HOPE Services Coordinator - Administrative Analyst/Specialist Exempt I

California State University, East Bay
East Bay

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job no: 510612
Work type: Staff
Location: East Bay
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time

Salary and Benefits

The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $3,897.00/month to $5,474.00/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit https://www.csueastbay.edu/hr/benefits/index.html

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

The Division of Student Affairs provides student-focused programs and services that support student success and enhance the student experience at Cal State East Bay. The aim of Pioneers for HOPE is to support student basic needs including but not limited to food security, housing security and access, providing emergency funds, and connecting students with off campus resources to support their wellbeing.

Under direction of the Director, Recreation and Student Wellbeing, the HOPE Coordinator serves as a primary resource for managing Basic Needs Initiatives defined by the needs of the CSUEB student population and the Chancellor’s Office. This position provides services that include advocacy, resources and referrals, as well as follow-up services. The Coordinator will assist students with navigating student services to support their basic needs, provides appropriate campus resources and is available for consultation with faculty, staff, and community agencies to address student services.

The Coordinator provides guidance for the daily operations of the food pantry, clothing closet, and campus outreach. This position will also collaborate with campus partners to implement strategic initiatives to address the wellness of students. The Coordinator will regularly assess, design, implement, and evaluate basic needs programs and services and will provide lead work direction to HOPE staff. This position will conduct workshops and outreach events promoting campus resources and will implement wellness messaging through social marketing approaches.

The Pioneers for HOPE Coordinator serves as a lead for the department. This position provides guidance to the CalFresh Outreach Coordinator in meeting the guidelines for the CalFresh Outreach grant including online application assistance, promotion of CalFresh services, and completion for scope of work. The Pioneers for HOPE Coordinator provides guidance to the Front Desk & HOPE Services Coordinator in scheduling pantry appointments, coordinating outreach reservations, tracking inventory, and maintaining supplies for the department. This position provides guidance to student assistants working within the department including hiring, developing projects, outreach events, learning outcomes, professional development, and training.


Support overall administrative functions for Pioneers for HOPE

  • Collaborate with the Director and HOPE Budget Analyst for annual projections, timely budget reporting, and monitoring of multiple funding sources.
  • Coordinate departmental purchases for food pantry, event materials, office supplies, and other needs on an as needed basis.
  • Support daily operations for Pioneers for HOPE suite, food pantry, clothing closet, & library kiosk.
  • Development and maintenance of policies/procedures, outcomes reports of attendance, and other department recording documents for student utilization of resource/services.
  • Coordination of emergency financial assistance program including monitoring of the budget, collaboration with Financial Aid and Student Financials for posting awards.
  • Represent campus for Chancellor’s Office Basic Needs Initiatives, implementation of recommendations, and ensure timely reporting when requested.
  • Coordinate marketing and promotional efforts for programs/services/resources via website updates, print distribution, and social media promotion.

Implement strategic initiatives that support student basic needs, retention, and build campus community

  • Serve as a representative on campus and community-based committees to provide insight and advocacy for the basic needs of students.
  • Utilize best-practice approaches to address student basic needs, reduce stigma of service utilization, impact knowledge and skills for navigating campus and community resources.
  • Overall coordination for outreach events, workshops, guest lectures, housing events, and other presentations that represent campaigns, programs, and services provided by Pioneers for HOPE.
  • Coordination of programming development including assessment and evaluation processes.

Guidance and lead work direction for student assistants supporting Pioneers for HOPE

  • Work with Director to assess student learning outcomes, developing leadership models, implementing professional development opportunities for student assistants.
  • Facilitate structure and agenda for student onboarding, staff meetings, trainings, and retreats.
  • Coordinate schedules for weekly office hours, outreach events, and locations for service delivery.

Facilitation of Referral Process & Other Duties As Assigned

  • Track referrals and student follow-ups through one-on-one meetings with students via in person meetings, online virtual sessions, email, and telephone communication.
  • Provision of campus and community resource information; maintain accurate resource materials on a variety of basic needs services including but not limited to food access, housing resources, transportation, childcare, supplemental physical and behavioral medicine.
  • Regular collaboration with Case Manager to coordinate access for emergency housing resources.
  • Ongoing documentation to record follow-ups and maintain communication with referring parties.
  • Other duties as assigned.

