Program Coordinator, DEI

Employer
Santa Clara University
Location
Santa Clara, CA

View more

Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Position Title:Program Coordinator, DEI

Position Type:Fixed Term (Fixed Term)

Salary Range:

$24.16 per hr - $27.78 per hr; commensurate with experience

Pay Frequency:Hourly

A. POSITION PURPOSE
The primary purpose of this position is to provide management support for Silicon Valley Executive Center DEI-related programming. Specifically, this person is the front-line manager responsible for the execution of all DEI programs. The position is full time and will report to the Director for DEI Initiatives.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Management of DEI-related programs
a. Develop and manage program logistics to ensure participant satisfaction
● Reserve and manage program facilities and online meeting spaces
● Create/ coordinate program-related materials
● Assist in contract coordination
● Manage program fee payments and assist with receivables
b. Manage participant experience end-to-end
● Coordinate communications with program participants and potential future participants
● Act as point person to support program participants
● Act as point person for all interested potential future program participants
c. Manage financials within program budgets
d. Coordinate and support program stakeholders; including but not limited to clients, program faculty, and speakers/panelists
● Coordinate meetings
● Schedule program modules
● Support the creation of program-related materials
2. Liaison with customers and internal and external vendors
3. Assist with marketing requirements
a. Manage website updates
b. Ensure quality of marketing and all other external-facing materials
c. Assist with creating copy and giving feedback for marketing assets
4. Manage program databases and information
a. Facilitate assessment and reporting of program success metrics
b. Provide feedback to faculty and staff
c. Incorporate program changes to improve quality and services
5. Manage student workers
a. Manage student tasks and program duties
b. Train and assess student performance
6. Other duties as assigned
a. Create, document and maintain processes and procedures that support high standards for SVEC programming initiatives and communications efforts
b. Actively participate as part of EDC team in the planning and decision-making associated with the development and implementation of EDC custom program services and offerings
c. Assume responsibility for all other duties and projects as assigned

C. PROVIDES WORK DIRECTION
Provides direction to two student workers.

D. GENERAL GUIDELINES
1. Recommends initiatives and implements changes to improve quality and services.
2. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.
3. Maintains contact with customers and solicits feedback for improved services.
4. Maximizes productivity through use of appropriate tools; planned training and performance initiatives.
5. Researches and develops resources that create timely and efficient workflow.
6. Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions.
7. Prepares and submits reports as requested and required.
8. Develops and implements guidelines to support the functions of the unit.

E. QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred. This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

1. Knowledge
a. Appropriate level of understanding of the importance of building strong internal and external relationships
b. Strong customer service orientation
c. Strong communication skills (spelling, grammar, oral and written communication)
d. Professional and service oriented in approach to all contingencies
e. Commitment to DEI and working knowledge of best practices preferred
2. Skills
a. Identifying and addressing problems and risks
b. Program documentation
c. Stakeholder communications, negotiations, and problem-solving
d. Aligning deliverables with program outcomes
e. Strong technical skills including Microsoft Access, Microsoft Word, Microsoft Excel, email, and knowledge of social media
f. Organized and flexible with ability to set priorities
3. Abilities
a. Ability to work with confidential information
b. Ability to handle extremely detailed information
c. Ability to multi­task in a fast-­paced environment
4. Education
a. Bachelor’s degree required.
5. Years of Experience
One to three years of program management

F. PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

1. Considerable time is spent at a desk using a computer terminal.
2. May be required to travel to other buildings on the campus.
3. May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
4. May be required to occasionally travel to outside customers, venders or suppliers.

G. WORK ENVIRONMENT
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

1. Typical office environment and may be required to work from home up to 100% of time
2. Heavy task and project oriented-work
3. May experience frequent interruptions during work hours

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Jenna Elliott, Interim Director of Equal Opportunity and Title IX, 408-551-3043, jrelliot@scu.edu , www.scu.edu/title-ix. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu.

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Organization

Santa Clara University is a comprehensive Jesuit, Catholic university located in California’s Silicon Valley, offering its 8,800 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus master’s, Ph.D., and law degrees.

Santa Clara University requires all employees to be fully vaccinated against COVID-19. This mandate allows for limited exemptions.

Santa Clara University does not sponsor work visas for staff positions. If hired, individuals must independently provide proof of their eligibility to work in the United States.

Santa Clara University offers a comprehensive benefits package for benefit eligible employees with programs and resources designed to promote and sustain personal health care, well-being, and the financial objectives of our employees and families. Visit our benefits page for more information.

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