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Business Analyst, Student Financial Services -- Administrative Analyst/Specialist - Exempt II

Employer
California State University, East Bay
Location
East Bay

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Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Job no: 510714
Work type: Staff
Location: East Bay
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time

Salary and Benefits

The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,693.00/month to $6,591.00/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit https://www.csueastbay.edu/hr/benefits/index.html

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Student Financial Services – Campus Solution Business Analyst

The SFS Business Analyst is responsible for functional support, production, ongoing development, upgrades and enhancements to the Student Financials Component of CSU East Bay’s PeopleSoft Campus Solution System. Works closely with end-users and internal customers to ensure the integrity of the application and data stored in the system. Participates as a member of the Student Financials functional team during any SF Campus Solution upgrade and or implementation (fit/gap application design session). Partners with the Systems and Technology group to coordinate system improvements and upgrades, system testing. Conversions and implementations; works with CMS document trainers to design and deliver end-user training. Responsible for gathering functional systems, reporting and security requirements for the Student Financials application (PeopleSoft and any related third-party products), including internal and external customers. Supports the PeopleSoft set-up of Student Financials and provides ongoing maintenance of the PeopleSoft base tables related to Student Financials.

Responsibilities

Student Financial Services – Business Analyst

  • Reporting and query writing support to campus community
  • Data integration, reporting and analysis at the enterprise level
  • Collaboration on projects, break-fixes, upgrades, and testing and with other departments and project teams on an as-needed basis
  • Serve as an internal consultant to functional users in matters related to systems capabilities and extraction and manipulation of data for decision-making
  • Provide maintenance and technical/functional support for PeopleSoft-Campus Solutions
  • Perform data analysis, business process captures and design activities in collaboration with functional users
  • Coordinate the activities and business processes of the functional units across careers such that system conflicts are prevented, and data integrity is maintained
  • Develop test scripts and collaborate with functional users on testing of new functionality and upgrades
  • Develop and recommend policies and procedures designed to increase end user accuracy, efficiency, and effectiveness of systems to functional users and managers
  • Assist in identifying and analyzing Campus Solutions system-related problems, and devising solutions
  • Perform daily systems operations related to PeopleSoft-Campus Solutions, including but not limited: data file feeds, user security, and other PeopleSoft administrator activities
  • Keep immediate team lead, product owner and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways for dealing with such problems
  • Collaborate with campus functional business analysts and PeopleSoft Security Administrators to coordinate PeopleSoft security and access needs for users in their assigned PeopleSoft module
  • Work closely with functional users and the Common Management Systems (CMS) team in solving systems-related problems and in coordinating systems support for enterprise resource planning
  • Collaborate with CMS team members on future Oracle and CMS upgrades and bundles

Data Reporting, Analysis, Security

  • Respond to customer requests for ad-hoc and standard reporting, including developing custom reports and queries as needed
  • Respond to customer requests for security requests, including developing new PeopleSoft roles or permission lists as needed
  • Collaborate with functional business analysts to ensure data integrity, quality, and consistency within the Campus Solutions system
  • Coordinate system wide reporting via the Enrollment Reporting System with all relevant departments
  • Coordinate system wide Oracle and/or CMS releases, upgrades, and bundles with all relevant departments
  • Respond to CMS Service Now tickets and East Bay Service tickets

Special Projects as assigned

Required Qualifications

  • Ability to develop strong relationships with students and other constituents in a warm and professional manner
  • Creativity, resourcefulness, initiative, discernment, and a high degree of motivation is required
  • Knowledge of, computer system capabilities, business processes, and work flow
  • Experience with enterprise applications and understanding of database driven applications
  • Strong understanding of the software development life cycle
  • Knowledge of principles and techniques used in conducting management studies and in systems analysis
  • Current knowledge of rapidly changing computer technology
  • Skill in conducting interviews and facilitating group meetings
  • Skill in developing and conducting training programs
  • Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs
  • Strong listening, negotiation and conflict resolution skills
  • Ability to design and document complex business systems
  • Proven problem solving and analytical thinking and ability to approach problems logically and systematically
  • Excellent written, verbal, and interpersonal communication skills
  • Ability to develop thorough understanding of assigned PeopleSoft module
  • Relevant Student Information Systems experience using PeopleSoft, or a similar system
  • Knowledge of IT systems in general and experience troubleshooting basic client and network issues as they relate to PeopleSoft access for proper escalation to other support teams
  • Familiar with incident management systems and ability to capture detailed information for purpose of reproducing problems for problem resolution
  • Skill in system analysis, business analysis, and/or requirements development
  • Skill in analyzing and solving complex problems

