This job has expired

Senior Technology Support Specialist [ID: 4757]

Employer
St. Petersburg College
Location
EpiCenter, St. Pete / Gibbs, College-wide

View more

Employment Type
Full Time
Institution Type
Four-Year Institution
You need to sign in or create an account to save a job.
Compensation:$16.67Openings:1PeopleSoft ID:1951 Formal review of applications begins: Mar 13, 2022Department:Information Systems - AISLocations:EpiCenter, St. Pete / Gibbs, College-widePosition Summary:

This class is the second of three levels in the Information Technology Support series. Incumbents monitor, troubleshoot and maintain complete information technology systems, provide training and direction to end users, and coordinate and prioritize information technology support activities for a designated area or function. Responsibilities may include monitoring software copyright compliance; providing training and direction to end users; identifying and sharing best practices; supporting the testing of patches, upgrades, and programming changes; reviewing and prioritizing work orders; allocating staff to assignments; determining and implementing departmental procedures; researching and resolving complex, non-routine issues; researching and recommending technology updates and changes; coordinating large-scale upgrades or installations; and maintaining a software tracking database.

Requirements:

Education:

High School Diploma or equivalent (GED).

Experience:

Some technical training in information technology, and four years experience providing technical support.

* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.

Knowledge:

  • Applicable hardware, software, and peripheral equipment;
  • Applicable operating systems;
  • Technology troubleshooting techniques.
  • Customer service principles;
  • Applicable hand tools and diagnostic equipment;
  • Training principles;
  • Recordkeeping principles;
  • Computers and related software applications.

Skills:

  • Troubleshooting and repairing hardware, software, and peripherals;
  • Installing hardware and software;
  • Providing end-user support;
  • Communicating technical information to a non-technical audience;
  • Ordering and maintaining equipment and inventory;
  • Maintaining operational records;
  • Training end-users;
  • Using a computer and related software applications;
  • Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

Physical:

  • Positions in this class typically require: reaching, standing, walking, grasping, feeling, talking, hearing, seeing and repetitive motions.
  • Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
  • Incumbents may be subjected to electrical currents, workspace restrictions, and travel.

License:

Some positions may require technical certification in area of responsibility.

Responsibilities:

These duties are a representative sample; position assignments may vary.

Potential Frequency

1.

Coordinates large-scale repairs and related projects, which includes troubleshooting complex problems associated with applicable information technology equipment and software; researching technological solutions when necessary; recommending technology upgrades; maintaining software tracking inventory database; testing and installing patches, upgrades, and monitoring software copyright compliance.

Daily

30%

2.

Provides help-desk telephone support and on-going troubleshooting assistance to users regarding complex information technology and/or hardware, software, and/or other related items; coordinates technical support with vendors for installations, repair, and/or maintenance issues.

Daily

30%

3.

Sets up, installs, configures, tests, updates, and maintains computers, peripheral devices, and/or related software and hardware; repairs computers and peripheral devices.

Daily

20%

4.

Prepares and presents training and direction to end-users.

Weekly

10%

5.

Prioritizes and assigns work to lower level staff; monitors the performance of lower level staff; and trains staff on work methods and procedures.

Daily

10%

6.

Performs other duties of a similar nature or level.

As Required

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert