Lobby Liaison - 114628

Employer
University of California - San Diego
Location
La Jolla, CA

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Employment Type
Full Time
Institution Type
Four-Year Institution

This position will remain open until filled.

Minor revisions have been made to this position's preferred qualifications & do not change the nature of the position effective 5/16/22.

DESCRIPTION

The Lobby Liaison is an integral part of the Guest Services team at UC San Diego Health, responding to patient and guests’ needs, requests and concerns. The Lobby Liaison job function is to support patients upon entry into the medical facilities by assisting with wayfinding, directing patients to the correct clinic for appointments, wheelchair mobilization, providing information, delivering items to admitted patient rooms, and connecting to appropriate resources.

There is a critical partnership between the Lobby Liaisons and the Health Screeners in the lobby to ensure a welcoming environment for all who enter.

Additional job functions include:

  • Utilizing critical thinking and analytical skills to determine the appropriate course of action for a patient or guest
  • Utilizing Electronic Medical records to assist patients and guests with critical information to their visit
  • Fostering relationships with UC San Diego Health team members
MINIMUM QUALIFICATIONS
  • Six (6) years of related experience, education/training in Guest Services/Hotel/Concierge Role/Information Desk.

  • Experience in fast-paced Medical environment. Hospitality-focused role, OR a Bachelor’s degree in related area plus two (2) years of related experience/training in Guest Services/Hotel/Concierge Role/Information Desk.

  • Working knowledge of Patient Relations concepts to perform essential functions efficiently and effectively.

PREFERRED QUALIFICATIONS
  • Bachelor’s degree in related area and / or equivalent experience / training.
  • Strong communication skills needed to interact professionally and effectively in the work environment.
  • Experience working in a healthcare environment.
  • Knowledge of Medical Terminology.
  • Ability to use discretion and maintain all confidentiality.
  • Experience with direct patient interaction.
  • Familiarity with UC San Diego Health and working knowledge of clinical, professional, and ancillary departments.
  • Bilingual: English/Spanish
SPECIAL CONDITIONS
  • Must be able to work various hours and locations based on business needs.
  • Employment is subject to a criminal background check and pre-employment physical.

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