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Manager of Student Recruitment and Outreach

Employer
Elgin Community College
Location
Elgin, IL

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Job Details

Job no: 494069
Position Type: Full-Time
Location: Elgin, IL
Experience Level: Mid-Level
Categories: Supervisory
Role: Manager of Student Recruitment and Outreach

As a result of the Covid-19 Delta Variant, the Governor of the State of Illinois has issued Executive Order 2021-20 (Covid-19 Executive Order No. 87), to include mandatory COVID vaccines or submission to weekly testing for higher education faculty, personnel, and college students, as well as issuing an indoor mask mandate for all. By choosing to apply, I acknowledge and understand that upon employment, Elgin Community College (ECC) may require proof of vaccination or weekly testing as required by this mandate.

About ECC:

Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college’s mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Work Schedule:

8:00 AM to 5:00 PM Monday through Friday

Rate of Pay:

This position is a grade 15 with a minimum of $56,925. Salary offer will be commensurate with the education/experience, in alignment with the College’s compensation philosophy, and the current CBA, if applicable.

FLSA Status:

Exempt

Grant Funded:

No

Job Summary:

An employee in this classification performs work of moderate difficulty by being responsible for the day-to-day operations of the recruitment office. Work is distinguished by collaborating with Enrollment Services leadership to implement institutional and departmental student enrollment and action plans in order to meet established enrollment goals. General direction is received by the assigned manager.

Required Knowledge, Skills & Abilities:

  • A Bachelor's degree with a minimum of three years full-time experience in a college admissions, recruitment, or marketing office.
  • Considerable knowledge of marketing, recruiting, outreach, and effective communication techniques.
  • Considerable knowledge of best practices in new student recruitment.
  • Considerable knowledge of evaluation and measurement.
  • Considerable skills creating an environment that is diverse and inclusive and responds equitably to student needs.
  • Considerable skills in supervising a diverse staff and operations given deadlines, policies, procedures, and pressure during peak periods in a collaborative leadership style.
  • Considerable skills in Microsoft Office Suite, Google applications and a CRM.
  • Considerable skills in utilizing an integrated information system.
  • Considerable skill in problem solving and decision-making regarding issues related to the scope of position.
  • Considerable skills in all forms of communications
  • Considerable skill to handle multiple tasks and responsibilities simultaneously while maintaining attention to detail and accuracy.
  • Considerable analytical skills to synthesize data, identify patterns, and use evidence to inform actions and develop innovative solutions
  • Considerable skill in developing and maintaining positive and professional relationships with internal and external customers from diverse populations.
  • Considerable skills in the use of a personal computer, the associated software and technology.
  • 15. Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department

    Desired Knowledge, Skills & Abilities:

    1. Considerable skill in all forms of communications in English and Spanish

    2. Good knowledge of community colleges

    Essential Duties:

    1. Provide leadership for the office of Recruitment and Outreach Services, which includes hiring, training, supervising, and evaluating recruitment coordinators, support staff, and student workers. Develops and implements relationship-building initiatives with area high schools, local businesses, and community groups. In collaboration with Associate Dean, Recruitment and Outreach Services and Center for Global Engagement, advise and monitor Recruitment budget for appropriate spending and adherence to all applicable regulations and guidelines. Coordinate all aspects of the call outreach campaigns, including staffing, collaborating on script approval, data capture, and reporting. Collaborate with other campus departments to ensure accuracy of information and resources. Provide ongoing staff training.
    2. In collaboration with Enrollment Services leadership, implement institutional and departmental student enrollment and action plans in order to meet established enrollment goals and objectives; implement metrics to evaluate success of recruitment activities; provide updates on results to Associate Dean, Recruitment and Outreach Services and Center for Global Engagement. Monitor trends and communicate results to various audiences. Using an equity-minded lens, support ECC’s SEM plan with a focus on and attention to leveraging equity, inclusion, and diversity in the development and implementation of priorities and policies. Regularly monitor recruitment related data, modify staff actions as needed.
    3. Researches, implements, and utilizes a recruitment software and technology to develop and manage a student recruitment tracking and communication system that will assist in meeting enrollment objectives.
    4. Maintain effective relationships with internal and external constituencies relevant to recruitment, including national organizations, community businesses and agencies, local government leaders, area educators, as well as ECC faculty and staff. Travel is required for some aspects of this position. Attend, either virtually or in-person, workshops, seminars, local events, and/or conferences to maintain up-to-date information and knowledge of new issues and best practices in recruitment and outreach services.
    5. Establish and ensure quality control practices. Coordinate training and ensure documentation of office procedures.
    6. In collaboration with supervisor, maintain SIS modules, including Admissions & Recruitment, Events & Activities, and Communications Management.
    7. Maintains confidentiality of privileged information and adheres to applicable privacy laws
    8. Demonstrates sensitivity, understanding and respect of diverse populations within the workplace.
    9. Maintains an understanding of the work of colleagues to effectively provide backup and/or support for co-workers during times when the division is short-staffed or experiencing an increased volume of work.
    10. Adheres to department guidelines for attendance and punctuality
    11. Demonstrates independent judgement and discretion in making position related decisions.
    12. May need to be available to respond to after-hours emergency calls on a rotating basis

    Other Duties:

    1. Perform other job-related duties as assigned which pertain to the job description.
    2. Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

    Physical Demands:

    Light (up to 25 lbs occasionally or 10 lbs frequently)

    Visual Acuity:

    Close visual acuity (e.g. computer, assembly)

    Work Environment:

    Moderate noise

    Environmental Conditions:

    Typical office or administrative

    Current SSECCA Union Member Information:

    The initial posting date for this position is 01/26/2022. Elgin Community College Support Staff Association (SSECCA) members that apply by 02/02/2022 and meet the posted minimum qualifications will receive full consideration.

    Equal Employment Opportunity Statement:

    Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.

    In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College’s EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a case-by-case basis.

    Advertised: January 27, 2022 Central Standard Time
    Applications close: Open until filled

    Organization

    Working at Elgin Community College 

    Elgin Community College offers 2,000 courses to choose from and services that fit the lifestyles of busy adult learners. Every semester, 6,000 returning adult students take classes at ECC. Their average age is 28, and 80 percent of them are taking one or two courses per semester.

    ECC is in the education and training business which means better business for employers and employees. ECC offers relevant and economical professional continuing education, custom business training, and services forsmall business through the corporate and continuing education division of ECC. Students can select from an array of exciting and in-demand topics that allow them to gain the confidence to embark on a new career, start a small businesses, or convert a personal interest into a paid endeavor. Skilled, professional sales representatives work directly with companies and area employers to assure that presentations developed are custom designed. Instructors with real-world know-how, experienced at working with adults, teach the classes. Applicable state training incentives are used to keep programs cost-effective.

    Locations

    ECC Campus: Thirteen buildings grace a picturesque 217-acre campus. It's a modern network of buildings where learning is enhanced by the latest equipment, Internet and wireless access and computer instruction across the curricula. ECC is outfitted for the future and continues to grow to meet the ever-changing needs of our students.

    Streamwood Center: In 1998, the college and Village of Streamwood remodeled the lower level of Village Hall to include computer and general purpose classrooms. Classes offered there make it easier for those who live in the eastern portions of ECC’s district to attend college.

    Satelitte Campuses: ECC holds classes throughout the northwest suburbs at off-campus locations scattered across the district. Whether it is a medical center where ECC nursing students assist in patient care, a fire station where students transform into prospective lifesavers, or a nearby forest preserve where bird watching takes over on Saturday mornings, ECC classes are somewhere nearby.

    Employment at ECC

    ECC provides a work environment that is characterized by the shared values of excellence, freedom of inquiry, equity, ethical practices, accountability, respect for diversity and community engagement. 

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