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Support Professional, Associate Provost/Dean of Student Affairs

Employer: Grand Rapids Community College
Location: Grand Rapids

Administrative Jobs: Institutional & Business Affairs, Clerical & Administrative Support, Student Affairs, Student Activities & Services
Employment Type: Full Time
Institution Type: Four-Year Institution

Job Details
Organization

Job Details

Support Professional, Associate Provost/Dean of Student Affairs

Date: February 10, 2022

Position Title: Support Professional, Associate Provost/Dean of Student Affairs

Department: Student Affairs

Job ID: 1170

Work Hours/Schedule: 40 hours/52 weeks

Compensation: APSS - Level A, $19.42/hour

Reports to: Associate Provost/Dean of Student Affairs

Posting Close Date: February 24, 2022

*Must be willing to work a flexible schedule. Schedule may need to be adjusted to accommodate peak periods. This

may include some evenings and weekends.

BENEFITS

Grand Rapids Community College provides an excellent benefits experience for our GRCC family. Our benefit package is designed to enhance employees' health and well-being. Part-time employees have different benefits outlined in the specific collective bargaining agreements and handbooks. Below is an overview of these benefits, additional details are available on the Human Resources/Benefits website:

Six health insurance plan options (includes a high deductible plan with a health savings account option). A unique dental & vision reimbursement program (includes coverage for adult orthodontia & lasik eye surgery). Employer sponsored retirement plans as well as voluntary retirement savings plans (403b or 457 plans) Tuition benefits at GRCC for you, your spouse and your dependents. Tuition reimbursement at other higher education institutions for you. Generous time off that includes sick, vacation and personal leave banks. Paid holidays and holiday shutdown period in late December!

SUMMARY

This position is responsible for operating an efficient office and serve as a personal and professional representative for

the Associate Provost/Dean, College and Student Affairs Division.

Essential Job Functions

Greet and direct students and visitors in a professional manner, assisting with questions and concerns,
answering and transferring telephone calls to appropriate staff or faculty, and accurately processing all incoming

and outgoing surface mail and e-mail. Assist students in resolving questions, concerns, or issues

Compile program assessment data from a variety of sources and create accurate summary tables, charts, and
graphs as requested.

Maintain appointments as well as schedule and coordinate meetings. Hire, train, and supervise student assistants. Maintain effective communications and interactions with students, members of the College community, and the
public.

Exhibit a working knowledge of the following areas that are directly responsible to the Dean of Student Affairs: Admissions; Enrollment Center; Financial Aid, Registrar's/Records; Veteran's Services; Athletics; Student Life and Conduct, and Adult Education/K-12 Partnerships. Coordinate communication and outreach campaigns that support recruitment, persistence, retention and
completion.

Maintain accurate records, files, and office activities in strict confidence. Assist with coordinating commencement activities. Determine, in coordination with Registrar's Office and Dean, the top five (5) percent of graduates qualified for
honors and coordinate the Honors Banquet for the Delta Pi Alpha Honor recipients.

Run report to determine qualified full and part-time students for the President's and Dean's List and follow up
with correspondence from the college President to each student.

Assist with and document student complaints, including meeting with students to resolve issues. Collect Suggestion Box complaint data and generate requested reports Assist in the preparation of budgets and maintain accurate records. Be knowledgeable and conversant of college policies and benefits to assist students and parents in filing claims. Student Discipline: Verify student discipline file and preparation of transfer forms and common applications that
require dean's verification.

Student Discipline: Coordinate final appeal documentation per dean's request. Type and distribute minutes from various committee meetings as requested and attend meetings when requested. Keep accurate payroll records and prepare payroll for various Student Affairs personnel and programs. Prepare, edit, and distribute all forms of communication from the Dean's Office. Develop and maintain the Student Affairs web page. Organize materials and prepare PowerPoint summaries in preparation for meetings. Assist in developing, researching, and implementing special projects. Compile data from a variety of sources and create accurate summary reports as requested or required. Print transcripts, schedules, and other documents off CWIS and assist students with class changes, referring
them to the appropriate department as necessary.

Coordinate student compliance communications by enrollment term. Regular attendance during normal scheduled hours is required. Being present is essential for serving customers
and performing the essential functions of this position.

Other duties as assigned.

JOB SPECIFICATIONS

Education

Associate's degree or comparable combination of relevant education and experience. National Career Readiness Certificate (NCRC) preferred.

Work Experience

A minimum of five or more years of secretarial or administrative assisting experience Experience in PeopleSoft or student information systems preferred Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required.

