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Duke University
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Job Details

Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.

U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.

Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.

In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

Occupational Summary

Plan, coordinate and administer activities within assigned program areas; develop, coordinate and advise on policy related to assigned major programs.

General Description of the Job Class

The Senior Violence Recovery Specialist (SVRS) works as part of a multidisciplinary team to address the issue of violent intentional injuries in our community by enabling Duke University Hospital (DUH) patients who have been impacted by violence-related trauma to access the clinical and community-based services necessary to fully recover, both mentally and physically, from exposure to violence. In addition to receiving high-quality medical care in the immediate aftermath of violent injury, patients will also receive the ongoing advocacy and intervention needed to reduce further exposure to violent injury after being discharged from the hospital. The SVRS is responsible for the provision of intensive crisis intervention and ongoing advocacy and case management to victims and survivors of violent intentional injury and their families/support network hospitalized at the DUH. The SVRS will work closely with community partners and an array of hospital providers to enable patients and their families to navigate the complex system of resources and ensure optimal utilization and follow-up.

Knowledge, Skills and Abilities


Level Characteristics

Duties and Responsibilities of this Level

  • Takes the lead to provide immediate trauma-informed assessment and crisis intervention for victims of penetrating trauma in collaboration with the DUH Surgical/Trauma Unit, Emergency Department, and Social Work/Care Coordination when first admitted and throughout hospitalization.
  • Provide trauma-informed advocacy, case management, and supportive counseling to patients after leaving the hospital, including frequent follow-up contact with the patient, family/support network, and service providers to ensure continuity of care.
  • Provides consultation to DUH providers on high-risk cases involving community violence and addresses practice issues that relate to the needs of patients and employees of DUH.
  • Provide referrals to community service providers for ongoing services, resources, and opportunities to facilitate recovery, including mental health, employment, and education.
  • Teach, mentor, shadow, and support entry-level staff on response in the hospital and community as appropriate.
  • Contribute to program evaluation and development through timely and thorough documentation of all client and provider interactions utilizing program database and other data collection tools; collaborate and follow up with providers in a timely and appropriate manner.
  • Participate in rounds and case reviews.
  • Collaborate with a diverse array of community service providers, including education, employment agencies, mental health, and violence intervention, to coordinate services for patients impacted by violence and trauma.
  • Work collaboratively with the County of Durham to provide ongoing and seamless services for patients in the designated team catchment areas.
  • Take the lead on delivering education to health care providers on the culture and impact of community violence and trauma for the population served by DUH through this program, collaboratively with the Violence Recovery Program Manager.
  • Complete all data entry, documentation, correspondence, and paperwork required by the program in a timely and appropriate manner.
  • Assume additional direct service or administrative responsibilities as directed by the supervisor.
  • Supervision of contractors as appropriate.
  • Collaborate with community partners to enable patients to identify, access, and utilize community-based resources and services.
  • Monitor quality and effectiveness of interventions to the population by setting long term and/or short-term specific, measurable goal(s).
  • This position may require home visits however; position specific details and duties are available upon request.

Minimum Qualifications


Bachelor’s degree healthcare-related required (communications, allied health, information technology, business, etc.)

  • Demonstrated knowledge of community violence issues.
  • Familiarity with Durham County neighborhoods.
  • Knowledge of Durham community resources and established relationships with services
  • Experience in working with community-based organizations.
  • Must have solid advocacy/case management skills, excellent judgment, and interpersonal skills. Must work effectively as a member of a team and collaboratively with other professionals within the hospital and community.
  • Independent critical thinking and judgment required.
  • Excellent written and verbal communication skills; ability to assimilate information and communicate with various groups. Ability to work with diverse groups of people (e.g., race, ethnicity, age, class, sexual preference).
  • Excellent organizational skills and ability to manage multiple tasks in a fast-paced environment.
  • Ability to work with diverse groups of people (e.g. race, ethnicity, age, class, and sexual preference).
  • Demonstrated ability to work independently and as part of a team.
  • Comfort in bridging the hospital and community settings and demonstrated success in facilitating dynamic collaborations with diverse, multi-cultural populations collaboratively to respond to the issue of community violence.
  • Must be working knowledge for using computerized word processing and database programs
  • Experience in working with multidisciplinary teams preferred.
  • Experience in a health care setting and preferred.

Degrees, Licensures, Certifications


Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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