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Arts/FDM IT Manager

Employer
University of California, Santa Cruz
Location
Santa Cruz

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Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Title: Arts/FDM IT Manager
Location: Santa Cruz
Job ID: 31560
JOB POSTING

NOTIFICATIONS

UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.

Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.

INITIAL REVIEW DATE (IRD)

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

The IRD for this job is: 03-09-2022

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The Arts Division encompasses all UCSC arts programs, including Art; Digital Arts and New Media (DANM); Film and Digital Media (FDM); History of Art and Visual Culture; Music; and Performance, Play and Design. Pertinent to this position, the division offers long-established programs in film and digital media (in the Film and Digital Media Department), animation (Art Department, FDM) and digital arts/new media (DANM), as well as a rapidly growing programs in Performance, Play and Design.

Arts IT, a team within ITS, provides services to the Arts Division in support of instruction, research and administrative functions. Arts IT offers local and specialized solutions for the Division of the Arts when global campus services don't address specific Division needs.

Information Technology Services (ITS) is the campus innovation nexus that supports and amplifies the value of research, teaching, learning, and digital experiences at UC Santa Cruz. We are a group of diverse, enthusiastic people who produce extraordinary results that foster a campus climate where employees feel a sense of belonging.

Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, ambitious, kind, and deeply committed to inclusive excellence.

We aspire to operate in an Agile and Lean fashion. Our goal is to continually improve our service quality, experience, and value to our constituents. We care deeply about creating a diverse, high performing organization through recruiting while developing highly talented, well-rounded, staff. We invest in career paths and career development, devoting a significant amount of resources to skill and professional development for our staff. ITS promotes two areas for skill growth:

1. Developing generalizing specialists by focusing on technical depth and breadth

2. Growing service and product expertise

More information can be found at https://its.ucsc.edu

JOB SUMMARY

Provides general and discipline-specific IT services and support, and digital media support, to Arts Division departments, primarily, but not limited to Film and Digital Media (FDM), in support of instruction and research.

Tasks include managing hardware and software inventory and refresh cycles; acting as lead in managing IT aspects of complex instructional spaces in multiple locations; and managing equipment and software budget, in coordination with department management. Working with the Lead Digital Media Specialist as lead, provides film and digital media support for faculty, staff and visitors, and students.

Additional key tasks include managing existing and optionally creating new administrative systems; and performing system administration and maintenance functions for multiple servers with file, application, web, database and other functions.

This ITS position is embedded within the local Arts Division IT unit, and primarily within the Film and Digital Media Department. The person in this role primarily provides direct support to Film and Digital Media and other Arts faculty, staff and students related to instruction and research, and requires knowledge of teaching technologies adopted by UC Santa Cruz, commonly used by universities, as well as emerging tools.

APPOINTMENT INFORMATION

Salary Information: Salary Range: $73,700 - $81,000/year. Salary commensurate with skills, qualifications and experience.

No. of Positions: 1

Benefits Level Eligibility: Full benefits

Schedule Information:

  • Full-time, Fixed
  • Percentage of Time: 100%, 40 Hours per Week
  • Days of the Week: Mon-Fri
  • Shift Includes: Day, Evenings, Weekend

Employee Classification: This is a Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 007309 (INFO SYS ANL 3)

Travel: Never or Rarely

JOB DUTIES

30% - Manage IT resources

  • Acts as lead in managing IT aspects of complex instructional spaces, equipping and configuring labs, classrooms, editing suites, legacy film ingestion/digitization systems, and other technical spaces and services to meet curricular needs, and in accordance with current best practices.
  • Manages hardware and software refresh cycles, from researching and ordering to disposal. Manages hardware inventory. Maintains software inventory and manages software license compliance. Maintains mobile device management (MDM) systems.
  • Installs, tests and verifies discipline-specific applications, operating systems, related software, and updates.
  • Together with the Lead Digital Media Specialist, researches and recommends tools for in-person, remote and hybrid instruction and production. Consults with and advises the department and division on products, directions, choices and purchases.
  • Maintains network and security configurations. Collaborates with Operations staff to maintain physical security systems.
  • Consults with and advises other campus units on IT aspects of local capital and infrastructure projects.

20% - Film and digital media instructional support

  • In an environment of continually evolving technology and software, and working with the Lead Digital Media Specialist as lead, provides film and digital media support for faculty, staff and visitors, and students as appropriate.
  • Evaluates requests for software, third-party and cloud services, and infrastructure from faculty and others, and performs tests as appropriate. Manages installation, authentication, storage and administration as needed. Monitors compliance with FERPA and UCSC IT security standards.
  • Maintains advanced knowledge of the software and hardware used in film and digital media production. Maintains knowledge of animation; immersive reality technologies such as virtual and augmented reality; and other digital media technologies.
  • Trains and supports users in applications, equipment and facilities. May present workshops on various technical aspects of film and digital media production and department systems.
  • Provides support as needed on campus learning management system, media management system, and other campus systems for instruction.
  • May assist in preparing video and digital media materials for student and faculty screenings and exhibitions.
  • Works with Lead Digital Media Specialist to maintain facility/subject area web presence.

