Information Technology Client Services Technician

University of La Verne
La Verne

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Administrative Jobs
Academic Affairs, Research Staff & Technicians
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

University of La Verne

Information Technology Client Services Technician

Job Description Summary:
Works with campus constituents to address and remedy desktop technology and related peripheral issues, specializing in workstations systems and IOS devices.
The University of La Verne is a private not-for-profit university founded in 1891 located in La Verne, California. The core values that we live by are Ethical Reasoning, Diversity and Inclusivity, Lifelong Learning and Community and Civic Engagement. If you're passionate about these values, join us at the University of La Verne!

Specific Duties:
  • Install, test, troubleshoot, and provide repair PC computer and maintenance support specializing in PC computers, peripheral devices (printers, scanners, etc.), and Smart Technologies for entire campus.

  • Perform software configuration, installation, and maintenance for main campus computers. This includes classrooms and labs (especially Macintosh), virtual operating systems, patch management, virtual servers, emulation programs, and software unique to each lab and/or course(s) taught per discipline.

  • Diagnose, install, configure, and program various technologies used in an office, classroom or lab environment (e.g. deep freeze, Sophos Anti-Virus, Asset Management software and host intrusion detection and prevention software or similar).

  • Analyze computer systems and devices for possible viruses and malware, removing infections and repairing system to full operation.

  • Assist in the configuration of cell phones and other mobile devices for faculty and staff for email, calendar, and other required software/applications.

  • Evaluate new technologies including software, hardware and peripherals for integration/acceptance into the campus community and make proposals including products recommended, testing, and installation schedules.

  • Supervise, mentor and train student assistants so they may perform routine computer software and hardware installations, and troubleshooting tasks.

  • Other duties as assigned.

Minimum Qualifications:
  • High school diploma or GED
  • Microsoft operating system familiarity
  • 2 years experience in PC/Macintosh troubleshooting and repair
  • 2 years experience in Printer maintenance
  • 2 years experience in Computer peripheral configuration and maintenance
  • Knowledge in Operating systems, including OS and IOS Network connectivity OSI layers 1-3
  • General knowledge of classroom technologies

Preferred Qualifications:
  • Network familiarity
  • Microsoft certification
  • Cisco TelePresence Systems
  • Webex Boards
  • Webex/Zoom

Location: La Verne Central Campus

Special Instructions:
To be considered for this position please visit our web site and apply on line at the following link:

Institutional Profile
Located in Southern California, the University of La Verne offers a distinctive and relevant educational experience to a diverse population of students, preparing them for successful careers and a commitment to lifelong learning across the liberal arts and professional programs. The academic units of the not-for-profit university include the College of Arts and Sciences, the College of Business and Public Management, the LaFetra College of Education, and the College of Law. The university offers both undergraduate and graduate programs, including degree programs tailored for working adults. The university's central campus is located 30 miles east of Los Angeles in the historic Old Town section of La Verne, a city with a population of approximately 35,000 at the foothills of the San Gabriel Mountains. The university also has eight regional campuses throughout California and the College of Law campus in Ontario, California. The university is classified as a Carnegie Doctoral Institution with moderate research activity. Core values are reflected throughout all curricular and co-curricular programs, its emphasis on close professor-student interaction, personal support of its students, and its diversity.

The University of La Verne prides itself in being reflective of the diversity of Southern California. Approximately 80 percent of its nearly 8,500 students come from diverse backgrounds and the U.S. Department of Education has designated the university as a Hispanic Serving Institution (HSI). With 80,000 alumni, the university fulfills a critical community function in educating students from underserved populations, many of whom are the first generation in their family to attend college.

The University of La Verne is an equal opportunity employer and does not discriminate against employment or employees on any basis prohibited by state and federal law. University of La Verne hires and promotes individuals based on their qualifications and is consistent with applicable state and federal laws, without regard to race, color, religion, gender, disability, medical condition a or sexual orientation

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The University of La Verne is a 124 year old, independent, comprehensive, doctoral granting institution in southern California with an emphasis on research and publication. Classified by Carnegie as a Community-Engaged University, La Verne offers high quality, liberal arts and professional degree programs at the undergraduate to doctoral levels to traditional-age and adult learners. The main campus is located in La Verne, 35 miles from downtown Los Angeles, along the foothills of the San Gabriel Mountains.

The University is designated as a Hispanic Serving Institution with 40% of the student population identifying itself as “Hispanic/Latino,” 55% students of color, 10% international students, and a large proportion first-generation. All programs have high retention and graduation rates for underrepresented minorities.  The University has a strong commitment to diversity and places a high priority on creating an environment that supports the growth and success of underrepresented and underserved populations.

The La Verne Experience is at the center of a strategic plan that is focused on serving an ethnically and economically diverse student population, one that is representative of the demographics of California.  The La Verne Experience pedagogical features include learning communities, theory-to-practice, experiential learning, community engagement and reflective practice.  Two prominent annual rankings of America’s Best Colleges - U.S. News & World Report, and Forbes Magazine recognize the University of La Verne as one of the nation’s top national universities. 

For more information regarding the University of La Verne, visit our website at

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