OPS Client Services Assistant (2) Location:
Tampa, FL Regular/Temporary:
Temporary Full/Part Time: Job ID:
Department: Student Health Services/ 0-0430-000
College/Division: Student Success
Salary Plan: Temporary
Hiring Salary: $15.00 per hour
The primary purpose of this position is for Student Health Services (SHS) Patient Services Office (PSO) Call Center, which includes monitoring and reviewing direct scheduling via the online patient portal and assisting staff with questions throughout the day. In general, Client Services Assistants in the PSO, which consists of Front Desk and Call Center, accurately capture confidential patient information into the medical operating system while adhering to HIPAA guidelines. They greet and assist callers, visitors, and patients, schedule clinical appointments, telemedicine appointments, check in/ out of all students/patients, post charges, collect payments, verify student eligibility to access SHS, scan insurance, and ID cards. Punctuality, reliability, attention to detail and a strong focus on customer service is pivotal to this role.
This position requires a high school diploma or equivalent, with two years of experience in an office or administrative support position. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Testing may be required to assess competency on word processing software.
General office or administrative support experience includes 2 years of experience in a clinical or Call Center setting. Familiarity with Student Health Services policies and procedures. Six months of experience working with Microsoft Outlook email and calendar.
ADDITIONAL INFORMATION TO THE APPLICANTS
Responsible for patient registration, scheduling, check-in/out, and posting self-pay medical charges and payments while ensuring that confidential patient information (demographics and insurance data) is accurately entered or updated into PCIS (medical operating system) while adhering to HIPPA guidelines in either the Patients Services Team Call Center or at the Front Desk. Duties include processing phone, walk-in, and online appointments, Allscripts Tasking, and Instant Messaging; verify student eligibility to access SHS in OASIS and scanning insurance and ID cards using TW Scan software. Perform other clerical and administrative duties in support of the clinic and Patient Services Team operations at Student Health Services.
Information for Applicants
This position is subject to a Level 1 criminal background check.
Job Opening Number: 29969
Posting Date: 03/17/2022
Posting End Date: Open until filled
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