students.

    • Present financial aid information for orientation, High School college nights, and Admissions office upon request.

    • Understand the impact financial aid and financial status has on the admissions funnel.

  • Collaborate with the Communications office to:

    • Educate and train communication staff to understand Pomona’s financial aid program.

    • Craft narratives and stories about financial aid at Pomona.

  • Work collegially with Financial Aid Officers within The Claremont Colleges.

  • Represent the College to external agencies and groups to maintain regional and national visibility.

  • Provide data and reports for research conducted by the Office of Institutional Research and external agencies such as COFHE, NCAA, etc.

QUALIFICATIONS: Bachelor’s degree in finance, accounting, business administration, or related field is required, or equivalent combination of education and experience.  Master’s degree in these or related fields is preferred.  A valid driver’s license is required or equivalent means of reliable transportation to off-site meetings and events.  A minimum of 8 years of demonstrable leadership experience in a financial aid office at an academic institution with increasing responsibility in the areas of financial aid and student work planning, budgeting, awards, tracking and counseling is required.  A comprehensive understanding of financial aid (Title IV) policies, regulations, compliance requirements, and state financial aid regulations is required.  Must also have understanding or experience in Bursar Operations.

New employees are required to show proof of full vaccination against COVID-19 or request a Pomona College-approved medical or religious exemption on or before their first day of employment.  If you are unable to do so, at the College’s sole discretion, it will work with you to reasonably adjust your start date.  Please let your HR Business Partner know if you are unable to provide proof of vaccination or want to request a religious or medical exemption before or on your first day of employment.  Note that if you request a religious or medical exemption, it may delay your start date so that we can review and discuss your request. 

As a California employer, Pomona College requires all employees to be residents of California.  

REQUIRED KNOWLEDGE AND CRITICAL SKILLS: The Director, Financial Aid must possess the knowledge, skills and abilities to be able to successfully perform the essential functions of the position or be able to demonstrate how the essential functions will be performed, with or without reasonable accommodation, using other skills and abilities not listed below.

  • Deploy professional skills in bursar operations, financial aid and student work planning, budgeting, awards, tracking and counseling, in collaboration with colleagues to best promote the College’s strategic interests.

    • Demonstrated ability to plan, implement and evaluate strategies.

    • Demonstrated ability to counsel and provide high quality customer service to prospective students and families.

    • Must be able to interpret federal and state regulations in relation to Financial Aid office functions.

  • Demonstrated effectiveness and clarity of verbal and written communication with excellent interpersonal communication and leadership skills to supervise, facilitate, motivate and inspire a diverse group of employees, volunteers and stakeholders from a wide variety of backgrounds.Must handle all activities and highly confidential information with patience, discretion, tact, and a keen eye for detail.

  • Able to operate computers with basic Microsoft Office software (such as Word, Excel, Outlook) and associated professional software such as PowerFAIDS and COD (Common Origination and Disbursement) software programs used by the Department of Education, Jenzabar, CX CARS, web based loan programs like ELM (Electronic Loan Management System) and Commonline 4, menu-driven databases.Demonstrated understanding of the use of technology in assessing and improving Financial Aid systems and processes to achieve annual goals and maintain confidentiality.

  • Able to handle multiple tasks, meet deadlines, and work both independently and as a collaborative member of the College in support of the College’s strategic vision and the division’s annual goals with a high standard of integrity and ethics.

  • Must have exceptional organizational, time management, math, evaluation and customer service skills to complete work with accuracy and attention to detail.

REQUIRED HOURS:  The regular hours for this full time position are 8:00 a.m. to 5:00 p.m., Monday – Friday.  Holiday, weekend and evening work hours may be required.  Travel may be required.  Regular hours may vary due to needs of the College or division.

ADDITIONAL POSITION DETAILS: Regular, full-time, exempt, benefits eligible.  Salary: Dependent upon experience.  .  All staff positions are ineligible for visa or permanent resident card sponsorship. 

TO APPLY: Please submit your resume and cover letter.  You may submit both resume and cover letter as one attachment in the My Experience section of the application under the "resume/CV" upload section. Once you submit your application, you will not be able to attach additional documents. 

POMONA COLLEGE REWARDS:  Pomona College offers a wide variety of benefits and perks including health, dental, and vision plan options; paid time off; flexible spending accounts; retirement benefits; tuition assistance; fitness and wellness programs; rideshare incentives; and so much more! 

Pomona College prides itself in being an open, competitive, and equal opportunity employer.

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