Academic Engagement Coach - Student Services Professional IA (Temporary through June 30, 2023, ...

California State University, East Bay
East Bay

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job no: 510550
Work type: Staff
Location: East Bay
Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Full Time, Student Services

Salary and Benefits

Salary Range: $3,513.00/month to $4,298.00/month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $3,513.00/month to $3,906.00/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Under close supervision by the Director of the Educational Opportunity Program (EOP) and Student Access Programs (SAP), the Academic Engagement Coach will be trained by a higher level SSP professional to show the incumbent how to assist with the coordination and implementation of programming. The incumbent will also be trained on other opportunities for EXCEL program participants to engage in the life of the campus and participate in activities that encourage personal and academic growth and well-being; improve academic performance and retention; and increase community involvement. The incumbent serves as a point person to collaborate with units, campuses, and people to promote a holistic view for EXCEL students, including collaborating and connecting students with divisions such as ASI, ACCE, the Math Lab, the Science Lab, the Library, Health Center, Accessibility Services, Undocually Services, Project HOPE and other academic and student life support services and activities.

The Academic Engagement Coach is a trainee position under the Student Services Professional (SSP) IA classification, an entry level classification in the SSP series. Permanent status cannot be earned in a trainee position. Upon successful completion of training and satisfactory performance under the SSP IA classification (not to exceed 12 months), this position will evolve to the next classification level – SSP IB. The incumbent, under the SSP IB classification, would be expected to perform similar duties with greater independence and under more limited supervision.

This is a grant funded position. If this position is reclassified to a SSP IB classification, this appointment cannot exceed three years from the initial date of hire. The 3-year maximum includes time spent in the SSP IA trainee classification.


Under close supervision and training, Academic Engagement Coaches are primarily responsible for supporting EXCEL participants at CSU East Bay. Primary responsibilities include (but are not limited to):

Assist in the Coordination and Implementation of Student Engagement and Success Activities and Processes

  • Assist in providing students with a comprehensive range of university and community resources for holistic development and support.
  • Assist and learn how to develop and maintain equity in students' access to services and resources that support students' engagement and holistic well-being.
  • Assist with scheduling workshops and training programs for student leaders.
  • Learn how to support EXCEL student programs sponsored by EXCEL and other programs in Student Equity and Success.
  • Assist with other student engagement and success projects that arise throughout the year on an as-needed basis.
  • Advocate on behalf of students to ensure equitable access to resources necessary to support engagement and academic success
  • Promote EXCEL programs and activities through multiple online social media platforms.
  • Assist in the design and distribution, a monthly online newsletter highlighting EXCEL student activities.
Academic Advisement and Wholistic Counseling

  • Provide one on one student advisement including e-advising and counseling.
  • Assist in facilitating group workshops and check-ins
  • Ensure all EXCEL students served by the ACCE receive support to achieve academic success.
  • Support students to follow their student success plans that align the students’ major and career pathways.
  • Monitor student degree progress to determine appropriate advising interventions; and make referrals to EXCEL Counselors to address needs.
Assist with Annual EXCEL Events

  • Assist in the coordination of EXCEL Welcome and Orientations.
  • Assist in the coordination of EXCEL Graduation Celebration.
  • Assist in the coordination of EXCEL participation in campus-wide student events such as Al Fresco, Welcome Day, Education Summit, and the Environmental and Sustainability Expo.
Other Duties as Assigned/Collaborative Opportunities

  • Collaborate with CSUEB on undocumented and first-generation students' events.
  • Represent EXCEL in collaborative efforts with CSUEB to provide university-sponsored student life, engagement, and success.
  • Respond to student needs, inquiries, and other emergent issues.
  • Other Duties as Assigned.

Required Qualifications

  • Ability to learn and apply basic undergraduate academic policies, procedures and information that contributes to undergraduate student success.
  • Possess the skill set to seek appropriate academic advising information, consulting with supervisor to confirm accuracy and timeliness of information, as needed.
  • Excellent oral, written and organizational skills, and ability to respond quickly and accurately to requests.
  • Willingness to and the ability to learn the use of advising technology platforms such as MyCSUEB, Bay Advisor (EAB Navigate), Google Suite and Zoom for academic advising.
  • Demonstrate a desire to learn more about advising students on our campus.
  • Ability to work collaboratively and collegially with highly diverse faculty and staff.
  • Demonstrate compassion, knowledge, and understanding of the diverse academic, socioeconomic, gender, cultural, ability, and ethnic backgrounds of the students we serve.
  • Flexibility and willingness to respond to other duties as assigned.

Minimum Qualifications

Knowledge and Abilities:

Working knowledge of the basic principles of individual and group behavior; research and observation techniques for the purpose of recording, classifying, and interpreting factual information; and the techniques and methods of interviewing.

Ability to gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations; participate in and contribute to group meetings, conferences and interviews; clearly express ideas and recommendations orally; write clear and concise reports; and establish and maintain cooperative working relationships with students, staff and faculty.


Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

Preferred Skills and Knowledge

  • Prior advising, counseling, or leadership experience are highly desirable.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:


Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

CSU Vaccination Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to [email protected].

Advertised: February 18, 2022 (4:30 PM) Pacific Standard Time
Applications close: Open until filled


California State University, East Bay is known for award winning programs, expert instruction, small classes, a highly personalized learning environment—and a choice of more than 100 career-focused fields of study. With two scenic campuses—one in the Hayward Hills overlooking San Francisco Bay and the other in the Concord foothills of Mt. Diablo—plus a professional center in dynamic downtown Oakland, Cal State East Bay is where all your possibilities come into view.

Cal State East Bay offers a beautiful and inspiring setting for career exploration. With three spacious campuses nestled in the East Bay—one in the Hayward hills with spectacular views of the San Francisco Bay, one in cosmopolitan downtown Oakland, and the other in the scenic Concord foothills of Mt. Diablo—you are in the heart of the cultural, technological, and educational center of California.

As a faculty, staff or administrator, you will enjoy challenging and meaningful career opportunities in a wide range of disciplines along with competitive compensation, excellent benefits, and potential for advancement. You will also be a part of an award-winning institution. Cal State East Bay has received praise from two of the country’s most respected evaluators of universities and colleges. In 2008, CSUEB was recognized as a “top-tier” institution among master's-granting universities in the West by U.S. News & World Report's annual “America's Best Colleges” guide. And, the Princeton Review selected Cal State East Bay as a “Best in the West” college for the fifth consecutive year. You can be sure that as a member of one of the nation’s most diverse universities, you will benefit from the vibrant academic and cultural community whose ideas are shaping the 21st century.

Distinguished Faculty

You can make your own contribution to our award-winning University by joining other distinguished scholars and researchers. Cal State East Bay has garnered national acclaim for the excellence of its faculty. Our location in the midst of the vibrant San Francisco Bay Area enables us to attract committed faculty members who are not only recognized experts in their fields, but are often world-renowned in their disciplines, including the fields of business, technology, public service, the arts, and education. You can view all of our tenure-track, full-time, part-time and temporary faculty openings, which are updated daily.

Dedicated Staff and Administrators

Our staff and administrators are passionate about providing a rich and rewarding learning experience for all the students at Cal State East Bay. If you are interested in joining our dedicated team of professionals, browse our current staff and administrative job postings.

Commitment to Diversity and Equal Opportunity

Cal State East Bay is an Equal Opportunity Employer. As one of California’s most multicultural universities, faculty, staff, and administrators at CSUEB are fully committed to creating an environment where a diverse population can thrive in an atmosphere of tolerance, mutual respect and civility without regard to race, color, religion, national origin, gender, sexual orientation, veteran status, or any other personal characteristics or beliefs. To learn more about our commitment to diversity and Equal Opportunity, visit our Diversity and Equal Opportunity Web site.

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