Skip to main content

Financial Aid Counselor

University of Redlands

View more

Administrative Jobs
Institutional & Business Affairs, Financial Aid
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Financial Aid Counselor

POSITION CODE: 5220 DEPARTMENT: Student Financial Services APPOINTMENT: 12 months/40 hours, Monday - Friday 8am-5pm STARTING HOURLY RATE: $17.64 INTRODUCTORY PERIOD: Six (6) Months AVAILABLE: Immediately POSTING DATE: February 15, 2022 APPLICATION DEADLINE: Open until filled

DESCRIPTION: Under general supervision, provides counseling on all aspects of financial aid awarding and billing to students within assigned caseload. Responsible for maintaining the students' financial aid records in compliance with Federal, State, and Institutional policy. Resolves complex billing and financial aid issues and takes proactive steps to counsel students about their payment options.

Duties and responsibilities include, but are not limited to:
  • Delivers accurate and courteous service to current and prospective students in person, on the phone, and via email regarding financial aid and student account information; provides phone coverage for all calls received on personal extension and the general SFS phone line.
  • Provides counseling on special circumstance appeals and coordinates collection of appropriate supporting documentation for assigned cohort.
  • Certifies Parent PLUS, Grad PLUS, and alternative loans for assigned cohort of students.
  • Processes all outside scholarships for assigned cohort, including tracking of anticipated scholarships and coordination of scholarship payments with accounts receivable.
  • Reviews verification and missing information documents for assigned cohort of students for accuracy, conflicting information, and works with students and parents to resolve conflicting information, making adjustments to data elements in Ellucian Colleague or CPS in compliance with Federal regulations as needed.
  • Performs verification process on selected students for assigned cohort, including analysis and data-entry of required data elements into Ellucian Colleague or CPS in compliance with Federal regulations.
  • Manages the collection process of past due accounts and delinquent balances through direct contact with students by letter, phone, and email; coordinates the submission of delinquent student accounts to external collection partners (attorney or collection agency).
  • Applies and reconciles manual account adjustments for assigned cohort.
  • Works with internal and external partners to invoice and reconcile payments for all third-party billing for assigned cohort.
  • Performs other duties and special projects as assigned or directed
  • Manages online file submission site and routes documents to appropriate team member
  • Processes Pell Grant, TEACH Grant, and Cal Grant payment for all populations, verifying eligibility at time of payment; maintains Cal Grant roster
  • Processes Federal Direct and Redlands Loan documents in Ellucian Colleague
  • Serves as the team lead for verification, providing support and guidance to team members in these areas as needed; acts as the spokesperson on behalf of SFS Coordinator team for policy and procedure updates and changes in these areas.

MINIMUM QUALIFICATIONS: Position requires a high school diploma or equivalent with one (1) year of additional coursework in related fields; and a minimum of three (3) years of related experience in a similar position or an equivalent combination thereof. Must possess proficiency with numbers; possess exceptional communication skills, both verbal and written, along with a high level of independent judgment and strong customer service skills. Ability to interact effectively and cooperatively with co-workers, supervision, students and outside service representatives; interpret and apply a variety of rules, regulations and procedures; exercise initiative in organizing and completing assignments independently and in seeking new ways to improve processes. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff.

TO APPLY: A resume/CV and cover letter are required. In compliance with The Americans with Disabilities Act, if selected for the interview process and accommodations are needed please call (909) 748-8040.

INFORMATION REGARDING COVID-19: New employees are required to submit proof of having received the full course dose of an approved COVID-19 vaccine including a booster or submit an exemption request for medical or religious reasons within sixty (60) days from your date of hire.

To apply, visit

Copyright ©2022 Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency jeid-05668e976484c343a593806a700f5ddf



University of Redlands garden sign


The University of Redlands is a private, independent liberal arts university centrally located in the heart of southern California. Situated in the area east of Los Angeles known as the Inland Empire, the beautiful Redlands campus is within easy traveling distance of snow skiing, hiking and climbing to the north, some of the world’s best beaches to the south, Palm Springs and Joshua Tree to the east, and the urban culture of Los Angeles to the west.

Ranked 12th among regional universities in the West by U.S. News & World Report, Redlands offers 50 undergraduate programs as well as graduate programs in business, communicative disorders, education, geographic information systems and music.  

The University of Redlands serves approximately 5,000 students in its primarily undergraduate residential College of Arts and Sciences, as well as its School of Education and School of Business, which offer graduate programs at eight locations across southern California in addition to the main campus. The School of Continuing Studies offers non-degree program credentials and course opportunities.

Redlands blends liberal arts and professional programs, applied and theoretical study, traditional majors and self-designed contracts for graduation. For a select group of highly motivated, self-driven students, the progressive Johnston Center for Integrative Studies allows such inclined undergraduates to negotiate their own course of study with a faculty/peer committee, receiving narrative evaluations rather than letter grades.

The Master of Science in Geographic Information Systems program is an intensive, one-year residential program that draws international acclaim, in part due to the close collaboration with Redlands-based Esri, the world’s leading GIS company.

Recognized for having one of the highest study abroad participation rates among our peers, Redlands students travel the world, choosing from more than 100 programs. Redlands’ Community Service Learning program receives national acclaim each year as our students complete over 120,000 hours of public service annually around the world.

Learn more about the University of Redlands.

Company info
1200 E. Colton Avenue
P.O. Box 3080
ATTN: Human Resources

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert