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Program Manager

Job Details

Diversity and Inclusion Statement Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.
The Highlights
Reporting to the Associate Director of Program Management, the Program Manager (PM) is responsible for successful program implementation of the faculty-led study abroad programs in their assigned program portfolio (typically 10-17 programs/year, including a set of programs for students of color and students traditionally underrepresented in study abroad). As such, the PM has a detailed understanding of the Study Abroad offerings in their assigned portfolio and makes critical decisions regarding their programs while serving as the primary point of contact for faculty directors, students, and key stakeholders, including outside vendors and partners associated with program development and implementation. The PM is involved with regular program assessment and assists with leading the first level of emergency response within the Study Abroad office. In addition to management of a portfolio of programs, the PM helps lead DEI (diversity, equity, and inclusion) efforts for the Study Abroad office and assists with other Study Abroad-related projects, including faculty training and development, student advising and orientation, and communication/marketing initiatives. This position has both administrative and management responsibilities and plays a key role in ensuring the success of program implementation for both students and faculty. 

Is This You?

 Program Management and Implementation

  • The primary responsibility of the Program Manager is the overall organization, implementation, operational success, and assessment of the faculty-led study abroad programs in their assigned portfolio, as a member of the Program Management team.
  • The PM actively participates and shares in the team’s program management responsibilities.
  • Serves as the primary point of contact for any faculty and/or staff associated with study abroad programs, responsible for ensuring timely and successful creation of itineraries, logistical arrangements, student advising, marketing and communication, application management via Terra Dotta, financial and budgetary planning and management, course registration, program evaluations, etc.  
  • Serves as liaison for external constituencies, including international partners, third-party study abroad providers, and vendors associated with each program.
  • Assists with training and development for faculty and/or staff leading study abroad programs, including training focused on diversity, equity, and inclusion, ensuring knowledge of best practices within the field of study abroad, and helping equip them with the necessary tools to successfully manage their program.
  • Assists faculty leading programs to countries with travel warnings or safety concerns with adhering to and maintaining compliance with related university policies and protocol. 
  • Works with faculty leading study abroad programs to ensure compliance with federal, state, and university policies, procedures, and requirements related to Study Abroad. Develops, with the Program Management team, protocols and procedures appropriate for study abroad programs to supplement existing university policies and procedures.
  • Assists with implementing procedures to identify, assess, and initiate study abroad crisis responses, while ensuring ongoing monitoring for existing and potential crisis situations that may impact study abroad programs.
  • The Program Manager works closely with the Associate Director of Program Management (ADPM) and Director to assess the scope and scale of a crisis, ensure the relevant leadership is notified of any significant events, and to assist with developing and implementing DePaul’s official response.
  • The PM often serves as the primary contact for faculty and the international partner abroad in the time of a crisis.
  • Works closely with all program stakeholders to understand and interpret program goals (e.g. academic goals, intercultural competency goals, operational goals, meeting needs of specific student groups), identify metrics, and implement regular program assessment tools to measure and report overall program success.
  • The PM analyzes data gathered from students and faculty to make recommendations to improve program implementation and better serve students.

Program Development

  • The Program Manager, together with the Associate Director of Program Management and Director, provides consultation to colleges, academic units, and faculty in strategizing the direction of faculty-led programs and new program development, based on trends and best practices, with consideration to university goals and practices, and with a particular focus on a set of programs for students of color and students traditionally underrepresented in study abroad.
  • The PM, along with the ADPM, Director, and Global Engagement, contributes to decisions regarding the viability of new study abroad programs and implementation of new program models once programs have received both curricular and operational approval.  

Additional Study Abroad Responsibilities 

  • The Program Manager will be engaged in selected additional areas of responsibility, in both leadership and support roles, related to the operation of the Study Abroad office and the services provided to its stakeholders.
  • Areas of responsibility will include DEI (diversity, equity, & inclusion) initiatives and may include, but are not limited to:
    • Scholarships, marketing, website & database management, program assessment, training & development, special events, student support services, and management of student peer advisors.
  • Performs other duties as assigned.
Your Education
  • Minimum of a B.A/B.S. or equivalent experience with knowledge of study abroad best practices and experience working with international partners.
  • The Program Manager will have had ideally 3-5 years of experience in the field of educational administration, with international program management responsibilities, and no fewer than 2-3 years of experience in an administrative position in university international education and/or study abroad.
  • Familiar with complex concepts, practices, and procedures within study abroad and familiar with latest trends and best practices throughout the field, including diversity, equity, and inclusion.
  • Requires the ability to rely on experience and judgment to accomplish goals.
Preferred Requirements
  • Proven ability to work successfully with faculty and staff.
  • Foreign language proficiency and international work or living experience. 
  • A working knowledge of the principles of student support services in a university setting.
Managerial Responsibilities
  • Program Manager may have a supervisory role with respect to one or more student peer advisors, to be determined in coordination with the rest of the Program Management Team.
Financial Responsibilities
  • Works closely with the Global Engagement Operations Manager and Financial Services, understanding the business needs and practices of the university, ensuring smooth business operations for the programs in their assigned portfolio, and helping assess and ensure program viability based on program budget, operations, and enrollments.
  • Is responsible for the development of and continued adjustments to program budgets for all programs in assigned portfolio.
Other Skills & Abilities Required
  • Conversant in Microsoft Office products, and preferred experience with Terra Dotta and PeopleSoft.
  • Knowledge of study abroad program models and best practices in the field; familiar with complex concepts, practices, and procedures within study abroad.
  • Knowledge of diversity, equity, and inclusion best practices and considerations in higher education and specifically in study abroad.
  • Excellent writing, editing, communication, presentation, and interpersonal skills.
  • Demonstrated leadership and project/program management skills.
  • Must be able to set and meet deadlines and motivate others to do so.
  • Must be committed to collaborative teamwork style and diversity in the workplace.

