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Parent & Family Program Coordinator

University of Denver
Denver, Colorado, USA

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Job Details

Student Affairs & Inclusive Excellence (SAIE) is the central student affairs division of the University of Denver. SAIE includes Housing and Residential Education, Student Engagement, Fraternity and Sorority Life, Health and Counseling, Inclusion & Equity Education, Disability Services Program, Cultural Center, Access & Transitions, Learning Effectives Program, Veterans Services, Student Outreach and Support, Student Rights & Responsibilities, Budget, Operations and Division Resources, New Student and Family Programs, Community and Driscoll Commons.

We are committed to providing students with the support and skills needed to become empowered citizens that positively impact the communities they are a part of, now, and in the future. We do so by challenging students to:

  • Reflect on their values and identities
  • Recognize their strengths and acknowledge areas for further growth
  • Understand the importance of needing support and seeking it
  • Cultivate their passions
  • Foster the public good

Position Summary

The Program Coordinator of Parent & Family Engagement will:

  • Manage the logistics of the orientation and transition experience for parents and families.
  • Oversee and manage events, programs, and services for parents and families with a high focus on Family Weekend programming.
  • Demonstrate an ongoing commitment to the values of inclusion, equity, and diversity.
  • Co-create, implement, and provide results of a comprehensive assessment plan in cooperation with the director.
  • Build and maintain positive relationships with families of students.
  • Respond to department communication needs in a timely manner.
  • Effectively interact with University staff, faculty, and administration.
  • Maintain membership data for the Parent Communication Committee and manage administrative needs.
  • Oversee management of parent and family data.

This is a full time position and reports to the Director of Parent & Family Engagement.

Essential Functions

Programming and Outreach

  • Create programs and outreach for Family Weekend including advertising, event social media marketing, presenter organization, event logistics, program implementation, and assessment.
  • Assist families of students to identify resources available to support their students academic success, and their social, emotional, and physical wellbeing.
  • In cooperation with the director, educate families on the parent/guardian (and student) transition from K-12 to higher education through a series of summer webinars, updates to the website, and on social media.
  • Marketing of major campus events to parents and families such as Discoveries Orientation, Homecoming, Family Weekend, and other events as appropriate.
  • Create monthly newsletters to keep families informed and involved with the University community, share resources, and demonstrate the value of a DU education.
  • Communicate with families proactively and reactively in a timely manner via email, phone, and on social media.
  • From May 1 through the completion of new student orientation (Discoveries), this role will share responsibility for Discoveries program planning and support the Assistant Director of Discoveries Orientation.

Administrative Duties

  • Manage email and social media communication to families in consultation with the director and other University staff.
  • Create an engaging social media content calendar, design original posts, and respond to comments on social media platforms with guidance from the director.
  • Support the Discoveries Orientation program goals and outcomes by participating in program planning and implementation.
  • Create monthly summaries of tasks, accomplishments, and future goals.
  • Gather and maintain demographic data of parents and families of incoming students.
  • Collaborate with the director to analyze assessment results.
  • Develop an informative and engaging Parent and Family Calendar.
  • Create online registration for Family Orientation and Family Weekend, manage payments and refunds, and report attendee and financial data.

Other Duties as Assigned

  • Serve on University, division, area, and department committees.
  • Assist director with strategic planning, visioning, and assessment for the department.
  • Collaborate with the Director of Parent & Family Engagement to determine other duties which enhance and support the mission, vision, and goals of the department.

Knowledge, Skills, and Abilities

  • Demonstrated commitment to inclusion, equity, and diversity.
  • Ability to work independently, solve problems, demonstrate discretion and excellent judgement, and delegate appropriate tasks to staff volunteers during Family Weekend.
  • This position requires sophisticated written and verbal communication skills and involves public presentations, the ability to respond to sensitive inquiries with empathy, and at times may involve complex and independent decision-making.
  • The nature of the work requires an ability to manage stressful situations and to act effectively in a crisis.
  • This position requires extensive collaboration with a variety of offices on campus.

Required Qualifications

  • Bachelors degree from an accredited institution.
  • Experience with supporting parents and families of students in higher education.
  • Experience with event planning.
  • Experience with strategy and problem-solving in a complex organization.

Preferred Qualifications

  • Experience with goal setting and program assessment.
  • Experience working with faculty and staff in higher education.
  • Experience with budget development and oversight.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m. Evenings, weekends and holidays as required.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) February 28th, 2022.

Special Instructions
Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 7.

Salary Range:
The salary range for this position is $45,000 - $48,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidates sex or any other protected status.

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.


Founded in 1864—just a few years after the city of Denver itself was founded—the University of Denver is one of the country's premier private universities.

The University's 125-acre campus, a few miles south of downtown Denver, is home to more than 11,500 students hailing from all regions of the United States and 83 other countries.

The University offers:

Regardless of what they study, University of Denver students embark on a personal educational journey that helps them find and follow their individual purpose.

Collaborative, Experiential Learning

Our students work closely with faculty, peers and members of the community on projects, research and fieldwork. They cross disciplines to discover new perspectives and approaches to problem solving.

In and out of the classroom, our students learn by doing, whether they're collecting data in the field or putting theory into practice in a clinical setting.

The University of Denver Culture

Across the University of Denver’s many divisions, departments, and offices, supervisors are searching for new employees who strive to excel and innovate, prize integrity, and who value the opportunity to engage with the community.  The University is always looking for creative problem solvers, critical thinkers, and lifelong learners who want to know more and do more.

At the University of Denver, our culture is steeped in ethics and social responsibility. As a result, our faculty and students represent a wide array of perspectives and enjoy the healthy dialogue that grows out of diversity. University of Maryland, Baltimore

For all their differences, the members of our community are united by a common purpose: They're determined to confront society's most pressing challenges—everything from world health and the global economy to access to education.

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