User Experience Designer

University of Southern California
Los Angeles, CA

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Employment Type
Full Time
Institution Type
Four-Year Institution

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university what it is.

University Advancement is committed to fostering a diverse, equitable, and inclusive culture in which all advancement staff and our stakeholders have the opportunity to connect, belong, and grow while supporting the University of Southern California’s mission, values, and goals.

University Advancement is seeking a User Experience Designer to join its team. Reporting to the Director of CRM User Experience, the User Experience Designer is part of the University Advancement CRM core team and leads both Salesforce and serves as a liaison with units and schools to provide an excellent and positive user experience for the USC development community.

Incumbent will have an in-depth knowledge of system functionality, user system requirements, and Salesforce developer time management with assessing and completing Salesforce software application enhancements.

The services offered by these teams in central advancement are used by all advancement employees across the University.

  • Meet with users on a regular basis to encourage discussion regarding the CRM platform. Communicate new features, identify issues, encourage proper usage, resolve questions, and solicit ideas for improvement.

  • Run user requirement gathering sessions, focus groups, functionality tests, and training sessions.

  • Conduct testing as needed on the system and its various modules.

  • Assist with administrator functions including user account creation, review, and maintenance.

  • Partner with multiple, cross-department business stakeholders as well as with internal IT colleagues to drive the execution of process and system improvements leveraging enterprise-wide cloud-based applications.

  • Perform data analysis, including data cleansing, manipulation, and uploads.

  • Constantly seek out, contribute, and implement ideas for process improvements, more efficient use of resources and quicker issue-resolution.

  • Create business process documents and training materials.

  • Ensure timely resolution of production bugs and issues.

  • Supports end users with on-boarding, training, and troubleshooting as needed.

  • Serves as a liaison between functional/user teams and IT teams.

  • 4+ years of experience in business process design or data administration and user documentation in relevant enterprise environments, preferably in a higher education environment.

  • Self-driven ability to understand, discover, resolve, and recommend options to solve complex business issues with technology solutions.

  • Customer-focused attitude and creative problem-solving skills.

  • Ability to produce and decipher complex technical use cases, user stories, process flows, data analysis, data mapping, interfaces and testing activities on cloud-based solutions.

  • Excellent analytical skills – including requirements analysis, solution design, and problem solving.

  • Experience creating and executing test scenarios.

  • Ability to work independently as well as in a collaborative and dynamic team environment.

  • Salesforce experience and certifications a plus.

Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Minimum Experience: 4 years

Minimum Field of Expertise: Demonstrated working knowledge of system development, design principles, and information architecture practices, methodologies, tools and services.

Other Documents and Additional Information:

Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.

USC has excellent benefits, including health benefits for staff & their family with access to the renowned university medical network; retirement plans when you meet Program's eligibility period; tuition benefits for staff & their family; free professional development online courses; central Los Angeles location with easy access to commuter trains, buses & free tram pick up services; discounts to football, basketball & other campus events.

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender.

Minimum Education: Bachelor's degreeMinimum Experience: 4 yearsMinimum Field of Expertise: Bachelor’s degree in visual design, computer science, human-computer interaction (HCI), psychology, or related discipline. Four years’ experience in user-centered design, research, modeling, testing and assessment. Demonstrated working knowledge of front-end development, design principles, and information architecture practices, methodologies, tools and services. Strong knowledge of current/relevant web and applicationstechnologies, trends and standards. Expertise in creating a variety of design documentation including (but not limited to) user scenarios, task flows, conceptual models, personas, competitor analysis, heuristic analysis, wireframes, and prototypes.

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