15% - Manage administrative systems

  • Manages administrative systems used in the FDM department. May also manage administrative systems for other Arts Division units. In FDM, systems include room reservation and access management, equipment inventory and checkout, the production concentration application system, and others.
  • As new needs arise, performs departmental workflow analysis and formulates logic for new systems. Investigates and evaluates third-party providers, platforms and hosting. May perform advanced coding, testing/debugging to create new systems. Implements related business processes. Imports data from other systems as needed. Develops conversion and system implementation plans.
  • Trains and supports users in complex applications and prepares documentation.
  • Evaluates need for and resource use of administrative systems. Transitions systems to third party providers, central campus systems, cloud platforms, or maintains in place, as appropriate.

15% - System and web administration

  • Performs system administration and maintenance functions for multiple servers with file, application, web, database and other functions.
  • Maintains back-end of administrative websites. Upgrades or transitions as appropriate. May assist with faculty websites.
  • Maintains security configurations. Maintains directory services and coordinates directory services with providers from other units.
  • Coordinates with ITS colleagues on central projects, e.g. storage, firewall, backups, etc.
  • Monitors services for potential violations of privacy and copyright policies.
  • Analyzes and implements network projects as needed.
  • May write and execute complex scripts and may write software in support of systems management, log analysis and other system administration duties.

5% - Budget

  • Manages equipment and software budget, in coordination with department management.
  • Actively maintains awareness of funding environment, seeking sources of funding and preparing grant applications for funding as opportunities arise.

5% - General IT services

  • Provides a variety of IT services which may include desktop support, facilitating hardware repair, classroom and conference room support, and other duties as technologies emerge or are adopted by the division or department.
  • Troubleshoots the most complex issues.

5% - Professional Development

  • In addition to maintaining expertise as outlined in "Film and digital media instructional support" above, engages in continual self-improvement through the community of practice, as well as more structured professional development opportunities.

5% - Communities of Practice

  • Works with ITS, the Arts Division, Academic Computing local IT specialists, Digital Media Group and others as appropriate, as part of a community focused on the common goal of supporting the instructional & research missions of the campus, especially in the area of digital media.
  • Recruits, trains and supervises student employees as opportunities and funding permit.

ITS Security Statement

Information Technology positions are responsible for the security of UC Institutional Information and IT Resources. The incumbent is required to follow all applicable information security policies, procedures, and standards to maintain minimum standards of information security for data, systems and applications. Supervisors are responsible for making sure their staff have appropriate security skills and qualifications, and complete all appropriate and required security training.

REQUIRED QUALIFICATIONS

  • Bachelor's degree in related area and / or equivalent experience / training.
  • Ability to manage equipment, software and IT aspects of technical spaces for a large department. Ability to manage hardware and software refresh cycles, from researching and ordering to disposal. Ability to manage hardware inventory, software inventory and software license compliance. Familiarity with mobile device management (MDM) systems.
  • Extensive and detailed familiarity with the Macintosh operating system, and interaction with common applications, including in a lab setting.
  • Knowledge of the applications and equipment used in the creation and output of film and digital media projects.
  • Knowledge of the principles and concepts of film and digital media production and distribution.
  • Ability to evaluate, develop, code, maintain and transition complex administrative systems. Knowledge of business and process analysis functions. Knowledge of the design, development and application of technology and systems to meet business needs. Understanding of project management and service management principles.
  • Ability to manage systems and services for a large department. Ability to acquire, install, modify, maintain, update and support operating systems, applications, web services, databases, utilities and related tools. Ability to perform system networking tasks, and interoperability assessments and implementations. Understanding of system monitoring and actions that can be taken to improve or correct performance. Knowledge of computer security best practices and policies.
  • Broad knowledge of various areas of IT. Demonstrated ability to install software and troubleshoot and repair complex problems with computing devices, peripherals and software.
  • Interpersonal skills sufficient to work effectively with a diverse group of faculty, staff and students of varying social, cultural, economic and educational backgrounds and skill levels, as well as with technical personnel at various levels in the organization.
  • Excellent written and verbal communication skills. Ability to elicit and communicate technical and non-technical information in a clear and concise manner. Ability to write technical documentation in a clear and concise manner.
  • Ability to work independently and as part of a team. Ability to work cooperatively with local IT staff in other academic divisions and ITS units on shared service delivery, service incubation, optimization, stabilization as campus standard. Demonstrated problem-solving skills. Ability to learn effectively and meet deadlines.

PREFERRED QUALIFICATIONS

  • Ability to code in PHP, Filemaker, Python or other languages.
  • Demonstrated budgetary management skills.
  • Ability to create training programs, including workshop development and delivery.
  • Knowledge of the applications, equipment and materials used in animation; immersive reality technologies such as virtual and augmented reality; and other digital media technologies.
  • Extensive familiarity with the Windows and Unix/Linux operating systems.
  • Familiarity with web development and working in a CMS (preferably Wordpress, Cascade, Drupal, and/or Omeka)
  • Familiarity with accessible technologies, particularly when used in instructional contexts.
  • Familiarity with higher education processes and procedures. Experience with Lear sning Management Systems (LMS) and Media Management Systems, or other experience using complex enterprise applications for education. Knowledge of intellectual property (IP) restrictions, application of FERPA, copyright and Fair Use.
  • Agile.
  • Lean /Six Sigma.

SPECIAL CONDITIONS OF EMPLOYMENT

  • Selected candidate will be required to pass a pre-employment criminal history background check.
  • Ability to work long periods of time at a computer with or without accommodation.
  • Incumbent may be required to work nights, weekends and/or holidays.
  • Ability to complete various compliance and job-related training as directed.
  • The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.
  • Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

HOW TO APPLY

Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.


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