Enterprise Applications Specialist

University of Southern California
Los Angeles, CA

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Employment Type
Full Time
Institution Type
Four-Year Institution

Since 1897, the Ostrow School of Dentistry has shaped talented students into outstanding dentists and dental hygienists. Our challenging clinical education and our expert faculty members provide future oral health professionals with the skills they need in order to become the best.

Dentists and dental hygienists are consistently viewed as some of the most trusted and respected professionals who serve the public, and our graduates are part of the reason. Ostrow not only educates excellent clinicians but also produces professionals who earn their patients’ trust with unyielding commitment to exemplary ethical standards. Our graduates also earn the respect of their colleagues, taking active leadership roles in the organized dentistry community from local to international levels.

We, at the Herman Ostrow School of Dentistry of USC, are all committed to maintaining an environment of excellence and eminence, and this commitment shines through in all that we do.

Herman Ostrow School of Dentistry of USC, Enterprise Applications is looking for am Enterprise Applications Specialist to join its team! This person provides data management and reporting services using specialized systems and databases for a department or unit. Prepares, analyzes and refines data and/or evaluates for accuracy and consistency. Defines policy and user roles for systems, ensures data integrity and monitors systems security, procedures and performance. Assists with ensuring compliance with government regulations and guidelines and/or ensuring consistency and accuracy in procedures and practices.

Job Accountabilities:

  • Maintains and/or implements specialized unit or departmental database(s), systems and related records. Enters and/or verifies database transactions. Provides technical support and advises users or works with team members on matters pertaining to access, data integrity, data security, policies and procedures, development of system and design of enhancements.
  • Generates reports, sets up and/or designs detailed reports, documents and spreadsheets of a technical or specialized nature using software and/or basic programming skills. Monitors formats and output for effectiveness and reliability.
  • Gathers and organizes data and/or records for internal or external reporting purposes such as audits and investigations. Contacts appropriate sources for information. Prepares, analyzes and refines data and/or evaluates for accuracy and consistency. Analyzes and evaluates data for purposes of resolving issues or policies and procedures or recommending action for resolution of various matters.
  • Assists with ensuring compliance with government regulations and guidelines and/or ensuring consistency and accuracy in procedures and practices. Monitors regulatory changes and informs relevant personnel, as appropriate. Interprets policies and procedures. May advise faculty, staff and/or students regarding specific government regulations and guidelines, as needed.
  • Documents and controls access based on department needs of the system. Develops and implements security procedures and policies. Monitors system(s) to ensure user adherence.
  • Plans and coordinates with systems vendor(s) to implement system upgrades and system adjustments. Consults with vendor(s) to make changes to software, as needed.
  • Researches records and gathers information for various matters such as background for special projects, enhancement of databases, decisions on requests for policy exceptions, establishing rates, determining costs, resolving various issues for faculty, staff and/or students, providing management reports, etc.
  • Prepares correspondence and/or memorandums to concerned personnel.
  • Interfaces codes to test and approve any internally proposed system upgrades or those made to the software by the vendor, as needed.
  • Trains users or oversees others training users on database application functions and related records and/or programs.
  • Serves as liaison with various campus units and/or external agencies for information exchange, to ensure accuracy and consistency of data and/or to resolve issues.
  • Develop user documentation used for information distribution, training and technical support.

Preferred Experience: Previous working experience in a healthcare or educational environment.

Minimum Education: Bachelor's degree. Combined experience/education as substitute for minimum educationMinimum Experience: 3 yearsMinimum Field of Expertise: Demonstrated proficiency of technical support and office administrative skills. Demonstrated proficiency in Microsoft Office. Strong knowledge of hardware, software and applications to guide technology efforts. Demonstrated interpersonal, critical thinking and communication skills.

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