Search #: 496144
Work type: Full-time
Location: Storrs Campus
Categories: Administrative Services

JOB SUMMARY

Under the direction of the Travel and Card Services Manager and/or designated supervisor, the Travel Services Support Professional provides superior direct customer support for travel services including bookings, travel service options, and strategies to the University community. The incumbent will train and assist UConn employees with the front-end, request, and booking modules of the Concur Travel and Expense system, for booking work-related trips. The incumbent will be a part of the liaison team for the University and travel management provider. The primary focus of this job is customer service and management of the travel intake process through the utilization of the University’s online booking tool. This position is located on the Storrs campus but is expected to travel to all University campuses, as needed.

DUTIES AND RESPONSIBILITIES

Incumbent is responsible for coordinating all aspects of travel management utilizing the University’s travel system (Concur), including ensuring completeness and compliance with all University travel regulations, policies, and procedures; identifies and resolves any discrepancies in compliance requirements, requiring the understanding of data relationships between the University’s ERP systems (i.e. Kuali Financial System), the travel system (Concur), and HuskyBuy; works with Travel Card campus users to ensure compliance with University policies and procedures; acts as a member of the Duty of Care team, as required, to respond and address emergencies that may arise, such as identifying travelers’ location, duration of trip, number of travelers in party, etc.; provides front-end support and training on Concur Travel and Expense system, instructional documentation and/or gives presentations to the University community and regional campuses; maintains up-to-date knowledge and integrates best practices for University travel and compliance requirements; performs routine administrative functions of the Travel and Card Services Team; coordinates workflow and processes administrative paperwork; assists in planning and carrying out related travel system support and/or travel related compliance activities, such as meetings, conferences, and interviews; makes all necessary arrangements, including travel arrangements for staff and coordination of details; and performs related duties as required.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in business, travel management, or related field and two (2) or more years of related experience OR Associate degree and four (4) or more years of related experience OR an equivalent combination of training and progressively responsible experience in a similar environment.
• Experience with the travel service industry, travel providers, booking requirements, travel policies and procedures, and the ability to independently resolve problems of unusual difficulty.
• Excellent written and oral communication skills.
• Strong interpersonal skills and the ability to build and maintain good customer relationships.
• Knowledge of and ability to interpret state, federal, and University policies and procedures.
• Experience with Microsoft Office Suite (including Excel, Access, and PowerPoint).
• Dependable transportation and the ability to travel to all University campuses to participate in meetings, presentations, and/or engage with customers as necessary.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in business, travel management, or a related field.
• Experience with automated travel booking systems, i.e. the Concur online booking tool, or similar automated travel/booking system.
• Experience with the Jaggaer eProcurement system, Kuali Financial System, or similar electronic purchasing systems.
• Experience working in higher education and/or similar environment.
• Experience performing purchasing, accounts payable functions, and related compliance functions.

For a copy of the full job description, please visit https://ubs.uconn.edu/.

APPOINTMENT TERMS

This is a full-time position located on the Storrs campus. The University offers a competitive salary, outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment. Salary will be commensurate with the successful candidate’s background and experience.

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at https://hr.uconn.edu/jobs, Staff Positions, Search #496144 to upload a resume, cover letter, and contact information for three (3) professional references.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on September 30, 2022.

All employees are subject to adherence to the State Code of Ethics which may be found at http://www.ct.gov/ethics/site/default.asp.

The University of Connecticut is committed to building and supporting a multicultural and diverse community of students, faculty and staff. The diversity of students, faculty and staff continues to increase, as does the number of honors students, valedictorians and salutatorians who consistently make UConn their top choice. More than 100 research centers and institutes serve the University’s teaching, research, diversity, and outreach missions, leading to UConn’s ranking as one of the nation’s top research universities. UConn’s faculty and staff are the critical link to fostering and expanding our vibrant, multicultural and diverse University community. As an Affirmative Action/Equal Employment Opportunity employer, UConn encourages applications from women, veterans, people with disabilities and members of traditionally underrepresented populations.

Advertised: Sep 06 2022 Eastern Daylight Time
Applications close: Sep 30 2022 Eastern Daylight Time