Enrollment Management Assistant Location:
Tampa, FL Regular/Temporary:
Regular Full/Part Time:
Full-Time Job ID:
Dept Number/Name: 0-3720-000 / Registrar's Office
College Division: Academic Affairs-Student Success
Salary Plan: Staff
Job Code/Title: 1111 / Enrollment Mgmt Assistant
Hiring Salary/Salary Range: $30,500
Position Number: 00005538/00003006 (2 Positions)
The Office of the Registrar leads a hub of critical services for students, faculty and staff, including student and academic record keeping, a conflict free academic schedule, registration, graduation, data reporting and state and federal compliance to support the university's educational programs.
The Enrollment Management Assistant is responsible for updating office content on the web or direct messaging to students and the Public. This position also assists students and academic department personnel by providing timely and accurate answers to requests received through a variety of modes. This position serves as a frontline resource, supplying and interpreting University Regulation and Policies and Procedures as well as URO services.
Processes transcript requests on-demand for students and investigators, mailed and online orders, embossing University seal and affixing authorized signatures in keeping with University protocol. This duty includes but is not limited to: releasing notarized copies, resolving issues with orders, researching student records, processing checks through the USF Cashier's Office, monitoring status of pending requests for release or return, and generating letters and emails about order status or returns. Logs requests in student information system (Ellucian Banner) to comply with State and Federal requirements. Explains USF policy and University's online ordering platform (Credential Solutions) to requestors.
Answers phones, several general email boxes, and provides back up support for the front desk. As a first point of contact, this includes greeting customers, fielding inquiries, and performing clerical duties. Provides quality customer service by independently clarifying problems, determining appropriate action required to resolve issue, using available technology, and resolving any issues in purview. Researches and enters appropriate information into Ellucian Banner, releases transcripts and other pick-up requests.
Responds to and processes routine requests for enrollment certification. Assists students and other entities with enrollment inquires in person and on the phone. Issues enrollment and degree certifications generated through Ellucian Banner to students on demand, embossing University Seal and affixing authorized signatures in keeping with office protocol. Processes canceled course enrollments and changes to enrollment status through received from various sources.
Main processor for Late Registration Fee Waivers, SOCAT and Victim Advocacy Fee Adjustments. Assists with processes related to general student Fee Adjustment and Repeat Course Surcharge Requests, including scanning request forms into document imaging system (BDM), processing adjustment updates in Ellucian Banner, communicating committee decisions to students and other entities.
Organizes and processes applications for non-degree students and transient student applications through Florida Shines; processes application fees as needed. Performs data entry for auto audit reports requiring data clean up. Retains documents to comply with State and Federal requirements. Ensures documentation is scanned to BDM in keeping with URO's records retention schedule procedures.
Upholds the Family Educational Rights in Privacy Act (FERPA) in the execution of all duties.
Provides back-up support for Holds, Permitting and Registration process training in Ellucian Banner. Contributes to actively updating URO Wiki to ensure office procedure instructions remain updated and accessible to all URO personnel. Performs other duties as assigned.
This position requires a high school diploma or equivalent, with one year of experience in office, administrative, or academic/student services support positions. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
Knowledge of Ellucian Banner, including BDM document management; academic policies and procedures and Financial Aid processes. Professional experience in an institution of higher education is preferred.
Outstanding technology skills are necessary. Self-motivated, dependable, experienced handling multiple projects in a high volume, customer service oriented academic institution where priorities quickly change. Demonstrated confidence and competence in relaying decisions to students, parents, staff members, faculty, and administrators.
Information for Applicants
This position is subject to a Level 1 criminal background check.
Job Opening Number: 30009
Posting Date: 02/17/2022
Reposting Date: 03/09/2022
Posting End Date: Open until Filled
How To Apply
Click on the Apply Now button. When applying to an opening you will have the opportunity to upload a cover letter and resume.
Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above. YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.
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Equal Employment Opportunity
USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.
The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.
Campus map and location overview: USF - Tampa Campus
The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.
Working at USF
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