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Process Improvement Analyst

Kennesaw State University

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Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Process Improvement Analyst

Job ID: 240552
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us
Find your wings at KSU!

Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's college . We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high- impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, diversity, career opportunities, and rich benefits make us an employer of choice. We are searching for talented people to join our mission. Come to KSU and find your passion!

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary
Responsible for evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing, purposing, and supporting implementation of solutions. Monitor the quality of various technical and functional business processes, identify data issues and provide resolution proposals. Generate and present regular reporting on functional actives, and support the creation, maintenance, and organization of process documentation. Identify, plan and implement key projects to improve quality and increase productivity resulting in significant business improvement and customer satisfaction.

1. Execute reporting to ensure quality of technical and functional business processes

2. Analyze reports for potential anomalies and/or issues

3. Guide development reporting to measure and ensure compliance with technical and functional processes

4. Identify potential source causes for data quality issues

5. Use available information to identify and segment systemic issues from non-systemic issues

6. Prioritize problem resolution based on business need, timelines, and scale of impact

7. Present data resolution findings to relevant stakeholders with recommendations which ensure business needs are meet

8. Proactively search for improvement opportunities

9. Execute reports to provide up-to-date information on functional actives

10. Help develop reports to provide up-to-date information on functional actives

11. Gather and organize data and information to inform decision-making

12. Present functional active information to relevant stakeholders with potential interpretations

13. Create and maintain a process and technical calendar with automatic notification to relevant parties in conjunction with division or various sub-offices

14. Create technical and functional proposals to correct and/or minimize issues and problems in department

15. Support creation and maintenance of standard operating procedures including process documentation such as workflows, specifications, and responsibility assignment

16. Help support and building testing plans for various technical and functional projects

17. Execute process improvement solutions to business problems, using data analysis, and optimization tools to support strategic process improvement plans

18. Lead in the evaluation of process improvement by collecting pertinent data including best practice recommendations

19. Build relationships with associates to identify savings opportunities, develop cost-effective solutions, and follow through implementation

20. Develop tools and methods to track and report relevant key performance

Required Qualifications
Educational Requirements
Bachelors degree from an accredited institution of higher education

Required Experience
Three (3) years of relevant experience

Preferred Qualifications
Preferred Educational Qualifications
Master's degree

Preferred Experience
Six Sigma certification a plus
Education or work experience in Business or Information Technology
Experience working with and maintaining confidential information
Experience with functions of a Registrar's Office, academic advisement or university-related student services department
Experience successfully working as part of a team with a collaborative approach to problem solving
Experience with reporting/query tools and coding in Base SAS, SAS Enterprise Guide, and/or SQL (or gathering data from other relation database systems)
Experience accessing data from Banner Student Information System

Proposed Salary
Pay Grade: E7

Knowledge, Skills, & Abilities
Able to handle multiple tasks or projects at one time meeting assigned deadlines

Experience creating detailed reports and giving presentations
Experience successfully working as part of a team with a collaborative approach to problem solving
Knowledge of relational databases

Strategic and analytical thinking skills with an ability to solve problems and make effective decisions
Excellent documentation skills
High level of experience in Microsoft Excel
Highly organized, and rigorous attention to detail
Excellent interpersonal, initiative, teamwork, problem solving, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)
Strong customer service skills and phone and e-mail etiquette

Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national origin race religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415

Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
No, this position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

Background Check
  • Position of Trust + Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

To apply, visit

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Founded in 1963, Kennesaw State University (KSU) is the third-largest in the University System of Georgia with more than 22,500 undergraduate and graduate students representing 142 countries.

KSU is located just northwest of Atlanta in Cobb County near historic Kennesaw Mountain, allowing students to experience the best of Atlanta while enjoying the serenity of a 384-acre, beautifully landscaped pedestrian-friendly campus.kennesaw_state_university1.jpg

Accredited by the Southern Association of Colleges and Schools (SACS), KSU offers 70 bachelor's, master's and doctorate degree programs including undergraduate degrees in education, health, business, the humanities, the arts, science and math and graduate degree programs in nursing, business, information systems, conflict management, public administration, education and professional writing. The university’s expanding doctoral programs currently offer a Doctorate of Education in Leadership for Learning, Doctorate of Business Administration and Doctorate of Nursing.

Additionally, nursing students from Kennesaw State have one of the highest passing rates on the statewide licensing exam and are highly sought-after in the medical community, while the College of Education is the second-largest preparer of teachers in the state. The Executive MBA program, housed in the Coles College of Business, is the second-largest program in the country and has been recognized by BusinessWeek.

kennesaw_state_university2.jpgKSU’s national reputation has gained steam and has been recognized by U.S. News & World Report for the past two years as an “Up-and-Coming Masters University in the South,” ranking among the top ten (8th) in the 2010 issue of “America’s Best Colleges.” In addition, the university’s First-Year Experience has been named an “Academic Program to Look For” by U.S.News for seven consecutive years and was named one of 12 founding institutions in a project called "Foundations of Excellence in the First Year of College."

The university has committed itself to expanding the global experience of students, faculty and staff through its Quality Enhancement Plan (QEP), known as the "Global Learning for Engaged Citizenship" initiative, which began in 2007. This program focuses on increasing opportunities for international learning experiences. In spring 2009, KSU awarded its first Global Engagement Certification to graduate and undergraduate students. This certification recognizes students’ achievements in learning global perspectives and developing intercultural skills.

As a destination campus, KSU offers students plenty of opportunities to experience campus life by participating in more than 150 student groups and organizations, including student government, sororities and fraternities, club and intramural sports, social and special-interest organizations, student publications and honor societies.


In 2009, the Kennesaw State Owls completed a reclassification from NCAA Division II to NCAA Division I, competing in the Atlantic Sun Conference. During the transition from 2005-2009, KSU teams have won six Atlantic Sun Conference tournaments in five sports, including men’s indoor and outdoor track, women’s soccer, softball and cross-country.

Kennesaw State University has been recognized as one of the top universities in the country by the Chronicle of Higher Education’s “2009 Great Colleges to Work For.” KSU was recognized among the top 10 schools in six categories – confidence in senior leadership, teaching environment, collaborative governance, professional/career development programs, physical work space conditions and post-retirement benefits.

Kennesaw State was originally established by the University System of Georgia as Kennesaw Junior College serving 1,000 students. The college became a four-year institution in 1976 and was named Kennesaw College in 1977. In 1988, on its 25th anniversary, it was named Kennesaw State College and in 1996 became Kennesaw State University.

Find Us
1000 Chastain Road
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