Additional Information
For consideration, please include a resume and cover letter.

  • Occasional duties on weekends or evenings.
Perks:
  • Working for a stable and well-known University that values diversity and inclusion.
  • Medical, dental, and vision benefits.
  • Generous paid time off, sick time, holidays, floating holidays, and more!
  • Matching retirement plan up to 10%.
  • Tuition waivers for employees and dependents!
  • Full-Time Benefits
  • Part-Time Benefits

Required Background Check: Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.
Required COVID-19 Vaccination: Employment at DePaul University is contingent upon receiving all recommended doses of the COVID-19 vaccine, including the booster, or having a valid religious or medical reason not to be vaccinated. To request a religious or medical exemption, please email employeerelations@depaul.edu.
Mandated Reporting of Child Abuse & Neglect: Upon accepting an offer of employment with the university, you will also be required to sign an Acknowledgement of Mandated Reporter Status at the time of hire. A mandated reporter is required to make a report to the Illinois DCFS Hotline whenever there is reasonable cause to believe that a child known to them in their professional or official capacity may be abused or neglected. For more information, please visit the following pages:
Illinois Department of Children & Family Services (DCFS)
Illinois Abused and Neglected Child Reporting Act

Title IX Contact Information
Federal Title IX policy requires that all colleges and universities make known the contact information for the person responsible for coordinating its efforts to comply with Title IX responsibilities. The Title IX Office is on the Lincoln Park campus on the 3rd floor of the Student Center, 2250 N. Sheffield Avenue. The Title IX Office can be reached at 312-362-8970 or titleixcoordinator@depaul.edu.

DePaul University is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.

Organization

Working at DePaul University

Enrolling more than 23,000 students, DePaul is the ninth-largest private and largest Catholic university in the country. It offers over 200 graduate and undergraduate degree programs through nine colleges and schools. Nearly one third of DePaul’s students are of color—the most diverse of any private university in Illinois—and about 30 percent of each year’s freshmen class intend to be the first in their families to earn a college degree. DePaul’s success extends beyond recruitment—it is among the nation’s top 100 universities in awarding degrees to students of color.

Educating Chicago’s business leaders, lawyers, judges, teachers, artists and public servants for more than a century, DePaul enjoys an excellent academic reputation. It has earned impressive rankings from U.S. News & World Report for its business and law programs as well as distinctions for diversity and community service. A host of higher education guides have recognized DePaul for everything from its economic value and happy students to its hot and trendy campus and great town-gown relations.

DePaul prides itself on the strength of its academic programs, especially the programs in entrepreneurship, real estate, and the part-time MBA; computer science, network assurance and digital media; psychology and philosophy; music and theater; health and intellectual property law; and adult learning initiatives. Despite its size, the university is committed to providing students with personal attention; the student/faculty ratio is just 16:1. Professors who teach graduate students also teach undergraduates in small-group settings.

DePaul’s goal, expressed in the VISION twenty12 strategic plan, is to become one of the finest urban, Catholic universities in the United States. It is focused on creating nationally recognized, rigorous programs of study; preparing women and men to be at the forefront of their chosen fields as ethical and socially engaged leaders; and further strengthening its financial and operational foundations.

DePaul was founded in 1898 by the Congregation of the Mission (or Vincentian) religious community, which follows the teachings of 17th century French priest St. Vincent de Paul. Established to provide a high quality education to immigrants and others who were denied access to college, DePaul continues to embrace this mission today, recruiting and graduating significant numbers of students from disadvantaged and underrepresented groups.

Location

Located in Chicago, Illinois, DePaul has two primary campuses and four suburban locations. The Loop Campus is in the heart of the downtown business and cultural district and is home to four of DePaul’s colleges, a theater, a residence hall and most administrative functions. It is separated by a 20-minute trip on Chicago’s “el” train from the Lincoln Park Campus, close to Lake Michigan and Wrigley Field. Considered one of the nation’s most beautiful urban campuses, Lincoln Park is home to five colleges, the main library, numerous residence halls, a student center and the Ray Meyer Fitness and Recreation Center, open to employees and students.

Both campuses are located in thriving business and residential districts that are well served by public transportation, providing a full array of housing choices for employees. Chicago boasts six professional sports teams and some of the best theater, music and art venues in the nation. As an international business hub and conference center, Chicago enables employees to build strong professional networks and remain on the leading edge of their fields.

More Information on DePaul University
• About the Area

 

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