Competencies

The following competencies are essential and will be evaluated for our candidates through the evidence-based selection process:
Foundational Competencies

Responsibility Teamwork Adaptability Listening Achievement Information Skills Speaking Decisive
Occupational Competencies

Getting Information Communicating with Supervisors, Peers, or Subordinates Interacting With Computers Establishing and Maintaining Interpersonal Relationships Organizing, Planning, and Prioritizing Work Documenting/Recording Information Processing Information Identifying Objects, Actions, and Events Updating and Using Relevant Knowledge Performing Administrative Activities Making Decisions and Solving Problems Communicating with Persons Outside Organization Evaluating Information to Determine Compliance with Standards Monitor Processes, Materials, or Surroundings Resolving Conflicts and Negotiating with Others

Equipment Use/Knowledge/Skills/Abilities

Must be proficient in verbal, written and interpersonal communication skills Demonstrated ability to work with and respect diverse populations. Good math and accounting skills and experience in preparing detailed reports and accurate record keeping. Proven ability to use good judgment in handling sensitive or difficult situations. Willingness to work flexible hours. Effectively relate to the concerns of students, staff, and community interest in supporting their needs. Demonstrated organizational skills and the ability to work simultaneously on multiple projects and meet deadlines. Contribute positively to a productive, student-centered, quality-driven work environment. Ability to maintain confidentiality, work under pressure, prioritize workload, manage details, and work independently. Demonstrated initiative and problem-solving abilities and be able to exert initiative and resourcefulness. Demonstrated ability in excellent customer service skills including effective communication and pleasant, helpful manner both in person and on telephone required. Proactively identify problems and use excellent judgment to assist in resolution. Excellent organizational skills, ability to multitask, prioritize and complete tasks in a timely manner. Willingness and ability to learn the college-wide systems and policies. Demonstrated computer skills, Microsoft Office (MS Word, Excel, Access, PowerPoint) and Drupal (for webpage updates). Project a professional image including punctuality, dependability and good attendance records.

Physical Demands

Ability to lift and move up to 25 pounds Ability to sit for extended periods of time

Mental Demands

Ability to handle pressure situations in a professional manner Possess mature judgment Ability to learn and react quickly, make decision and execute them expeditiously Ability to problem solve and make sounds decisions

Working Conditions

Grand Rapids Community College is required to comply with the OSHA emergency temporary standard (ETS). Employees will either have to be vaccinated or comply with weekly testing requirements.

Ability to work in busy office with frequent interruptions Must be able to work flexible hours as needed

METHOD OF APPLICATION

Grand Rapids Community College is only accepting online applications for this position at https://www.grcc.edu/jobs. Submit a cover letter and resume in one document. The opportunity to apply for this position will close on February 24, 2022 at 11:59PM. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.

Organization

Working at Grand Rapids Community College

Grand Rapids Junior College (GRJC) was founded in 1914 by the Grand Rapids Board of Education after a resolution was passed by the University of Michigan’s faculty which encouraged the establishment of junior colleges in Michigan.

Today, GRCC’s eight-block downtown campus, encompassing more than 25 acres in downtown Grand Rapids, includes several classroom buildings, a learning center (including the Diversity Learning Center) and library, Spectrum Theater, the Applied Technology Center (which features a green roof), a remodeled music building, a fieldhouse with natatorium, a student center, Bostwick Commons, and the Calkins Science Center.

The college also offers instruction from a variety of regional centers in the metropolitan Grand Rapids area (including numerous local high schools, regional centers and its two Learning Corners on Wealthy St. and Seward Ave.) and on the West Michigan lakeshore (including West Ottawa High School, Careerline Tech Center, the Midtown Holland Center and Grand Valley State University's Meijer Campus in Holland).

In addition, GRCC has two Michigan Technical Education Centers (M-TECs in West Michigan. The Patrick Thompson M-TEC, part of GRCC's Lakeshore Campus, located in Holland, opened in Fall 2000 in partnership with the Ottawa Area Intermediate School District. The Leslie E. Tassell M-TEC ® in Grand Rapids opened in 2002. This world-class facility offers training in manufacturing, auto service, and building and construction trades.

To increase capacity to meet unprecedented demand, GRCC acquired the former campus of Davenport University on Fulton St. in downtown Grand Rapids and began offering courses at Sneden Hall beginning in the Fall 2009 semester.

In Winter 2010, more than 17,000 students enrolled in more than 1,900 liberal arts and occupational courses. The diverse student body represents students from Kent and surrounding counties as well as students from across the U.S. and 22 other nations. Another 10,000 learners are served by non-credit instructional opportunities. In addition to traditional classroom environments, students may also receive instruction through community and distant service-learning offerings, seminars, workshops, training classes, distance learning options and other educational formats. GRCC employs a faculty of more than 260 full-time and 590 part-time members as well as a staff of 430, all of whom are focused on the College’s priorities to be student-centered, collaborative, and flexible. Throughout its 90-year history of academic excellence, GRCC has maintained a solid reputation as a premier transfer institution and is nationally recognized for both its liberal arts and occupational programs. Many GRCC faculty members have been recognized regionally and nationally for their expertise and innovative teaching styles.

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