Required Qualifications

  • Possess excellent organizational and time management skills
  • Ability to establish and maintain cooperative working relationships with students, staff and faculty
  • Ability to prioritize work, multi-task, and meet deadlines
  • Strong verbal and written communication skills
  • Ability to work and thrive in an environment with diverse demands
  • Ability to take initiative, plan, organize, coordinate and prioritize in an environment with competing priorities.
  • Excellent presentation skills
  • Ability to demonstrate sensitivity and commitment to issues of diversity
  • Ability to work both independently and collaboratively
  • Ability to interpret, organize and present information, ideas and recommendations in a variety of written and presentation formats
  • Ability to research, interpret and take action based on an understanding of complex policies and procedures
  • Sound judgment and discretion in applying administrative policies
  • Ability to provide lead work direction to student assistants and staff members
  • Ability to lead and complete projects in a well-organized, timely and efficient manner
  • Ability and willingness to learn quickly the general practices, methods and procedures applicable to university administrative operations.
  • Proficient in Microsoft Word, Excel, Powerpoint and Google Suite.
  • Ability to lift up to 20 pounds.

Minimum Qualifications

Requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

Preferred Skills and Knowledge

  • Knowledge and experience with basic needs services; food security assistance federal nutrition programs, including the CalFresh/SNAP program; housing security assistance
  • One or more years of experience in a professional office setting providing student services work (student assistant, peer mentor, on-campus employment)

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at http://www.csueastbay.edu/smokeandtobaccofree/

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at: http://www.csueastbay.edu/upd/safety-and-security-reports.html


Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

CSU Vaccination Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to [email protected].

Advertised: February 16, 2022 (3:40 PM) Pacific Standard Time
Applications close: Open until filled


California State University, East Bay is known for award winning programs, expert instruction, small classes, a highly personalized learning environment—and a choice of more than 100 career-focused fields of study. With two scenic campuses—one in the Hayward Hills overlooking San Francisco Bay and the other in the Concord foothills of Mt. Diablo—plus a professional center in dynamic downtown Oakland, Cal State East Bay is where all your possibilities come into view.

Cal State East Bay offers a beautiful and inspiring setting for career exploration. With three spacious campuses nestled in the East Bay—one in the Hayward hills with spectacular views of the San Francisco Bay, one in cosmopolitan downtown Oakland, and the other in the scenic Concord foothills of Mt. Diablo—you are in the heart of the cultural, technological, and educational center of California.

As a faculty, staff or administrator, you will enjoy challenging and meaningful career opportunities in a wide range of disciplines along with competitive compensation, excellent benefits, and potential for advancement. You will also be a part of an award-winning institution. Cal State East Bay has received praise from two of the country’s most respected evaluators of universities and colleges. In 2008, CSUEB was recognized as a “top-tier” institution among master's-granting universities in the West by U.S. News & World Report's annual “America's Best Colleges” guide. And, the Princeton Review selected Cal State East Bay as a “Best in the West” college for the fifth consecutive year. You can be sure that as a member of one of the nation’s most diverse universities, you will benefit from the vibrant academic and cultural community whose ideas are shaping the 21st century.

Distinguished Faculty

You can make your own contribution to our award-winning University by joining other distinguished scholars and researchers. Cal State East Bay has garnered national acclaim for the excellence of its faculty. Our location in the midst of the vibrant San Francisco Bay Area enables us to attract committed faculty members who are not only recognized experts in their fields, but are often world-renowned in their disciplines, including the fields of business, technology, public service, the arts, and education. You can view all of our tenure-track, full-time, part-time and temporary faculty openings, which are updated daily.

Dedicated Staff and Administrators

Our staff and administrators are passionate about providing a rich and rewarding learning experience for all the students at Cal State East Bay. If you are interested in joining our dedicated team of professionals, browse our current staff and administrative job postings.

Commitment to Diversity and Equal Opportunity

Cal State East Bay is an Equal Opportunity Employer. As one of California’s most multicultural universities, faculty, staff, and administrators at CSUEB are fully committed to creating an environment where a diverse population can thrive in an atmosphere of tolerance, mutual respect and civility without regard to race, color, religion, national origin, gender, sexual orientation, veteran status, or any other personal characteristics or beliefs. To learn more about our commitment to diversity and Equal Opportunity, visit our Diversity and Equal Opportunity Web site.

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