Receptionist/Switchboard Operator - Substitutes (Temporary/Hourly)
MiraCosta College

For full details and to apply, go to https://jobs.miracosta.edu/postings/2987

Type of Assignment: Full Time
Assignment Category: Temporary Assignment

Position Details:
The Public Information Office (PIO) would like to build a pool of substitute Receptionist/Switchboard Operators to serve as receptionist at the information desk when needed. The assignment will be on an on-call basis, with substitutes potentially being contacted on short notice about a shift.

IMPORTANT: MiraCosta College requires that all employees be fully vaccinated against COVID-19 in order to promote a safe and healthful workplace for employees and to promote the health and safety of our campus community. Unvaccinated employees are at greater risk of contracting and spreading COVID-19 within the workplace and to the college community that depends on college programs and services. As of August 23, 2021, all employees must submit proof of vaccination or request and receive approval for a medical or religious exemption prior to their start date. For more information, please visit https://www.miracosta.edu/covid/covid-vaccination-requirements.html.

Salary Range: 9
Compensation: $21.92 per hour (range 9, step 1).

Employees must make arrangements for the direct deposit of paychecks into the financial institution of their choice, via electronic fund transfer.

Benefits:
Short-term, temporary employees may be eligible for Healthy Families Sick Leave, and enrollment in a retirement system.

Position Term in Months: $Term

Application Procedure:
In order to be considered for this position, you must submit the following documents directly in the online system and finish applying and receive a confirmation number.

1. Application on which you list all relevant experience.

2. A current resume or curriculum vitae summarizing your educational background and experience.

The department will review application materials. Applicants selected for interview will be contacted by phone; those not selected for interview will be notified by e-mail once interview candidates have been scheduled.

Offer of employment to the person selected for this position is contingent upon 1) proof of being fully vaccinated* for COVID-19 or requesting and receiving approval for a medical or religious exemption; 2) submission of a current tuberculosis test clearance; 3) proof of eligibility to work in the United States; and 4) approval by the Board of Trustees.

*Individuals are considered fully vaccinated against COVID-19 two weeks or more after they have received the second dose in a 2-dose series (e.g. Pfizer-BioNTech or Moderna), or two weeks or more after they have received a single-dose vaccine (e.g., Johnson and Johnson [J&J/Janssen).

Retired STRS members are not eligible for this position.

Basic Function:
Under the direction of the Director of Public & Governmental Relations, Marketing and Communications, serve as receptionist at the information desk in the lobby of the Administration Building, answer questions and provide information to the public both in person and in response to telephone calls.

Distinguishing Characteristics:


Essential Duties & Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

1. Answer telephones, route calls; take messages. (E)

2. Greet visitors, provide routine information and assistance to students, employees, and the general public. (E)

3. Provide information to callers and visitors to the building, including assistance with directions to the college and to specific campus locations and determining the appropriate college department or staff member to assist the caller/campus visitor. (E)

Other Duties:
1. Perform related duties as assigned.

Knowledge Of:
1. District organization, operations, policies and objectives.

2. Telephone techniques and etiquette.

3. Oral communication skills.

4. Interpersonal skills using tact, patience and courtesy.

5. Modern office practices, procedures and equipment.

6. Operation of a computer and Microsoft applications, particularly the internet and Outlook.

Ability To:
1. Learn to interpret, apply and explain rules, regulations, policies and procedures and apply them in a variety of procedural situations.

2. Learn the names and locations of personnel served by the switchboard.

3. Learn the wide variety of programs and services offered by the college to appropriately direct callers and campus visitors.

4. Understand and follow oral and written directions.

5. Analyze situations accurately and adopt an effective course of action.

6. Respond appropriately to emergency phone calls and situations.

7. Use good judgment in dealing with a variety of situations and with the public.

8. Speak clearly to provide answers to questions from the public.

9. Establish and maintain cooperative and effective working relationships with others.

10. Communicate effectively orally.

11. Work as a member of a team.

12. Demonstrate sensitivity to and understanding of diverse academic, socioeconomic, cultural, ethnic and disability issues.

Education & Experience:
Education and experience equivalent to graduation from high school.

Desirable Qualifications:


Licenses & Other Requirements:


Physical Effort:
The physical efforts described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary with intermittent standing, walking, bending and stooping; occasional light lifting and carrying of objects weighing up to 25 pounds; ability to work at a computer, includ­ing repetitive use of a computer keyboard, mouse or other control devices; ability to travel to a variety of locations on and off campus as needed to conduct district business.

Emotional Effort:
Ability to develop and maintain effective working relationships involving interactions and com­munications in person, by phone and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis; ability to concentrate on detailed tasks for extended periods of time and/or intermittently while attending to other responsibilities; ability to work effectively under pressure on multiple tasks concurrently while meeting established dead­lines and changing priorities.

Working Conditions:
Primarily works in an office environment. Subject to frequent interruptions by individuals in person or by telephone; intermittent exposure to individuals acting in a disagreeable fashion. May work at any district location or authorized facility during day and/or evening hours with occasional evenings and/or weekends on an as-needed basis. Occasional local travel may be requested.

Posting Number: S_21/22_042_P
Human Resources Contact Information: jobs@miracosta.edu or 760.795.6854
Job Close Date:
Open Until Filled: Yes
First Screening Date: Applications will be screened as they are submitted and will continue to be accepted until the substitute pool is full.

About MiraCosta College
MiraCosta College is one of California's 115 public community colleges. The district operates two campus sites and two centers, and offers a robust online education program. Situated between San Diego and Los Angeles, MiraCosta College benefits from multicultural influences and cultural opportunities. Both students and staff enjoy a friendly atmosphere and the feeling that we are all here to help one another. MiraCosta College is an Equal Opportunity Employer with a commitment to diversity, equity, and inclusion. For more details, please visit our website at https://www.miracosta.edu/office-of-the-president/board-of-trustees/_docs/3400BP-Diversity-Equity-Inclusion.pdf





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