Student Support Specialist [ID: 4749]

Employer
St. Petersburg College
Location
Tarpon Springs

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Employment Type
Full Time
Institution Type
Four-Year Institution
Compensation:$14.35In Review:Mar 14, 2022Openings:1PeopleSoft ID:93 Formal review of applications begins: Mar 13, 2022Department:Learning ResourcesLocation:Tarpon SpringsKey Position Information:

Tarpon Springs Learning Resources provides instructional support and library services to all SPC students and faculty and is an integral part of student success. Candidates for this position must possess continuous adaptability, strong interpersonal skills, ongoing enthusiasm for public/student service, and be willing to learn new skills to assist the team. If you like to help students succeed and be part of a dynamic team, this position may be right for you. Schedules may include one evening per week. Library experience preferred.

Position Summary:

This class is the second of three levels in the Student Support series. Incumbents provide organizational information and services to students and prospective students in single areas or across a number of disciplines that may include admissions, financial aid, academic advising, career services, international students, and disability services. This level is differentiated from the previous level by the level of knowledge and responsibility within a single student support function or the breadth of responsibilities across student support functions. Responsibilities may include providing information on academic requirements and processes, financial aid, and registration processes; reviewing documentation for alignment with College requirements; determining eligibility for admittance; monitoring student progress; providing academic guidance; and performing the duties of the lower level.

Requirements:

Education:

Associate's degree.

Experience:

Three years related experience.

* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.

Knowledge:

  • Applicable academic programs, financial aid, extracurricular programs, and/or related services;
  • Applicable Federal, State, and local laws, rules, regulations, policies, and procedures;
  • Academic counseling principles;
  • Customer service principles;
  • Academic program requirements;
  • Recordkeeping principles;
  • Computers and related software applications.

Skills:

  • Advising students on academic issues;
  • Providing program support;
  • Interpreting and applying applicable laws, rules, regulations, policies, and procedures;
  • Maintaining confidentiality;
  • Preparing and maintaining records;
  • Using a computer and related software applications;
  • Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

Physical:

  • Positions in this class typically require: reaching, standing, walking, grasping, feeling, talking, hearing, seeing and repetitive motions.
  • Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Responsibilities:

These duties are a representative sample; position assignments may vary.

Potential Frequency

1.

Counsels and advises incoming and returning students on academic programs and progress, financial aid, internships, careers, study abroad programs, and/or other related programs.

Daily

50%

2.

Performs a variety of counseling support duties which includes conducting placement tests, responding to student and/or parent inquiries, advising students on coursework, and providing prospective student support.

Daily

30%

3.

Prepares, reviews, and submits a variety of operational and student records, reports, forms, regulatory information, and related documents.

Daily

10%

4.

Performs other duties of a similar nature or level.

As Required

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