Team Lily Perinatal Navigator

University of California, San Francisco
Zuckerberg San Francisco General (ZSFG)

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Employment Type
Full Time
Institution Type
Four-Year Institution
Job Code and Payroll Title
Job Summary
The Team Lily Perinatal Navigator involves providing non- clinical support, guidance and assistance for patients and families affected by substance use, unstable housing and homelessness and significant mental illness as they navigate complex healthcare environments. Primary goals are to increase this high-risk patient populations’ engagement with the healthcare system, satisfaction, and prevention of far too frequent outcomes such as falling out of care, traumatic experiences with the healthcare system, and missed opportunities for prevention and treatment, specifically as families move from prenatal to birth to postpartum. Acts as a communication liaison to understand the patient's non-clinical individual needs, desires, and concerns, and relays this information to the clinical team to facilitate patient-centered care. Navigates the patient and family to a broad range of clinical and non-clinical services, amenities, and information to (1) promote attention to patients’ stated needs and care engagement, (2) support engagement in substance use treatment, (3) improve pregnancy and postpartum outcomes, and (4) increase satisfaction with the patient care experience.

The Team Lily Perinatal Navigator serves as a non-clinical resource and liaison for pregnant patients and families with young children affected by substance use, housing instability, and / or mental illness. Assists with navigating all aspects of the healthcare system, with focus on increasing communication from prenatal to postpartum services to enhance patient safety and in turn helping to prevent poor outcomes ranging from relapse and overdose, to congenital infections, to maternal and neonatal morbidity and mortality. Uses knowledge of the clinical team to resolve issues and identify ways to increase patient satisfaction and engagement. Collaborates with department managers to meet patient expectations, achieve quality outcomes and build a patient focused culture.

The Team Lily Perinatal Navigator is a critical role in support of the clinical and logistical needs of patients during pregnancy to enhance coordination of services and patient safety and as they transition from prenatal to birth center to postpartum / pediatric care. In caring for marginalized families during this important time in their lives, particularly those affected by substance use and homelessness, we employ a multidisciplinary team- based care model. This position follows national trends in case quality improvement for hospitalized patients, focusing resources and support on collaborative planning and communication between patient, inpatient, and outpatient medical teams and community-based organizations. The Perinatal Navigator will be an integral part of Team Lily, attending weekly rounds and working closely with physicians, nurses, pharmacists, social workers, and other outreach workers. Specific tasks include outreach efforts and care coordination for the most at-risk pregnant individuals, including outreach to individuals who are currently unsheltered; meeting with patients during hospitalization; acting as a patient-focused liaison between the inpatient service, ambulatory care (primary and specialty care) and community-based organizations; and making post-discharge phone calls to patients.

Note: This is a one-year contract position, anticipated to end one year from date of hire.
Req Number
Job Title
Team Lily Perinatal Navigator
Employee Class
Appointment End Date
Shift Length
8 Hours
Additional Shift Details
Monday-Friday, 8:30am-5:00pm
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Job Category
Allied Health, Support Services
Required Qualifications
  • Bachelor's degree in related area and / or equivalent experience / training.
  • Three (3) or more years of experience in a health or social service field or related work experience.  
  • Strong skills to comprehend and assess patient's needs and care preferences and to quickly locate appropriate resources for assistance, and advocate for patients.
  • Strong interpersonal and customer service skills. Ability to communicate, ask for help, and resolve issues effectively with a diverse population of patients, staff and physicians. Ability to be diplomatic and highly organized. Ability to remain calm under pressure and apply sound judgment.
  • Excellent analytical, interpersonal, and problem-solving skills. Ability to develop solutions and recommend changes and follow through with implementation.
  • Excellent written and verbal communication skills.
  • Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area.
  • Strong knowledge of Patient Rights & Responsibilities, Basic understanding of HIPAA guidelines and procedures.   
  • Excellent demonstrated record of attendance and punctuality.
  • Ability to create effective rapport with a diverse group of patients, particularly those who use substances, are unstably housed or homeless, who have significant mental illness, or who have experienced incarceration, and care providers.
  • Ability to show kindness with patients and also have professional boundaries, maintaining a professional relationship with patients that promotes person-centered care.

Preferred Qualifications
  • Valid California Driver’s License.
  • Basic mathematical skills.
  • Be familiar with anti-racism, harm reduction, trauma informed models of care, as well as principles of reproductive justice.
  • In-depth knowledge of the organization and how to get issues resolved.

Position Type
Full Time
Department Name
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Department Description
The Department of Obstetrics, Gynecology, & Reproductive Sciences (ObGyn & RS) is a major academic Department in the School of Medicine (SOM) committed to providing quality health care services; educating health care providers and investigators; and conducting research to advance knowledge in our field. The Department is nationally recognized for research and training in women’s health care specialties. This position is based at the Department’s Zuckerberg San Francisco General Hospital (ZSFG) Division where the Department has a large teaching, research, and clinical site. Our mission in the ZSFG division is to promote justice, quality, and equity in women's health care. We seek to eliminate barriers to good health for women in San Francisco and around the world. We are committed to integrity, collaboration, innovation, cultivation, and justice, and that means building and supporting a diverse and inclusive workplace. The ZSFG Division of OBGYN&RS is home to over 40 faculty, 10 non-faculty academics, and 120 staff as well as fellows, residents, and other trainees and has a budget of over $70M annually.

Team Lily is a Zuckerberg San Francisco General Hospital-based multidisciplinary care team providing person-centered, trauma-informed, wrap-around services to pregnant and postpartum people. We support pregnant people experiencing significant barriers to accessing clinic-based prenatal care, primarily those experiencing homelessness, substance use disorders, incarceration, intimate partner violence, and/or mental illness. We strive for a pregnancy, birth or abortion, and postpartum experience that is filled with dignity, that is grounded in autonomy, and that uplifts individual or parenting goals. We are committed to dismantling structural racism and challenging the stigma and discrimination that drive Team Lily clients’ barriers to care, health, and well-being.                                                                                    
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at

Join us to find a rewarding career contributing to improving healthcare worldwide.
Zuckerberg San Francisco General (ZSFG)

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