Description
University of Colorado | CU Anschutz Medical Campus

School of Medicine, IT Shared Services

IT Entry Professional (UME Support Specialist)

Position #00794903 – Requisition #25144

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date.  Information regarding this requirement, and exemptions can be found at:

Anschutz: https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012---covid-19-vaccination-requirement-and-compliance.pdf?sfvrsn=4e9df3ba_2

Denver: https://www.ucdenver.edu/coronavirus

Exemptions vary by campus location/department.

Campus/Unit-Specific Exemptions:

Anschutz Campus – Exemptions are allowed for medical or religious reasons.Denver Campus - Exemptions are allowed for medical, religious, or personal reasons.Consolidated/Central Services Administration – Will follow Anschutz policy on exemptions.

The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

The School of Medicine IT Shared Services has an opening for a full-time University Staff (unclassified) IT Entry Professional (UME Support Specialist) position.

The University of Colorado Anschutz Medical Campus is a world-class medical destination at the forefront of transformative science, medicine, education and patient care. The campus encompasses the University of Colorado health professional schools, more than 60 centers and institutes, and two nationally ranked independent hospitals - UCHealth University of Colorado Hospital and Children's Hospital Colorado - that treat more than two million adult and pediatric patients each year. Innovative, interconnected and highly collaborative, the University of Colorado Anschutz Medical Campus delivers life-changing treatments, patient care and professional training and conducts world-renowned research fueled by over $650 million in research grants. For more information, visit www.cuanschutz.edu.

Jobs in this career family develop, maintain, and support computer systems, software and networks.  Functions include enterprise operations, distributed computing, academic computing, research computing, computer hardware and software management, computer networking, telecommunications, systems development, database administration, server administration, website management, programming, desktop support, and help desk operations.

Professionals at the entry level are responsible for exercising discretion, analytical skill, personal accountability and responsibility in a wide range of areas including academic, administrative, managerial and student services functions. Work involves creating, integrating, applying and sharing knowledge directly related to a professional field.

At the entry level, duties are limited in scope and are performed with guidance and direction from other professionals and are performed in a training and development capacity.

This position will be a member of a team that is responsible for providing technical and end user support to the Undergraduate Medical Education (UME) department within the Office of Medical Education.

Examples of Work Performed include:

Technical and end user support for existing UME systems.Supports students use of technology including but not limited to:  in classroom technology, attendance, wireless networking, interfacing with TVs in small group rooms, Poll Everywhere registrationSupports secure electronic exams using Examplify and NBME secure browser on student owned and managed devicesSupports and trains faculty on the use of classroom technology (ex., Panopto lecture capture, Poll Everywhere polling, Sharp digital whiteboard and drawing tools)Collaborates with University Technology Support Services on classroom AV problemsAnswers basic Zendesk questions (ex., Zoom, Panopto, Poll Everywhere, Software access, etc.)Troubleshoots with students/faculty via Zoom or in-person to resolve software issuesOn call for several types of software supportInteracts with users to determine problems, analyze situations, identify the source of problems, determine appropriate solutions and take proper actions required to solve the problemsTroubleshoots networks, systems and applications in order to identify and correct malfunctions and other operational difficulties

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Qualifications
Minimum Qualifications:

A bachelor’s degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.

Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.

Required: Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

Experience providing desktop/network supportExperience working with a wide range of computer network systems including Windows servers and networking applicationsExperience providing technical training and support to end usersExperience working in a higher education environment

Competencies:

Ability to communicate effectively, both in writing and orallyAbility to establish and maintain effective working relationships with employees at all levels throughout the institutionOutstanding customer service skillsDemonstrated commitment and leadership ability to advance diversity and inclusionAbility to identify and resolve computer system malfunctions and operational/user problemsStrong problem-solving, critical thinking and decision-making skills

Salary and Benefits:

The salary range (or hiring range) for this position has been established at $49,709 to $63,230.  

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is not eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits

Total Compensation Calculator: http://www.cu.edu/node/153125

Diversity and Equity:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu.

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community, and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Job Category: Information Technology
Primary Location: Aurora
Schedule: Full-time
Posting Date: Mar 14, 2022
Unposting Date: Ongoing