OPS Client Services Assistant (2)

University of South Florida
Tampa, FL

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Employment Type
Full Time
Institution Type
Four-Year Institution
Job Title: OPS Client Services Assistant (2)
Location: Tampa, FL
Regular/Temporary: Temporary
Full/Part Time:
Job ID: 29969
Posting Details

Department: Student Health Services/ 0-0430-000

College/Division: Student Success

Salary Plan: Temporary

Hiring Salary: $15.00 per hour


The primary purpose of this position is for Student Health Services (SHS) Patient Services Office (PSO) Call Center, which includes monitoring and reviewing direct scheduling via the online patient portal and assisting staff with questions throughout the day. In general, Client Services Assistants in the PSO, which consists of Front Desk and Call Center, accurately capture confidential patient information into the medical operating system while adhering to HIPAA guidelines. They greet and assist callers, visitors, and patients, schedule clinical appointments, telemedicine appointments, check in/ out of all students/patients, post charges, collect payments, verify student eligibility to access SHS, scan insurance, and ID cards. Punctuality, reliability, attention to detail and a strong focus on customer service is pivotal to this role.


This position requires a high school diploma or equivalent, with two years of experience in an office or administrative support position. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Testing may be required to assess competency on word processing software.


General office or administrative support experience includes 2 years of experience in a clinical or Call Center setting. Familiarity with Student Health Services policies and procedures. Six months of experience working with Microsoft Outlook email and calendar.


Responsible for patient registration, scheduling, check-in/out, and posting self-pay medical charges and payments while ensuring that confidential patient information (demographics and insurance data) is accurately entered or updated into PCIS (medical operating system) while adhering to HIPPA guidelines in either the Patients Services Team Call Center or at the Front Desk. Duties include processing phone, walk-in, and online appointments, Allscripts Tasking, and Instant Messaging; verify student eligibility to access SHS in OASIS and scanning insurance and ID cards using TW Scan software. Perform other clerical and administrative duties in support of the clinic and Patient Services Team operations at Student Health Services.

USF Tampa

Information for Applicants

This position is subject to a Level 1 criminal background check.

Job Opening Number: 29969

Posting Date: 03/17/2022

Posting End Date: Open until filled

How To Apply

Click on the Apply Now button. When applying to an opening you will have the opportunity to upload a cover letter and resume.

Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above. YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.

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Equal Employment Opportunity

USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.

The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.

Work Location

Campus map and location overview: USF - Tampa Campus

About USF

The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.

Working at USF

With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees. We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.

To learn more about working at USF please visit: Work Here. Learn Here. Grow Here.

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