The Team Coordinator provides efficient customer service for prospective and current students; provides responsible clerical support for the administration of Financial Aid in the Student Services division in carrying out the functions and responsibilities of the division. Some evenings/weekends may be required.
Examples of DutiesPerforms various data entry functions in support of Financial Aid.Assists in the processing of mailed-in Financial Aid forms.Assists customers at the Financial Aid counter, as well as customers via telephone and internet inquiries. Must demonstrate excellent communication skills written, oral, and typed.Provides clerical support to the Director, Financial Aid.Utilizes various hardware and software applications.Assists with the filing of various forms in the Financial Aid records room.Schedules appointments, as needed.Prepares materials for distribution.Researches student inquiries and necessary related data.Provides information and assistance to prospective students.Assists with divisional surveys and interviews.Handles confidential student related material and adheres to FERPA regulationsMaintains proficiency in the knowledge and use of the College systems for obtaining information. Performs other duties, as assigned.
Minimum QualificationsHigh school diploma or GED required; Associate degree preferredThree years’ experience in a related professional office environment required. Prior experience in higher ed financial aid or educational setting preferred.Excellent computer skills, including proficiency in all Microsoft Office applications including Word, Excel, and AccessExperience with Banner Student Information Systems Financial Aid Module, or similar ERP system preferred.Ability to work with discretion, maintain confidentiality, and exercise sound independent judgmentAbility to work a flexible schedule with varied hours, including nights and weekends, to meet department and College needsPossess the ability to work well and communicate effectively with prospective and current students, staff, faculty, administration, and colleagues and community partnersDemonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic and ethnic backgrounds of community college students, faculty, and staff and a commitment to a student-centered environmentIf certain conditions exist, this position requires you to have access to personal technological equipment and capabilities to perform your duties.
COVID-19 vaccination is a requirement for all positions at Rowan College of South Jersey. New hires are expected to be fully vaccinated before beginning work at the College. For more information about RCSJ’s vaccine requirements, visit the RCSJ Coronavirus Updates website for the latest information. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical activity of the position:
ReachingStandingWalkingPushingTalkingHearingRepetitive motion of the wrists, hands, and/or fingers such as picking, pinching, typingVisual acuity requirements of the position:The worker is required to have close visual acuity Women and Minorities Encouraged to Apply
Affirmative Action/Equal Opportunity Employer
As a New Jersey First Act Employer, new employees must establish a primary residence in New Jersey within one year unless an exemption applies.