Head of Access and Delivery Services, University Library

Employer
Santa Clara University
Location
Santa Clara, CA

View more

Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Position Title:Head of Access and Delivery Services, University Library

Position Type:Fixed Term (Fixed Term)

Salary Range:

$66,600 - $108,750 annual; commensurate with experience

Pay Frequency:Annual

Please submit a Cover Letter attached to your CV when you complete your application.

For priority consideration, applications must be received by March 15, 2022.

A. Position Purpose

Purpose:

The Santa Clara University Library seeks a highly self-motivated, enthusiastic, and engaged individual to lead its Access and Delivery Services department to meet the evolving demands of managing access to and delivery of research resources. This position coordinates innovative and user-centric access services to meet the ever changing needs and expectations of our students, faculty, and staff. This position provides vision and leadership as the library explores new and innovative ways to store, preserve, and deliver resources to library users. The Head of Access and Delivery Services will proactively collaborate with other library unit heads to provide direct physical and virtual pathways to resources and services, and will also collaborate with the heads of other co-located departments within the Learning Commons to ensure the provision of coordinated and consistent academic support services for students, faculty, and staff.

The Head of Access and Delivery Services supervises four staff members and indirectly supervises three staff members and reports to the Associate University Librarian for Learning and Engagement. This position is an essential member of the University Library’s leadership team and is expected to play an integral role in the success of library-wide operations and collaborative initiatives. As a member of the Library Management Council, an advisory administrative body made up of the library Dean, Associate University Librarians, and department heads, the position will work with colleagues to advance the strategic initiatives of the library.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

Management and Leadership (35%)

  • Provides leadership and direction for operations related to the Library Help Desk, circulation, stacks management, Automatic Retrieval System, course reserves, and interlibrary loan, which includes consortia lending and borrowing.

  • Directly supervises 4 FTE non-exempt information specialists; indirectly supervises 3 FTE non-exempt information specialists and ca. 6 FTE student staff.

  • Provides leadership in exploring and pursuing development of new, innovative, and user-centered services and spaces.

  • Defines standards of service excellence for the Access & Delivery Services Department to create a seamless, inclusive, and accessible patron experience at the Library and Learning Commons.

  • Leads the ongoing development and planning of University Library’s learning spaces to effectively meet user needs, working in close consultation with other library departments.

  • Recommends, interprets, implements, and enforces access policies and procedures.

  • Proactively develops and implements solutions for ongoing enhancements to workflow productivity and improvements in delivery methods of physical collection in order to meet changing user needs.

Communication and Collaboration (20%)

  • Communicates and collaborates across units and divisions to advance the strategic initiatives of the libraries.

  • Serves on the Library Management Council, participating in library planning and works collaboratively with other library heads and managers to carry out the library’s strategic goals.

  • Promotes and ensures a customer-service focus among library staff.

  • Creates content for and oversees the design and production of clear and effective signage, maps, policy statements, brochures, website information and web services related to user services.

  • Establishes and maintains effective communication channels with library staff, including the Law Library

  • Regularly communicates with library managers and staff regarding library issues, initiatives, and activities

  • Keeps the Associate University Librarians and library Dean informed of current and potential issues, activities, and operational changes

  • Serves as a resource on technology issues for staff in the department, including software use and training for new programs.

  • Serves as a resource to faculty on issues related to copyright and fair-use in electronic reserves.

Assessment (15%)

  • Develops assessment processes to evaluate and improve the quality and effectiveness of all services in the Access and Delivery Services department.

  • Collects and analyzes assessment data such as transactional and performance statistics, surveys and focus groups, and space and facility statistics to determine trends and respond to emerging needs.

  • Monitors student staffing expenses; ensures staffing costs stay within budgeted amounts.

Facilities (15%)

  • Collaborates with the Library Help Desk Manager to schedule building hours and door-lock schedules.

  • Collaborates with campus safety/Office of Student Life to address building use issues.

  • Facilitates cleaning of the building and furniture and related equipment maintenance.

Systems Support (5%)

  • Collaborates with the Library Systems Manager to configure and maintain circulation profiles and parameters in the library’s ILS.

  • Serves on the Library Systems team and coordinates with the Law Library on shared resources and services.

Service and Scholarship (10%)

  • Serves on committees and task forces both at the department and university level.

  • Participates in local, state, and national/international professional and scholarly societies and organizations.

  • Works with consortial partners (e.g., LINK+) and represents the University on resource sharing committees.

  • Conducts research and/or publishes results; presents research results at conferences or through publication

C. PROVIDES WORK DIRECTION
  • Directly supervises 4 staff

  • Indirectly supervises 3 staff and ca. 6 student workers

D. GENERAL GUIDELINES
  • Recommends initiatives and implements changes to improve quality and services.
  • Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.
  • Maintains contact with customers and solicits feedback for improved services.
  • Maximizes productivity through use of appropriate tools; planned training and performance initiatives.
  • Researches and develops resources that create timely and efficient workflow.
  • Prepares progress reports; informs supervisor of project status and progress on goals. Ensures completeness, accuracy and timeliness of all operational functions.
  • Prepares and submits reports as requested and required.
  • Develops and implements guidelines to support the functions of the unit.

E. QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

Required

  • Master’s degree from an ALA-accredited (or equivalent) library science or information science program

  • At least two years professional experience after receiving the MLS

  • 3-5 years of experience supervising staff and managing functional operations in a library environment.

