Assistant Supervisor - Front Desk Operations - 994391

Nova Southeastern University
Fort Lauderdale-Davie, Florida

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Number: 501645
Work Type: Full Time with Full Benefits
Location: Fort Lauderdale-Davie, Florida
Department: Medical Clinic Administration
Categories: Healthcare - Clinic Administration, Medical Professionals & Technicians

About Us:We are excited that you are considering joining Nova Southeastern University!

Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health, welfare and its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

Job Title:Assistant Supervisor - Front Desk Operations - 994391Location:Fort Lauderdale-Davie, FloridaWork Type:Full Time with Full BenefitsJob Category:ExemptHiring Range: Pay Basis:


Subject to Grant Funding?:No Essential Job Functions:1. Supervises daily front desk operations including financial transactions to ensure optimal revenue collection.

2. Supervises assigned staff to include, interviewing, disciplining employees, performance management, training, coaching, and any other employee related actions. Reviews and approves time-sheets in Kronos for direct reports.

3. Monitors work of clinical staff to ensure work is performed according to clinic standards.

4. Coordinates staff schedules and rotations to ensure appropriate levels of staffing, cross-training and standardization to maximize clinical efficiency.

5. Oversees facility work orders and acts as administrator to ensure efficient use of work space. Oversees regular maintenance of units and equipment.

6. Supervises scheduling of patient appointments to ensure smooth patient flow and business operations.

7. Oversees and reviews and reviews data and/or accounts in NSU specific software systems.

8. Responds to internal (NSU) and external inquiries and resolves complex problems requiring broad understanding of policies and procedures to ensure compliance.

9. Performs other duties as assigned.Marginal Job Functions: Required Knowledge, Skills, & Abilities:1. Knowledge of the major responsibilities, accountabilities, and organization of the customer support department.

2. Ability to carry out ongoing office administration tasks effectively and efficiently in support of local and remote teams.

3. Knowledge and understanding of legislation and regulatory bodies affecting healthcare practices.

4. Familiar with a variety of the field's concepts, practices, and procedures.

5. Knowledge and understanding of the Health Insurance Portability and Accountability Act.

6. Leadership and management skills to motivate and mentor staff.

7. Proficient in MS Office (Outlook, Word and Excel).

8. Ability and willingness to travel.


1. Ability to communicate effectively with others.

2. Ability to work cooperatively with colleagues and supervisory staff at all levels.

3. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.

4. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils and computer keyboards.

5. Must be able to lift items weighing in excess of 10lbs.Job Requirements: Required Certifications/Licensures: Required Education:High School Diploma or EquivalentMajor (if required): Required Experience:Minimum four (4) years' experience in a customer support department in a medical environment.Preferred Qualifications:1. Experience with Electronic Medical Record systems.

2. Multilingual.Is this a safety sensitive position?No Background Screening Required?Yes Pre-Employment Conditions:

To ensure a safe learning environment for students and staff, as a condition of employment the selected candidate will need to provide proof of a completed COVID-19 vaccination prior to commencement of employment or an approved exemption and reasonable accommodation.

Sensitivity Disclaimer:Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

Advertised: Feb 16, 2022 Eastern Standard Time
Applications close:

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