Program Manager – Operational Excellence/Lean Six Sigma

University of Washington
Seattle, WA

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Employment Type
Full Time
Institution Type
Four-Year Institution
Program Manager – Operational Excellence/Lean Six Sigma Req #:203303Department:Faculty Practice Plan Services (FPPS)Job Location: Seattle - Downtown Posting Date:05/04/2022 Closing Info:Open Until Filled Salary:$7,374.00 - $11,060.00 per month Shift:First Shift UW Medicine Faculty Practice Plan Services (FPPS) supports UW Physicians (UWP), a practice group for more than 1,800 physicians and other healthcare professionals associated with UW Medicine. UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Neighborhood Clinics, UW Medical Center - Northwest, the UW School of Medicine, Valley Medical Center, and Airlift Northwest. UWP members also practice at the Seattle Cancer Care Alliance, a partnership of UW Medicine, Fred Hutchinson Cancer Research Center, and Seattle Children’s Hospital.

FPPS has an outstanding opportunity for a Program Manager – Operational Excellence/Lean Six Sigma. This position is Hybrid Remote – WA State residents only.


  • Bachelors Degree in public or business administration (or related field)
  • 5 years of Lean/Continuous Improvement experience
  • Lean Six Sigma Greenbelt Certification
  • Demonstrated experience leading, motivating, and managing various project and program team sizes, including internal and external resources, while holding all teams accountable for performance
  • Demonstrated leadership, diplomatic, and motivational skills including the ability to lead up, across, and down multiple business and technology organizations/business units
  • Demonstrated experience effectively working with multiple, diverse stakeholders in a complex project environment within a cross-functional matrix environment
  • Demonstrated experience managing project work and/or work of others within an established standard project lifecycle framework
  • Strong experience presenting to executive sponsors and demonstrated communication skills; both written and oral with technical and non-technical staff, all levels of management
  • Strong experience in successfully leading projects and programs to on-time, on-schedule and within budget close
  • Strong experience in Project Methodologies (e.g., Agile, SCRUM, SDLC/Waterfall)
  • Experience negotiating vendor contracts
  • Experience drafting and submitting budget proposals and recommending subsequent budget changes where necessary
  • Experience maintaining relationships by engaging business leaders to establish credibility, solve problems, build consensus, and achieve objectives
  • Experience influencing and gaining buy-in from executives sponsors, team members, stakeholders and peers
  • Experience researching best practices within and outside the organization to establish benchmark data and using continuous process improvement disciplines to achieve results
  • Technically competent with various software programs including MS Office tools (e.g., Project, Word, Excel, Visio, PowerPoint, and Outlook)


  • Lean Six Sigma Blackbelt Certification
  • Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) certification preferred.
  • Microsoft Certified Solutions Expert (MCSE) level certification for SharePoint preferred
  • Certification in and/or familiarity with Lean, Six Sigma or other process improvement methodologies
  • Continuous Quality Improvement training and experience leading quality improvement teams
  • Experience in an academic healthcare environment preferred.
  • Experience in a healthcare/IT environment
  • Experience working as a PM within a PMO that has a standard set of project tools and templates
  • Formal training and/or certification on PMOBOK-based management techniques.


    The OE Program Manager roles serves as a progressive and passionate change agent focused on achieving measurable and sustainable results through the implementation of Lean and Continuous Improvement and needs has a clear understanding and experience with the Continuous Improvement methodologies and tools (DMAIC, Value stream mapping, one-piece flow, pull production, and Kaizen events) and has the ability to lead Lean and Continuous Improvement as a coach, teacher, and motivator.

    The OE Program Manager is responsible for OE program outputs and outcomes to align with FPPS goals and objectives. The Program Manager defines, creates, maximizes, and delivers benefits. The OE Program Manager identifies and analyzes stakeholders needs and expectations to foster stakeholder support through expert communications. He/she performs program level decision making, establishes practices to support the program and maintains program oversight. S/he manages program activities required to facilitate program definition, program delivery, and program closure.

    The OE Program Manager is also assigned to projects within the OE Program portfolio for which the Program Manager is responsible. They work closely with user representatives, other ITS teams, operations staff, and other project team members to initiate projects; analyzes business processes and data; facilitates user requirements; plans and directs configuration and functional testing; develops and maintains project plans, schedules, and other project management documents; plans and directs project implementation work; and supports the operational departments to improve associated systems. The The OE Program Manager also communicates responsibilities and expectations to team members; manages schedule, scope, and budget; identifies and manages project issues, risks and decisions; ensures quality project deliverables and outcomes; and manages integration and consistency of all components of projects.

  • Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

    Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral. The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

    The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

    To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected].


    Governor Inslee's Proclamation 21-14.2 requires employees of higher education and healthcare institutions to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.

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