ITS Summer Computer Consultant

Job Details

Classification Number:

900588

Classification Title:

ITS Summer Computer Consultant

Department:

Info. Technology Svcs.

Level:

Level C (Specialist)

Job Description:

*Due to Covid-19
Applicant must have a reliable internet connection and computer equipment to work remotely if remote work becomes necessary.

Technically oriented position needing people with the ability to work in a high stress, fast-paced environment supporting computing on and off campus for all members of the college community as well as alumni, parents, and Language Schools.
Key Responsibilities
• Resolve technology problems (over the phone, in person, helpdesk Zoom and via email)
• Help maintain computer labs around campus**
• Must attend student meetings when scheduled in person or via Zoom if required
• Strong customer service skills are essential to this position
• Working knowledge of Windows and mac OS
• Working knowledge of mobile devices
• Willingness to learn the workings of Middlebury network, wireless and resources.
• Willingness to search for problem-solving techniques
• Promptly and reliably receives and acknowledges requests for technical support from faculty, staff, and students, ensuring compliance with SLAs. It is expected that most issues will be resolved on first contact.
• Researched issues that are not resolved on first contact using the knowledge base and web resources. Consultants fully document steps taken for the unresolved issues and escalates them properly.
• 35 hour a week commitment throughout the summer. Weekend and evening work required.This position relies on a well-functioning team but also calls for working independently. As a computer consultant, you represent all of ITS as we are the front-line. All walk-in, Zoom-in and call in customers start with the Service Desk. Professional conduct is always required.General Requirements
Consultants need some level of technical knowledge as well as the ability to seek information from others as part of a collaborative team. Additionally, they need to be motivated, punctual, and maintain composure under pressure. Consultants will provide support for information technology services that are reliable, secure, and able to provide end-users with the critical information and applications needed to support teaching, learning, research, and the operations of the Middlebury enterprise.*This position is approved for remote work within the United States Only

Posting Number:

STU01901

Location:

Middlebury, VT Campus

Is this an academic year or summer position?:

Summer Position

Open Date:

03/03/2022

Open Until Filled:

No

Quicklink for Posting:

https://middlebury.peopleadmin.com/postings/26160

Organization

Working at Middlebury Institute of International Studies at Monterey

Middlebury Institute of International Studies at Monterey, a graduate school of Middlebury College, provides international professional education in areas of critical importance to a rapidly changing global community, including international policy and management, translation and interpretation, language teaching, sustainable development, and non-proliferation. We prepare students from all over the world to make a meaningful impact in their chosen fields through degree programs characterized by immersive and collaborative learning, and opportunities to acquire and apply practical professional skills. Our students are emerging leaders capable of bridging cultural, organizational, and language divides to produce sustainable, equitable solutions to a variety of global challenges.

In 2010, the Institute became a graduate school of Middlebury College. Middlebury is known worldwide for its leadership in undergraduate language instruction and international studies, and features both summer language immersion programs and Schools Abroad in 16 countries and 37 cities around the globe. Middlebury is also home to the oldest environmental studies program in the nation.

Monterey and Middlebury share much more than a common interest in cross-cultural communication and the environment, though—we share a commitment to making a difference in the world, and are building a truly global network of programs for future leaders in areas from translation and interpretation to environmental policy, economic development to language education, conflict resolution to sustainable business.

Middlebury Institute of International Studies at Monterey offers graduate programs that prepare innovative professionals to provide leadership in cross-cultural, multilingual environments. Practical skills, collaborative processes, and innovative approaches are defining features of a Monterey Institute education. The Institute’s unique "Monterey Way" learning model ensures that students are learning through firsthand experiences in more than one language. Middlebury Institute of International Studies at Monterey learners are problem solvers and process masters, building sustainable, equitable solutions for a global community through our interdisciplinary blend of business, policy, and language.

 

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