Minimum Qualifications

Requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

Preferred Skills and Knowledge

  • Bachelor's degree preferably in Computer Science, Business Administration, or a related technical field, or equivalent technical training and three years of relevant experience, or combination of education and relevant experience
  • Experience with configuring, supporting, or developing PeopleSoft applications with a desired emphasis in Campus Solutions Financial Aid module
  • Proficient with the use of Microsoft (MS) Office products: Word, Excel, Outlook, Visio, and Power Point
  • Proficient with report development tools such as SQL, PS Query, XML Publisher, or other similar tools
  • SQL experience in an Oracle Server environment preferred
  • Experience working with PeopleSoft reporting tools such as PS Query and XML Publisher
  • Experience using People Tools to understand PeopleSoft screen behavior and data models
  • Experience with configuring, supporting, or developing PeopleSoft applications
  • Experience in project management

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at http://www.csueastbay.edu/smokeandtobaccofree/

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at: http://www.csueastbay.edu/upd/safety-and-security-reports.html

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

CSU Vaccination Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to [email protected].

Advertised: February 14, 2022 (9:00 AM) Pacific Standard Time
Applications close: Open until filled

Organization

California State University, East Bay is known for award winning programs, expert instruction, small classes, a highly personalized learning environment—and a choice of more than 100 career-focused fields of study. With two scenic campuses—one in the Hayward Hills overlooking San Francisco Bay and the other in the Concord foothills of Mt. Diablo—plus a professional center in dynamic downtown Oakland, Cal State East Bay is where all your possibilities come into view.

Cal State East Bay offers a beautiful and inspiring setting for career exploration. With three spacious campuses nestled in the East Bay—one in the Hayward hills with spectacular views of the San Francisco Bay, one in cosmopolitan downtown Oakland, and the other in the scenic Concord foothills of Mt. Diablo—you are in the heart of the cultural, technological, and educational center of California.

As a faculty, staff or administrator, you will enjoy challenging and meaningful career opportunities in a wide range of disciplines along with competitive compensation, excellent benefits, and potential for advancement. You will also be a part of an award-winning institution. Cal State East Bay has received praise from two of the country’s most respected evaluators of universities and colleges. In 2008, CSUEB was recognized as a “top-tier” institution among master's-granting universities in the West by U.S. News & World Report's annual “America's Best Colleges” guide. And, the Princeton Review selected Cal State East Bay as a “Best in the West” college for the fifth consecutive year. You can be sure that as a member of one of the nation’s most diverse universities, you will benefit from the vibrant academic and cultural community whose ideas are shaping the 21st century.

Distinguished Faculty

You can make your own contribution to our award-winning University by joining other distinguished scholars and researchers. Cal State East Bay has garnered national acclaim for the excellence of its faculty. Our location in the midst of the vibrant San Francisco Bay Area enables us to attract committed faculty members who are not only recognized experts in their fields, but are often world-renowned in their disciplines, including the fields of business, technology, public service, the arts, and education. You can view all of our tenure-track, full-time, part-time and temporary faculty openings, which are updated daily.

Dedicated Staff and Administrators

Our staff and administrators are passionate about providing a rich and rewarding learning experience for all the students at Cal State East Bay. If you are interested in joining our dedicated team of professionals, browse our current staff and administrative job postings.

Commitment to Diversity and Equal Opportunity

Cal State East Bay is an Equal Opportunity Employer. As one of California’s most multicultural universities, faculty, staff, and administrators at CSUEB are fully committed to creating an environment where a diverse population can thrive in an atmosphere of tolerance, mutual respect and civility without regard to race, color, religion, national origin, gender, sexual orientation, veteran status, or any other personal characteristics or beliefs. To learn more about our commitment to diversity and Equal Opportunity, visit our Diversity and Equal Opportunity Web site.

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