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Veteran Services Technician - Veteran Services/Student Services- Modesto Junior College

Yosemite Community College District
Modesto, CA
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Job Details

Job Title:

Veteran Services Technician - Veteran Services/Student Services- Modesto Junior College

Site: :

Modesto Junior College

Salary Range / Other:

Range 29: $3,989 to $5,102 per month
2021 – 2022 Classified Salary Schedule

40 hours per week, 12 months per year.
Monday – Friday
(May include evening and weekend hours.)

Appointments are hired at the first step of the range. The second step is paid after the first year of satisfactory service with subsequent steps annually thereafter to a maximum sixth step.

Benefits :

The District currently pays for a health option for the employee and dependents. Employees may elect to pay a premium for a higher health option. Vision care and dental insurance premiums for the employee and dependents is District paid. Income protection and life insurance premiums for the employee are also District paid.

Job Description:

Under direction, coordinates and performs technical administrative work in support of veterans services programs and services; assists student veterans in identifying and determining eligibility for educational benefits; serves as the District liaison with the California Department of Veteran Affairs (CDVA) and the US Department of Veterans Affairs (USDVA); serves as the primary Certifying Official for the delivery of various benefits and services; and performs related work as assigned.

This is a single position, administrative technician class within the Yosemite Community College District (YCCD). The incumbent coordinates and performs specialized administrative functions that require technical knowledge of veterans programs and services in order to make decisions and complete assignments.

The incumbent in this class works under the direction of senior manager, receiving occasional supervision while working toward a definite objective that requires use of a wide range of procedures. The incumbent plans and/or determines specific procedures or equipment required to meet assigned objectives and solve non-routine problems, referring only unusual matters to a supervisor.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge and ability requirements are representative of essential duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Knowledge of:

  • Technical administrative methods, procedures, and techniques pertaining to the operation of a veteran service program.
  • Modern office practices and administrative procedures.
  • Public outreach tools and concepts.
  • English usage, spelling, grammar, punctuation and arithmetical processes.
  • General college instructional goals and objectives.
  • Computerized data management, storage and retrieval systems.

Ability to:
  • Effectively and efficiently implement the administrative activities pertaining to a veterans services program.
  • Understand and apply veteran educational benefits, and aid veterans in applying and receiving allowed benefits.
  • Perform arithmetical calculations with speed and accuracy.
  • Understand and carry out oral and written directions.
  • Communicate effectively, both orally and in writing.
  • Establish and maintain effective working relationships with those contacted in the course of the work

Education and Experience:

Education and Experience:
Any combination of education, experience and/or training that would likely provide the above required knowledge, skills and abilities is qualifying. Typical background patterns that would provide the knowledge, skills and abilities are:

: Possession of an associate’s degree from an accredited college or university, with major course work in business administration, marketing or a closely related field.
Experience: Four years of increasingly responsible administrative support experience, including two years performing technical administrative work in support of veterans programs and services. Experience in an academic setting is desirable.

Special Requirements:
• None

Example of Duties:

EXAMPLES OF DUTIES (Illustrative Only)

  • Coordinates and performs complex technical administrative work pertaining to specialized veterans programs and services.
  • Meets with students to discuss the educational benefits available to veterans; assists in determining eligibility for the benefit programs.
  • Serves as the primary Certifying Official for the college; receives a wide range of forms and documents that are required for benefit application, eligibility and/or delivery; reviews documents for accuracy and completeness and certifies their validity and source; reviews college transcripts, military backgrounds, and other information to identify student eligibility for services; assists veterans in completing and submitting application forms and documents.
  • Serves as a technical information resource to student veterans and others regarding available programs and services; explains and interprets policies, regulations and operational procedures to persons contacting the office such as faculty, students, staff and the general public.
  • Monitors student enrollment at YCCD to verify that classes meet program and graduation requirements; reviews and identifies non-qualified classes; notifies students regarding classes that are not eligible for program payment; confers with District and Veterans Affairs staff to advise students regarding an appropriate course of study to meet graduation or career requirements.
  • Assists students in resolving delinquent benefit payment issues.
  • Evaluates program processes and procedures; plans, develops and presents recommendations regarding technical methods and techniques of program administration.
  • Assists veterans in transferring their benefits to other colleges and universities.
  • Serves as a liaison to the CDVA and USDVA; monitors program activities for compliance with regulations, policies, procedures and requirements; provides information in support of audits and compliance surveys.
  • Performs research on internal and external data, methods, mechanisms and processes; performs technical data analyses and comparisons; monitors and reviews veteran-related legislation; compiles, prepares and presents issues/recommendations to management for evaluation.
  • Enters, maintains, and tracks complex data in manual and/or automated systems; develops and runs computerized queries; tabulates, summarizes and evaluates data; identifies trends and concerns; prepares summary reports.
  • Organizes plans and develops work accomplishment time lines.
  • Establishes and maintains complex file and record systems, including those for confidential and sensitive materials.
  • Performs other related duties as assigned.