  • Demonstrated ability to work creatively, collaboratively and effectively, both as a team member and independently.

  • Excellent interpersonal skills, written and oral communication skills, and the ability to provide exceptional service to a diverse community.

  • Demonstrated ability to work collaboratively as a team member in a structured library environment

  • Demonstrated knowledge of current and anticipated trends in access, customer service, resource sharing, and delivery services

  • Record of activities and achievement for appointment at the rank of Senior Assistant Librarian, Associate Librarian, or Librarian

Preferred

  • Academic library experience.

  • Experience with assessment of access and delivery services activities (circulation, space use, performance, etc.)

  • Ability to thrive amidst organizational change, including the capacity to respond effectively to change (including changing technologies, needs, and priorities).

  • Experience with configuring and managing an ILS circulation module.

  • Experience working in interlibrary loan, document delivery or course reserves.

  • Experience with Innovative’s Millennium/Sierra library software platform.

  • Experience contributing to long-range planning activities.

  • Evidence of scholarly contribution to the field of librarianship

  • Demonstrated commitment to and support for diversity and inclusion

Knowledge
  • Knowledge of core functions of access services, including customer service, resource sharing, and delivery services
  • Knowledge of interlibrary loan practices and procedures
  • Knowledge of copyright and fair-use practices in an academic environment
  • Knowledge of emerging trends and ongoing developments in higher education, assessment, and access and delivery services
  • Knowledge of assessment methods and practices for access and delivery services
  • Understanding of collection management principles and budgetary management best practices
  • Knowledge of ethics and best practices in libraries and the workplace

Skills
  • Strong leadership skills, including keen analytical and conceptual abilities; Strong analytical, problem-solving, and decision-making skills
  • Demonstrated competency in managing access and delivery services functions, preferably in an academic library
  • Demonstrated ability to collect, analyze, manipulate, and provide meaningful interpretation of data related to access and delivery services
  • Demonstrated ability to work creatively, collaboratively, and effectively, both as a team member and independently
  • Strong commitment to serving the needs of library users and willingness to advocate for their needs
  • Excellent organizational and time management skills
  • Excellent interpersonal, oral, written, collaboration, and presentation skills for communicating in multiple formats with a wide range of constituencies
Abilities
  • Ability to manage budgets, assess services, and manage human resources (supervision, staff development, mentoring, etc.)
  • Ability to lead organizational change, inspire innovation, and delegate responsibility appropriately
  • Ability to work creatively, collaboratively, and effectively and to play a leadership role in promoting teamwork, diversity, equality, and inclusiveness
  • Ability to provide exceptional service to a diverse community
  • Demonstrated ability to work collaboratively; ability to lead in a shared decision-making environment
  • Active involvement in professional development activities with a record of scholarly contributions and achievements in the profession

Education

Master’s degree from an ALA-accredited (or equivalent) library science or information science program

Years of Experience

Minimum two years of increasingly responsible, professional, relevant work experience, preferably in an academic library

Appointment Level:

This position is included in the Academic Staff Librarian category. The specific level at which an appointment is made is determined by the successful candidate’s level of experience and professional accomplishment. The successful candidate for this position will be appointed at the Senior Assistant Librarian, Associate Librarian or Librarian level. Minimum qualifications for those ranks are:

Senior Assistant Librarian (salary grade 10): at least two years professional experience after receiving the MLS; evidence of scholarly ability (e.g., additional coursework, conference presentations, publications) and professional or community service (e.g., active participation in professional society activities, involvement in committee or other service work at previous employers or community organizations) appropriate for an early-career librarian.

Associate Librarian (salary grade 11): at least five years professional experience after receiving the MLS; evidence of scholarship (e.g. conference presentations, publications) and professional or community service (e.g., active participation in professional society activities, involvement in committee or other service work at previous employers or community organizations) appropriate for a mid-career librarian.

Librarian (salary grade 12): at least seven years professional experience after receiving the MLS; evidence of scholarship (e.g. conference presentations, publications) and professional or community service (e.g., active participation in professional society activities, involvement in committee or other service work at previous employers or community organizations) appropriate for a senior librarian.

F. PHYSICAL DEMANDS


The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

  • Considerable time is spent at a desk using a computer terminal.

  • May be required to travel to other buildings on the campus.

  • May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.

  • May be required to occasionally travel to outside customers, vendors or suppliers.


G. WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

  • Typical office environment.

  • Mostly indoor office environment with windows.

  • Offices with equipment noise.

  • Offices with frequent interruptions.

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Jenna Elliott, Interim Director of Equal Opportunity and Title IX, 408-551-3043, jrelliot@scu.edu , www.scu.edu/title-ix. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu.

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Organization

Santa Clara University is a comprehensive Jesuit, Catholic university located in California’s Silicon Valley, offering its 8,800 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus master’s, Ph.D., and law degrees.

Santa Clara University requires all employees to be fully vaccinated against COVID-19. This mandate allows for limited exemptions.

Santa Clara University does not sponsor work visas for staff positions. If hired, individuals must independently provide proof of their eligibility to work in the United States.

Santa Clara University offers a comprehensive benefits package for benefit eligible employees with programs and resources designed to promote and sustain personal health care, well-being, and the financial objectives of our employees and families. Visit our benefits page for more information.

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