Enrollment Services RepresentativeLocation:
Enrollment ManagementPosting Date:
High School graduation with some college course work or a combination of education and experience. Basic understanding of the day to day workings of a university and the administration.Preferred:
Three years of experience in enrollment management or a related customer service environment.
Good communication skills (written and verbal) and the ability to effectively work with students and co-workers during busy, stressful times; experience with office computer applications (word processing, spreadsheets, databases and prefer Banner knowledge); able to sit and use the computer for long periods of time; able to use computer keyboard and have 10 key calculator skills; able to communicate via telephone, email and chat professionally.
Some weekend work will be required. Must be able to work under stress, work independently and as a team member and to deal with people in a professional manner.
Any qualiﬁcations to be considered in lieu of stated minimums require the prior approval of the Human Resources Director.
Bachelor’s Degree in a related field.Primary Responsibilities:
Direct experience working in a university setting such as financial aid, admissions, records, or cashiers.
Bilingual (English/Spanish) skills.
SummaryFunction: The Enrollment Services Representative is the critical component of the first level of services within the Center for Enrollment Services. The Enrollment Services Representative is responsible for carrying out the daily administrative functions required to support the overall goals of the Center’s philosophy, the student centered campus, and the needs of prospective students and their parents, students, faculty, staff, and alumni. Within the Center for Enrollment Services there are common responsibilities and specific areas of responsibility unique to each staff position. Scope: Follows specified guidelines and computer operation standards in inputting, reporting, implementing, monitoring and documenting of information for the various service areas of the Center. Duties Essential: Provide exceptional customer service to all internal and external customers in person, by phone, and email; maintain a current and accurate understanding of customer service strategies of the university; process credit card payments and research account information for students; provide information to prospective, current and former students via telephone, email, mail and other media in all areas and services of the university; research and responds to basic student inquiries regarding admission, registration, financial aid, account balances, holds, exemptions, and academic enrollments; processes various forms and requests for assistance from other areas of the Center; collect and disburse monies, and produce academic grade transcripts; greet all visitors entering facility; arrange campus tours; assist with supervision of student worker and Ambassador activities; assist with Orientation and other recruiting/retention events; schedule appointments with faculty and staff; accept completed documents for admissions, student records, financial assistance; receive and post all applicable student tuition, fees, deposits, and fines; print and distribute all receipts for funds; apply installment plans; balance cash drawer at end of each day and participate in random cash audits; receive and process requests for academic transcripts (in person, on-line, e-mail, phone, and mail); input various administrative information into the Banner administrative system; process various administrative transactions (i.e. drop/adds, registration, changes/corrections of information, etc.); assist students with use of Lobo Online and kiosks; assist with preparation of various correspondence, respond to university administrative requests, and answer phone calls and route appropriately; attend all required training and serve on various SRSU Committees as requested. Other duties as assigned by the Director.Other Information:
Responsible for personal safety and the safety of others; must exercise due caution and practice safe work habits at all times. SupervisionReceived: Director for Enrollment Services and Technology Given: Student Assistants Working ConditionsUsual: Must be able to work a flexible schedule. Position is Security Sensitive.
Texas Law requires a 60 day waiting period before new state employees are eligible to enroll in health insurance. About SRSU:
EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
It is the policy of Sul Ross State University to provide equal employment opportunity for all persons in accordance with their individual, job related qualifications and without consideration of race, creed, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, veteran status and ancestry. Equal employment opportunities shall be afforded in all personnel actions or decisions including, but not necessarily limited to, recruitment, hiring, training, upgrading, promotion, demotion, termination and salary. Retaliation is prohibited against a person who opposes a discriminatory practice, files a charge, testifies, assists or participates in an investigative proceeding or hearing.
Sul Ross State University Alpine Campus is in the Scenic Davis Mountains of West Texas, is a member of the Texas State University System, is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award Associate, Bachelor’s, and Master’s degrees, and has an enrollment of approximately 2,000 students of campus in Alpine, Texas. At an elevation of 4,480 feet, and on the periphery of the Chihuahuan Desert, Alpine enjoys mild winters and cool summers. Davis Mountains State Park, Fort Davis National Historic Site, Big Bend National Park, and Guadalupe Mountains National Park are all within one to three hours driving distance from Alpine. The SRSU campuses in Del Rio, Eagle Pass, and Uvalde comprise Rio Grande College. RGC offers upper-level courses leading to bachelor’s degrees as well as master’s degree programs and works closely with its partner institution, Southwest Texas Junior College, to provide a seamless transition to RGC for their students. All RGC students hold an Associate degree from an accredited institution or they have completed 42 semester credit hours of transferrable work. More information is available regarding Sul Ross State University and position openings See http://www.sulross.edu our website.