• Work is generally performed in a standard office environment.

Licenses and Certificates:

Depending upon assignment, a valid license to drive in California may be required.

Physical and Mental Standards:

Physical and Mental Standards:
• Mobility:
ability to sit for long periods, move about an office, stand occasionally, reach above and below desk level.
• Dexterity: fine manipulation sufficient to operate a computer keyboard, handle individual papers, write and take notes.
• Lifting: frequent lifting of papers, files, equipment and material weighing up to 10 pounds.
• Visual Requirements: close vision sufficient to read files, documents, and computer screens and do close-up work; ability to adjust focus frequently.
• Hearing/Talking: ability to hear normal speech, speak and hear on the telephone, and speak in person.
• Emotional/Psychological Factors: ability to make decisions and concentrate; frequent contact with others including substantial public contact; frequent deadlines and time-limited assignments.

Additional Applicant Information:

Applications are accepted online only at:
Select Job Openings, Select Search Jobs, Select Job Title, Create an account and Apply to this job.
This is a classified bargaining unit position.

Applications will be reviewed by a screening committee which will select candidates to be interviewed.
Those applicants selected for personal interview will be notified by email or phone. In accordance with Board policy official offers of employment will be made only by the Chancellor or Vice Chancellor/Human Resources, YCCD. Final appointment is subject to confirmation by the Board of Trustees.
Federal law requires the District employ only US citizens and aliens authorized to work in the United States. Written verification of employment eligibility is required.

BACKGROUND CHECK: A background investigation of new employees is required, including reference checks and a state criminal history report. Employment will not begin until the history check has been cleared by Human Resources. The cost for the criminal history report will be the responsibility of the successful candidate.

The District may hire more than one applicant from this applicant pool.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

YCCD is an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. YCCD BP 3410 Nondiscrimination can be found at:

Open Date:


Close Date:


Open Until Filled:



On behalf of everyone at the Yosemite Community College District Office, Modesto Junior College and Columbia College, we welcome you to our District. All of our employees throughout the District are dedicated to excellence in serving our students. Even with all the fiscal issues that we are facing within the State of California, our staff has been working miracles with continuously reduced budgets. We continue to serve our students well, and provide them with great opportunities and a quality education. As the Chancellor, I am very proud of their efforts and dedication.

One of my greatest challenges is to ensure the educational quality and fiscal stability of our institutions. One way this is accomplished is through long-range planning. There are many exciting things on the horizon for the Colleges of the YCCD - especially with all the construction and completion of our Measure E building projects. We are very grateful to the community for your support of these efforts. Students will benefit for years to come; we extend to you heartfelt thanks.

The Mission of the Yosemite Community College District is: "The YCCD is committed to responding to the needs of our diverse community through excellence in teaching, learning and support programs contributing to social, cultural and economic development and wellness." We take this mission statement seriously; it is the one key element that we base all our efforts on - it is our charge to provide excellent, meaningful service to the community.

As educators, we always focus on offering life-changing opportunities for our students; that is our business. One of the most enjoyable experiences in my 30 year higher education career has been witnessing lives changing right before my eyes as students graduate or achieve their educational goals. When they go on to create successful lives for themselves, their families and their communities I know we have done our job! This is the reward of the work that we collectively do at the Yosemite Community College District. I most cordially invite you to become more involved in our dynamic educational community called the YCCD.

Most sincerely,

Joan E. Smith, Ed.D.


Columbia College is a dynamic institution of learners and creative thinkers dedicated to high standards of student success. We prepare students to be fully engaged in an evolving world by offering comprehensive and high quality programs and services. Columbia College is committed to a culture of improvement through measuring student learning across the institution. We strive for excellence, foster a spirit of professionalism and embrace diversity.

Modesto Junior College, one of the oldest community colleges in the state, was organized in 1921 to serve the first junior college district established under a State Legislature Enabling Act. Modesto Junior College was established to meet the needs of the community. Today the college strives to maintain the same objective—that of dedication and service to the community.

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