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APeX/Epic Instructional Designer-Onsite

University of California, San Francisco
Mission Center Building (SF)

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Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Code and Payroll Title
Job Summary
Applies skills as a seasoned clinical applications professional to projects of medium size at all levels of complexity, or portions of large projects.

Clinical Systems Training is responsible for all aspects of the Electronic Health Record (EPIC:  APeX- Advancing Patient-Centered Excellence) for UCSF hospitals, practices, affiliates, and community partners.  The APeX/Epic - Trainer will work in collaboration with the APeX-Epic application teams and clinical/business operations to develop a curriculum to provide training support to a variety of end-users including front-end users, revenue cycle, physicians, nurses, other users. This position will focus on training and supporting Wisdom/Amb. Trainers will work in multiple locations including all UCSF Medical Center locations, Benioff Children’s Hospitals-Oakland and San Francisco, UCSF campus, and community affiliate partners spread throughout the bay area. 

The APeX Trainer must be Epic certified to support one or more of the following APeX applications:
  • EpicCare Ambulatory, ClinDoc, and/or Orders certification
  • Wisdom Dental
  • Epic MST certification
  • Experience with Epic Dialysis module
The Apex Trainer may also achieve UCSF credentialing in one or more of the following training areas in order to support ongoing new hire training and other training initiatives:
Epic Clinical Applications: Ambulatory, Ambulatory Willow, Anesthesia, Optime, Orders, ClinDoc, Stork, Willow, Beacon, Kaleidoscope, Radiant, HOD, Home Health

Epic Revenue Cycle Applications: Prelude, ADT/Cadence, HB/PB, HIM, Optime Scheduling
  • Other Epic applications as needed

Req Number
Job Title
APeX/Epic Instructional Designer-Onsite
Employee Class
Shift Length
8 Hours
Additional Shift Details
Mondays though Fridays
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Job Category
Clinical Systems / IT Professionals, Professional and Managerial
Required Qualifications
  • Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training
  • Epic certification or achievement of Epic credentialing in required application within 6 months of hire
  • Three years related work experience
  • Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation
  • Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner
  • Strong interpersonal skills, with the ability to effectively, train, support, and work collaboratively with users of clinical information systems at all professional and technical levels
  • Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline
  • Strong written and verbal communications skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner
  • Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses
  • Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance

Preferred Qualifications
  • Clinical License of RN, MA or another Tech license/certification

  • Epic certification or achievement of Epic credentialing in required application within 6 months of hire

Position Type
Full Time
Department Name
Clinical Systems - Clinical Applications
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Department Description
Clinical Systems and Health Informatics are responsible for all aspects of the clinical and business software applications of UCSF Health hospitals, practices, affiliates, and community partners. This includes the Electronic Health Record (APeX), which supports the clinical, revenue cycle, and clinical operational functions of the health system and its affiliates, and approximately 95 other software applications involved in patient care and operations.

Incumbent must be able to adhere and emulate Clinical Systems culture and core values as stated below: 
“People First:  Patients are healthier and families happier with Clinical Systems to support them. Our solutions enable providers and staff to pioneer care, train the next generation of clinical leaders, and secure UCSF’s future. We use talent, creativity, and diverse skillsets to tackle tough problems.  We strive to be proactive, and make time to innovate, appreciate and connect. When something big is needed, we deliver. 

Our Team Core Values include:
  • Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later.
  • Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.
  • Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results, exhibits bias-to-action, and avoids analysis-paralysis.
  • Innovation: Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.
  • Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.

About UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at

Join us to find a rewarding career contributing to improving healthcare worldwide.
Mission Center Building (SF)
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