Financial Services Associate

Job Details

Posting Number:

S08042P

Working Title:

Financial Services Associate

Department:

VetMed-VTH Patient Finan Srvcs

About the University of Georgia:

PLEASE NOTE: On December 7, 2021, the federal District Court for the Southern District of Georgia issued a preliminary injunction against enforcing the vaccine requirement for
Federal Contractors pending further review. As a result, the requirements of the Executive Order and associated guidance, including the vaccination requirement for covered contractor employees, are currently not in effect.

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities, is the state’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). UGA is currently ranked among the top 15 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 39,000 students including over 30,000 undergraduates and over 9,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

College/Unit/Department website:

https://vet.uga.edu/hospital-and-primary-care/hospital/

Posting Type:

External

Retirement Plan:

TRS

Employment Type:

Employee

Benefits Eligibility:

Benefits Eligible

Full/Part time:

Full Time

Additional Schedule Information:

Monday-Friday, 8-5

Advertised Salary:

Commensurate with experience.

Posting Date:

03/07/2022

Open until filled:

Yes

Proposed Starting Date:

04/04/2022

Location of Vacancy:

Athens Area

EEO Policy Statement:

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).

UGA Statement:

PLEASE NOTE: On December 7, 2021, the federal District Court for the Southern District of Georgia issued a preliminary injunction against enforcing the vaccine requirement for
Federal Contractors pending further review. As a result, the requirements of the Executive Order and associated guidance, including the vaccination requirement for covered contractor employees, are currently not in effect.

The University of Georgia is a Federal Contractor as defined by Presidential Executive Order 14042 and subject to the requirement that Federal Contractors must ensure that all covered employees, including those working remotely, are fully vaccinated by January 4, 2022. You may be required to show proof of your fully vaccinated status at the time of your start date, or have received a medical or religious exemption from the fully vaccinated requirement at the time of your start date. For more information regarding the Federal Contractor fully vaccinated employment requirement please visit https://coronavirus.uga.edu/executive-order/ or call (706) 542-2222.

Classification Title:

Office/Clerical Assistant

FLSA:

Non-Exempt

Job Family:

Administrative

FTE:

1.0

Minimum Qualifications:

Requires are least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications:

Preferred experience in a customer care environment that involves taking payment information over the phone and in person.
Candidate should have exceptional skill in recalling information over a period of time and in retaining various instructions that involve financial responsibilities.

Position Summary:

The Financial Services Associate will greet clients upon patient discharge in the Small Animal Teaching Hospital to collect payment for services. Daily duties will include: Accurately collect and process daily monetary transactions, close out records in Vetview with correct transaction type, and reconcile and balance drawer at end of shift. This position will be the first point of contact for answering client questions related to charges on invoice and will involve assisting with payment options, such as applying for CareCredit. Will also create credit memos requests and refunds, process daily deposits, provide support for monitoring account receivable charges and flagging delinquent accounts.

Knowledge, Skills, Abilities and/or Competencies:

Self-motivated and enthusiastic personality possessing exceptional customer service skills. Detail oriented, well- organized, and have excellent multi-tasking capabilities.
Ability to establish and maintain effective working relationships with other employees, superiors, and the general public.
Exceptional written and verbal communication skills. Committed to always be professional and courteous when dealing with clients and patients. Flexibility and willingness to go ‘above and beyond’ requirements for client satisfaction.
Intermediate to advanced skills in using Outlook email, credit card terminals, multi-line phone and Microsoft Word and Excel.

Physical Demands:

1. Repetitive motions and actions
2. Long periods of standing or sitting
3. Pick up/carry 40 lbs.
4. Typing on a keyboard and viewing a computer screen for extended periods of time
5. Remember extensive details.
6. Exposure animal sounds from small dogs/cats/exotics that are being held by a student, staff technician or the owner at the time of check out.

Is driving a responsibility of this position?:

No

Is this a Position of Trust?:

Yes

Does this position have operation, access, or control of financial resources?:

Yes

Does this position require a P-Card? :

No

Is having a P-Card an essential function of this position? :

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?:

No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):

Yes

Credit and P-Card policy:

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Duties/Responsibilities:

Accurately collect and process daily monetary transactions for Vet Teaching Hospital clients and close out records in hospital software system. Perform simple audits of records if needed to close out clients with appropriate transaction method. Maintain records of patients and clients in hospital software system so information is always precise and updated. Individual will calculate financial transactions in a timely manner, resulting in a satisfactory client experience. Proactively resolve client needs related to monetary issues and first point of contact for answering questions related to invoice. Reconcile and balance drawer at end of shift.

Percentage of time:

40

Duties/Responsibilities:

Assist clients with CareCredit applications when needed. Maintain a working knowledge of credit card terminal information and independently trouble shoot when errors occur. Process after hours transactions in a timely manner so open orders can be closed. Follow up with collection for afterhours clients regarding credit card payments. Understands and follows procedures regarding the importance of maintaining confidentiality with client information and following established PCI protocols for handing credit cards.

Percentage of time:

20

Duties/Responsibilities:

This position will be responsible for auditing when needed to ensure coverage of service when coworkers are out. Peruse hospital charges on patient records for accuracy, applying discounts, credits, etc. to ensure correctness of client bills prior to discharge.

Percentage of time:

20

Duties/Responsibilities:

Train as a backup for the hospital census which is completed in the morning and follow through with all duties related to entering data into hospital software system. Contact personnel for clarification related to patients without designated service or associated clinician. Repeat process as needed to have accurate and updated accounts of patients in hospital

Percentage of time:

10

Duties/Responsibilities:

Request credit memos and issue of refunds, process daily deposits, provide support for monitoring account receivable charges and flagging delinquent accounts.

Percentage of time:

10

Contact Details:

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name:

Kris Mitchell

Recruitment Contact Email:

[email protected]

Recruitment Contact Phone:

(706)542-4459

Organization

The University of Georgia, a land-grant and sea-grant university with statewide commitments and responsibilities, is the state’s oldest and most comprehensive institution of higher education. Founded in 1785, it is the birthplace of public higher education in America.

Today, UGA enrolls more than 40,000 undergraduate, graduate, and professional students. The main campus has 460 buildings on 767 acres of land. The total acreage of UGA in 30 Georgia counties is 41,539. UGA has 18 colleges and schools, which include Agricultural and Environmental Sciences, Arts and Sciences, Business, Ecology, Education, Engineering, Environment and Design, Family and Consumer Sciences, Forestry and Natural Resources, Graduate School, Journalism and Mass Communication, Law, Pharmacy, Public Health, Public and International Affairs, Social Work, Veterinary Medicine, and the Honors College. It offers 24 baccalaureate degrees in more than 140 fields; 33 master’s degrees in 144 fields; 8 educational specialist degrees; four doctoral degrees in 99 areas; professional degrees in law, pharmacy and veterinary medicine; and more than 170 study-abroad and exchange programs. UGA Libraries rank among the nation’s best research libraries and contain a total of 5.3 million volumes and one of nation’s largest map collections. The university has had 25 recipients of the prestigious Rhodes Scholarship, making it one of the nation’s top Rhodes producers among public universities. UGA is home of the Peabody Awards, presented annually for distinguished achievement and meritorious public service for television, podcast/radio, and digital media. It also is home of Georgia’s State Botanical Garden, state Museum of Art and State Museum of Natural History. Additionally, UGA has one of the largest and most comprehensive public service and outreach programs conducted by an American educational institution.

Find Us
Telephone
706-542-3000
Location
215 S. Jackson St.
Athens
Georgia
30602
United States

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