Description
Position SummaryUniversity Information Services (UIS) provides technical services and enterprise applications to the University of Colorado’s (CU) four campuses and the Office of the President. UIS is committed to excellence in customer service, technical expertise, and the development of enterprise applications responsible for supporting CU’s students, faculty, staff, and others.

CU Student IT Services (CU-SIS) supports CU’s catalog of enterprise student application products and services which serve potential students, parents, alumni, faculty, staff at all four campuses and System, and over 67,000 active students. Components include Admissions, Campus Community, Customer Relationship Management, Degree Audit & Transfer Credit, Financial Aid, International Student & Scholar Management, Student Financials, Student Records, Online Education, and Student Success.

The Student Success position supports CU-SIS applications, processes, and services, with a focus on Student Success solutions. This position works with application managers and developers to troubleshoot incidents, shepherd configuration and development, and perform regression testing. This position is responsible for liaising with users to gather business requirements, create functional design specifications and test plans, and facilitate changes.

This position reports to the Assistant Director of Student Information Technology Services and is exempt from the State of Colorado Classified System.

COVID-19

The University of Colorado has a requirement for COVID-19 vaccinations and full completion of the attestation form within the first 30 days after hire date.  Information regarding this requirement, and exemptions can be found at https://www.cu.edu/vaccine-requirement

Duties and Responsibilities 

Duties and responsibilities of the position include, but are not limited to:

Requirements Definition and Management

Defines and manages scoping, requirements definition and prioritization activities for small-scale changes and assists with more complex change initiativesFollows agreed standards, applying appropriate techniques to elicit and document detailed requirements for student solutionsInvestigates, manages, and applies change requests in line with change management policy

Business Analysis

Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processesAssists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for considerationWorks with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests

Solution Architecture

Contributes to the development of solution architecturesIdentifies and evaluates alternative solutions and the trade-offs in maintenance, usability, and scalabilityProduces functional specifications for translation into detailed designsSupports student service delivery through the preparation of technical plans and application of design principles that comply with enterprise standards

Data Modelling and Design

Investigates data requirements, and applies data analysis, design, modelling, and quality assurance techniques, to establish, modify or maintain data structures and their associated components (entity descriptions, relationship descriptions, attribute definitions)Provides advice and guidance to software developers and others using the student data structures and associated components

Testing

Defines test conditions for given requirementsDesigns test cases and creates test scripts and supporting data under direction of the managerInterprets, executes and records test cases in accordance with test plansAnalyses and reports test activities and results

Incident Management

Following agreed procedures, identifies, registers, and categorizes incidents for student solutionsGathers information to enable incident resolution and promptly allocates incidents as appropriate

Problem Management

Initiates and monitors actions to investigate and resolve problemsDetermines problem fixes/remediesAssists with the implementation of agreed remedies and preventative measures

Who we are: System Administration, which also houses the Office of the President, is located in the uptown neighborhood of Denver with a few smaller offices located on the campuses.  However, this position has the ability to work remotely.  Many of our departments support the educational and research missions of the four University of Colorado campuses, but System Administration is not considered a campus. We provide diverse opportunities for professional development, innovation, and collaboration with talented staff and faculty.  Learn more about CU System Administration.

What we offer:

Salary: The anticipated hiring salary range has been established at $70,000 - $85,000.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or anticipated hiring salary range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Benefits: The University of Colorado offers an excellent benefits package including:

Medical: Multiple plan optionsDental: Multiple plan optionsAdditional Insurance: Disability, Life, Vision and Wellness Retirement 401(a) Plan: Employer contributes 10% of your gross payPaid Time Off: Accruals over the yearVacation Days: 22Sick Days: 15Holiday Days: 10

Tuition Benefit: System employees have the benefit on all campuses  ECO Pass: RTD Bus and light rail serviceAdditional Perks & Programs: Click here to access a few more Perks and Programs Click here to access our Total Compensation Calculator to see what your total rewards could be at CU. This position is a University Staff position.

Additional taxable fringe benefits may be available.

More information on benefits programs, including eligibility, is available at www.cu.edu/employee-services/.

Knowledge, Skills, and Abilities To be successful in this position, candidates will need the following:

• Ability to establish and maintain partnerships with a variety of internal and external constituencies
• Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others
• Customer service skills, including the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor
• Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly
• Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions 
• Computer skills, including the ability to utilize Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems
• Ability to collect and document business needs and translate the information collected into technical specifications
• Ability to troubleshoot and analyze various systems for enhancements and fixes
• Ability to analyze data and determine trends and errors
• Ability to learn and apply new technologies
• Skilled in technology testing and analysis
• Knowledge of incident response and handling methodologies
• Knowledge of information technology service management (ITSM) principles and best practices
• Ability to self-start and take initiative in completing daily tasks and special projects
• Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness
• Ability to focus on activities that have the greatest impact on meeting work commitments
• Ability to respond to requests in a timely manner
• Ability to learn and work within the business and organizational structure of CU

Qualifications
Minimum Requirements

Bachelor’s degree from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis)Three (3) years’ experience with business or technical analysis, which may include any combination of the following components:Documenting business processes Gathering requirements Creating business cases and functional specifications Writing test plans Analyzing and troubleshooting software application issues Testing software application changes

Preferred Qualifications

Five (5) years’ experience with business or technical analysis, as indicated above Experience working with the Salesforce platform Experience working with Oracle PeopleSoft Campus Solutions Experience working in higher education Experience working with online educationExperience working with or at a multi-campus universityExperience working in a university student services officeAccessibility, universal design, and/or user experience/user interface (UX/UI) design certifications (e.g., Certified Usability Analyst, Certified User Experience Analyst, UX/UI Master Certification, etc.)Project management and/or business analysis certifications (e.g., Project Management Professional, Certified Business Analysis Professional, etc.)

Job Category: Information Technology
Primary Location: Denver
Schedule: Full-time
Posting Date: Mar 17, 2022
Unposting Date: Ongoing