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Resident Director, Alpha Hall

Biola University
La Mirada, CA

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Employment Type
Full Time
Institution Type
Four-Year Institution
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Resident Director, Alpha Hall

Applicants must be female due to all female dorm. 

About Biola University
Biola University is a nationally ranked Christian university in the heart of Southern California. As a leader in academic quality and innovation, Biola is consistently ranked among the nation’s foremost Christian universities. 

Founded in 1908, Biola offers biblically centered education, intentional spiritual development and vocational preparation within a unique and diverse learning community where all faculty, staff and students are professing Christians. Biola’s eight schools offer more than 150 academic programs at the bachelor’s, master’s and doctoral levels, enrolling more than 6,000 students at the La Mirada campus, online and in distance programs throughout the world.

About Student Development
Student Development’s desire is for every student to leave Biola as a well-rounded person; intellectually, interpersonally, spiritually, and emotionally. Our department plays a role in most of the life residents live outside of the classroom. This includes through Residence Life, orientation services, chapels, ministries, student government & programming, community service, Commuter Life, Global Student Services, Student Care, Learning Assistance, Disability Services and more.

Commitment to Diversity & Inclusion
Biola University affirms its value for and commitment to a diverse and inclusive workforce. The division of Student Development is dedicated to being a diverse and inclusive department that will reflect the diversity of the Biola community and demonstrate intercultural proficiency. 

We encourage qualified applicants who are diverse in gender, culture, class, generation, nationality, ethnicity, race, and ability to apply.   

General Description
As part of Student Development, the Resident Director takes to heart Student Development’s vision of “Every Student: Empowered. Transformed. Thriving.” In the Residence Hall in particular, this plays out through both support of student leaders who seek to activate this mission, as well as through the work of the RD themselves. 

Required Qualifications
-Masters Degree in Student Development/Higher Education or related field
-Knowledge of and ability to engage with one’s own personal identity and how that informs engagement with concepts and topics surrounding diversity and inclusion
-Ability to engage with students through empathy, compassion and understanding
-Ability to respond to and manage crisis and/or conflict among residents and other students
-Demonstrates consistency and follow through
-Excellent interpersonal communication skills

Preferred Qualifications
-Two or more years working in a college and/or educational setting (could be part time work)
-Demonstrates self-awareness and flexibility
-Posture of humility and teachability
-Knowledge of leadership and/or student affairs theory and best practices
-Experience with teamwork & collaboration (ideally working on a team and/or leading a team)

Responsibilities & Details

Departmental & Divisional Engagement
Departmental Expectations
-Actively contribute to departmental meetings (usually weekly, can be more frequent).
-Meet regularly with supervisor for direction and support.
-Live out departmental values through the ways in which you engage team members, contribute to departmental needs, and support students.
-Contribute to department wide programming, including passive programming, curricular expectations, etc. 
-Participate in and actively contribute to departmental programs, including: department curriculum, RA selection, housing selection, and RA training.

Divisional Expectations
-Attend and participate in monthly divisional meetings.
-Participate fully in any division wide reading.
-Engage in division wide assessment initiatives through regular program assessment and participation in assessment workshops.
-Contribute to division wide/institution wide committees and initiatives as appropriate/able.

Residence Hall 
-Residential student outreach, engagement and support - invest in relationships with residential students through office hours, one on ones, small group programming, and building presence.
-Building management - be familiar with physical needs of students and building condition through detailed walk-throughs before start and end of term, as well as consistent walk-throughs throughout the semester; responsible to submit work orders for any maintenance/issues that arise, and will submit annual building update request.
-Residential Curriculum - develop in concert with department a building wide curriculum. As primary educator for the building, it is the RDs responsibility to develop educational and developmental programs and opportunities for engagement that align with residential student needs. 
-Equip students for community life - supportive programming for vulnerable and/or minoritized student populations, participate in orientation and transition to campus, support roommate relationship development through programming and mediation, etc.
-Social Media - manage hall instagram account through regular posting and sharing of information; many posts will be department wide and prepared in advance, and RAs can be included in the management of the account; manage hall channel in Biola App.
-Live on position - a unique and critical aspect of the RD role is the live on nature of the position; the RD lives in the  Residence Hall they manage, which means a unique integration of work and life. It is important for the RD to establish reasonable boundaries given the live-on nature of the role. In addition, the position requires some work outside of university business hours, and the RD will work with their supervisor to set reasonable work expectations. 

-Open & Close - work with Central Office staff to manage open and close of buildings at the start and end of each term, support vacate process at the start of each term.
-Roster Management & Room Change - keep accurate record of where students reside through The Housing Director by Adirondack (housing software); manage room change as needed due to roommate conflict and coordinate appropriately with central office staff.
-Housing Selection - support housing selection through communication, Q&A, ensuring RAs understand the process, and helping with any selection based events such as find a roommate mixers and info sessions.
-Process Literacy - have fluent knowledge of housing processes and system so that RDs are able to assist students as needed.
-Student Advocacy - work with various departments (including Student Care, Student Enrichment and Intercultural Development, Auxiliary Services, Global Student Programs & Development, Campus Safety, Student Success, and the Learning Center) to support students residential needs through advocating for financial support, a change in housing, emotional support animals, additional privacy, etc. Work in collaboration with campus partners to identify student needs and work toward practical solutions. 

Student Care & Support
-Serve in on call rotation - RD On Call is a 24 hour rotation serving the entire campus. During the business day, RDs are responsible to respond to crises in their buildings. The RD on Call serves as backup during the day, when RDs are on vacation or already responding, and are the primary person responsible for response after hours and on weekends. RDs are first responders for mental health crises, as well as physical emergencies. 
-Case management - manage cases through Maxient (student conduct software); manage all low level cases for building, such as open hours, quiet hours violations, low level ideation, etc. Serve as advocate and supporter for higher level conduct and care cases. Follow up with students, and document through Maxient. Direct RAs as needed. 

Student Leader Training & Development
-Resident Advisor Hiring - hire team of 8-12 student leaders.
-Supervision - manage weekly team meeting, meet every other week with RAs for development, mentorship, and direction, develop team dynamic through RA Training and ongoing team engagement.
-Staff Curriculum - implement department wide curriculum during weekly staff meetings; establish building curriculum based on team or building specific needs.
-Resident Advisor Training - participate in planning and implementation of department wide training cycle, including fall training, in service, spring training, and any additional training needs throughout the year.

Reports to:Director of Residence Life and/or Associate Dean of Residence Life
Salary Classification:Full Time, 10 Month Agreement (43-44 weeks per year) 
Supervision of Others:Resident Advisors

Hours per week: 40 

Months per year: 10

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