eCommunications Support Specialist (7455U) 30225 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Departmental Overview

University Development and Alumni Relations (UDAR) strengthens Berkeley's excellence through engagement with alumni, parents, undergraduate and graduate students, and friends of the University, raising public awareness about Berkeley and increasing private philanthropy. UDAR provides overall direction for the campus philanthropic advancement strategies and works to strengthen unit development in partnership with campus fundraisers. The Division handles a range of central activities and services encompassing communications, stewardship, prospect development, data management, gift services, fund management, reporting and analytics, and donor recognition, as well as talent management and workforce planning.

External Relations and Marketing Communications (ERMC) is a full-service professional team, delivering donor-centered and integrated editorial, design, digital, event, and logistical solutions to inspire philanthropy and engage UC Berkeley donors, alumni, parents, and students. The Marketing Communications team supports key fundraising and public outreach objectives through editorial, design, web, e-communications, social media, promotional, and donor relations services.

Position Overview

Under the supervision of the Web Program Manager Lead, in the Marketing Communications organization within UDAR, the position will administrate the campus wide email marketing and online giving applications, working closely with campus partners to guide them in the appropriate use of the applications. The email marketing application - SalesForce Marketing Cloud - is a sophisticated enterprise-class, web based communication platform used across campus by schools and colleges to send solicitation emails to our constituents and donors.

The online giving application - Give.berkeley.edu - is the university's premier online giving solution. It is utilized by all schools, colleges, departments, and research organizations for fundraising purposes to promote the University's advancement goals.

This position supports the Campaign and advances the university's development goals by providing centralized, secure, and reliable online tools and resources for interfacing with our alumni, parents, friends, donors, and students.

Application Review Date

The First Review Date for this job is: February 9, 2022.

Responsibilities

• Provides leadership on reporting of constituent engagement with electronic communications, including creating reports.
• Manages electronic communications projects electronic communications tool for the campus, including consulting services, end-user workshops, cross-campus community collaboration and best practices, problem solving, and training opportunities.
• Responsible for testing email communications and giving applications to ensure technical accuracy.
• Maintains currency with emerging communications and other web-related platforms, gathering requirements and developments (for example, accessibility issues) and recommends and as directed, takes action to ensure compliance.

Required Qualifications

• Thorough knowledge of email marketing systems and/or relevant online giving web applications used for communications and fundraising.
• Demonstrable experience engaging large community of technical applications in best practices, providing learning opportunities, solutions strategies, and self-help guidelines.
Excellent written, verbal, and interpersonal communication and a proven record of teamwork and collaboration in a diverse environment.
• Experience working with a CRM application or data warehouse; updating records, generating reports, etc.
• Strong technical skills in enterprise applications for email and web production, asset management, layout and publishing communications
• Ability to multi-task, prioritize, and balance varying volumes of work assignments and adapt to changing needs
• Thorough skills to develop and implement original ideas and correctly identify and effectively solve problems
• Good organizational, analytical, problem solving, and time management skills, as well as a strong attention to detail
• Thorough skills to create clear, intuitive, accurate, well-designed, and functional email templates and web pages that provide content consistent with the campus message and in keeping with management directives and client objectives.
• Thorough understanding of institutional processes, procedures, and applicable rules and regulations for web communications.

Education/Training:

• Bachelors degree in related area and/or equivalent experience/training

Salary & Benefits

For information on the comprehensive benefits package offered by the University visit:

https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:

https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct



To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=30225&PostingSeq=1





Copyright ©2021 Jobelephant.com Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency jeid-93620cb32406aa489c981404d47b4427