Job Details

Level: Entry

Job Location: Life Chiropractic College West HQ - Hayward, CA

Position Type: Temporary

Travel Percentage: None

Job Category: Health Care

Description Under the general supervision of the Customer Service Manager, the Chiropractic Assistant will be responsible for providing consistent, kind, excellent customer service to all patients, interns, students, employees, and other members of our campus community, as well as visitors to the Health Center and College. The Chiropractic Assistant will be responsible for fostering positive connections and providing consistent, enjoyable experiences to patients and interns, as well as supporting the daily functions of Health Center operations which will include greeting patients, scheduling appointments, answering questions, and collecting payments. RESPONSIBILITIES

• Ensure that the campus community receives outstanding service by providing a friendly environment which includes greeting and acknowledging every patient and intern, maintaining high standards of professionalism, owning solid knowledge of chiropractic and all other components of Life Chiropractic College West
• Maintain an awareness of all Health Center information and activities
• Accurately and efficiently complete all transactions and maintain proper cash and other tenders at registers
• Assist patients and interns in scheduling new and recurring appointments, as well as rescheduling appointments
• Receive, verify and process new patient forms in person and online, ensuring completeness of all documentation according to policy
• Effectively communicate new patient paperwork including fee schedules to new patients (i.e., cash, Medicare, Personal Injury and courtesy patients)
• Collect and/or arranging payment plans\Post payments from patients and insurance companies
• Reconcile cash receipts and prepare bank deposits
• Data entry on various software platforms
• Process incoming and outgoing mail
• Answer all incoming telephone calls in a friendly, patient, efficient manner with a pleasant, professional disposition; calls originate from patients, students, faculty, staff, agencies, external persons/entities, and the campus community and include questions and queries of many kinds
• Answer routine questions in-person, on the telephone, and/or via email from patients, interns, students, co-workers, and faculty
• Respond to or forward and follow up on all voicemails and emails received during closed Health Center hours
• Assist with the new patient intake process
• Maintain the cleanliness, neatness, and organization of the Health Center
• Manage office supplies
• Verify and bill insurance policies
• General office responsibilities include but are not limited to filing, data entry, making photocopies, and distributing mail
• Abide by HIPAA laws regarding confidential patient information and FERPA laws regarding confidential student information
• Protect confidentiality in conversations and activities
• Practice conflict resolution with professionalism, empathy, and kindness with patients, interns, and other customers
• Foster connection and satisfaction in interactions with patients and interns
• Contribute to a supportive and encouraging work and learning environment for co-workers and interns/students
• Maintain a professional and welcoming demeanor amid positive and negative interactions that take place
• Type or Write Patient notes as dictated by intern(s)
• Assist visually impaired intern(s) with data entry in Microsoft Office and Electronic Health Records program.
• Other duties as required

GENERAL PERFORMANCE STANDARDS AND EXPECTATIONS

In addition to satisfactory performance on all of the responsibilities for this position, all College employees must fulfill the following basic performance expectations:

1. Values, Mission, and Goals: All employees are expected to know and work by the College's values, mission and goals as set out in the college Strategic Plan.
2. Customer Service: All College employees will strive to provide outstanding customer service to everyone they serve including students, the community, and fellow employees.
3. Grooming and Appearance: College employees are expected to maintain a neat and professional image at all times. When issued, College personnel must wear uniforms, and maintain a neat, clean, and well-groomed appearance.
4. Safety Awareness: College employees are expected to work diligently to maintain safe and healthful working conditions, and to adhere to proper operating practices and procedures designed to prevent injuries. Employees are required to wear personal protective equipment as provided, depending on the position.
5. Attendance Standards: College employees are expected to attend their work assignments and schedules at all times, pursuant to the College's Employee Handbook.
6. Training: College employees are expected to attend College-provided training sessions and meetings when deemed necessary or required.
7. Continuous Improvement: College employees are expected to give attention to continuous assessment and improvement of the position's assigned set of duties and responsibilities.

SKILLS & EXPERIENCE: EDUCATION & TRAINING REQUIREMENTS

• Minimum of High School diploma or equivalent; Bachelor’s degree is a plus
• 2+ years of experience in cashiering, customer service, and/or billing
• 1+ years in a chiropractic or office setting is preferred
• Familiar with HIPAA regulations
• Proficient knowledge of general office equipment such as phones, computers, software platforms, and G-Suite (Gmail, Google docs and Google sheets in particular)
• Demonstrated knowledge and proficiency in the principles, procedures, and best practices related to this position
• Strong written and verbal communication skills
• Ability to provide excellent customer service to the campus community
• Ability to learn basic financial record-keeping methods, procedures, and practices; make mathematical calculations with speed and accuracy; and maintain files and records
• Ability to learn medical and insurance billing software, as well as Electronic Health Records (EHR) software
• Ability to work with confidential material and maintain confidentiality, sensitivity and compassion in conversations and interactions

PHYSICAL DEMANDS

1. Nature of work requires an ability to operate standard business office equipment.
2. Requires ability to communicate and exchange information clearly and concisely.
3. Primary functions require sufficient physical ability and mobility to work in an office setting; the day’s activities may include standing or sitting for prolonged periods of time; occasionally stooping, bending, kneeling, crouching, reaching, and twisting; lifting, carrying, pushing, and/or pulling light to moderate amounts of weight (up to 25 lbs); operating office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, and verbally communicating to exchange information.

WORKING CONDITIONS

1. Work is performed primarily in a standard office environment with extensive contact with interns, students, faculty and the public
2. 37 hours per week
3. Monday through Thursday, 10:30 am to 7:00 pm.
4. Saturday, 8:30 am to 1:30 pm.
5. Off on Sunday and Monday or Thursday.

Life Chiropractic College West (LCCW)) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities, and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, LCCW does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs.

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Life Chiropractic College West. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility.