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Associate Provost, Student Services

Des Moines Area Community College
Urban Campus/Des Moines
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Job Details

Job Title:

Associate Provost, Student Services


Urban Campus/Des Moines

Job Number:


Employment Date:

As soon as possible

Job Category:

Administrative/Professional Positions

Application & Position Contact Information:

Human Resources at (515) 964-6479 or [email protected] for information concerning the application process. Anne Howsare Boyens at 515-248-7206 or [email protected] for information concerning the position or your status once the position has closed.

Salary Information:

Starting salary: $99,547 (work experience and meeting the desired qualifications listed may be considered in setting a salary above the minimum)
Pay Grade: A9

Job Summary:

Assist with the operation of the campus and other sites administered by the campus. Develop, implement and supervise integrated strategies to provide a comprehensive program of student services at a campus, including those that recruit, retain and graduate underrepresented students. Direct the student services team. Assume administrative leadership of the campus in the absence of the provost.

Essential Functions:

Coordinate and supervise the comprehensive program of student services that may include but is not limited to admission, registration, financial aid, career planning, orientation, advising, counseling, student conduct (behavioral and academic), business office, food service and/or other support services. Provide leadership for and oversee the planning, budgeting, reporting, assessment and evaluation of student services at the campus.Recommend class offerings and cancellations. Coordinate scheduling of courses with other campuses and attendance centers. Provide oversight and/or assistance with the hiring and training of adjunct faculty and student work/study staff.Participate in the development of district-wide policies, procedures and objectives related to student development. Communicate on a regular basis with other departments and campuses in order to improve departmental services to students. Responsible for planning and implementing student communication services and customer service initiatives. Serve on campus and district-wide committees.Assist with the strategic planning, promotion and marketing activities. Establish and maintain positive community relations. Assist in seeking new partnerships and relationships with outside organizations.Supervise departmental staff, recommend personnel actions related to hiring, compensation, performance evaluations, training, leaves, discipline, grievances, work schedules and assignments, administers personnel and related policies and procedures per the collective bargaining agreements and the EEO/AA plan.Perform other duties as assigned.

Required Qualifications:

Master’s degree in higher education, career/technical education, student personnel, adult education, or related area offered on the campus.
Five years of professional experience in an educational setting in student services or teaching including two years in an administrative or leadership role.
Demonstrated excellent communication and human relation skills.
Demonstrated knowledge in planning, organizing, administering and assessment of student services and programs.
Demonstrated effectiveness working with populations having diverse values, and/or coming from varied cultures and backgrounds.
Demonstrated competency in strategic planning.
Demonstrated competence in budget planning and management.
Demonstrated ability to lead, manage, coordinate and supervise a broad and diverse range of activities and people.
Demonstrated ability to promote collaboration, teamwork and partnerships with internal and external constituents.
Experience with mediation and conflict resolution or judicial affairs.
Demonstrated understanding of and commitment to the comprehensive community college philosophy.
Knowledge of current software applications.

Desired Qualifications:

Graduate work beyond master’s degree in higher education, student personnel, adult education or related area.
Ability to speak a language in addition to English.
Experience developing, delivering, and assessing professional development programming for student services staff.Knowledge of enrollment management trends and issues.
Knowledge of database systems and report generation.
Experience with a collective bargaining environment.
Demonstrated experience in developing and obtaining external sources of funding.
Community college experience.

Physical Requirements:

• Sit
• Lift Floor to Waist < 10 lbs
• Carry < 10 lbs x 100 ft
• Push/pull horizontal 10 lbs x 18 in
• Lateral Pinch
• Forward reach
• Crouch
• Neck Flexion, Extension & Rotation
• Fine Motor Coordination
• Hand & Foot Coordination
• Stand
• Ability to be Mobile

Mobility accommodations will be reviewed on a case-by-case basis and determined by the essential functions of this position.

Physical Demand Category:


Post offer, Pre-Employment Physical Test:


Work Schedule:

Monday-Friday, day hours

Posting Date:


Deadline for Submitting Applications:


Open Until Filled:


Special Instructions to Applicants:

DMACC is an Affirmative Action/Equal Employment Opportunity employer and embraces diversity. Women, minorities, individuals with disabilities and veterans are encouraged to apply. Individuals with disabilities desiring a reasonable accommodation in the application process should notify Human Resources at 515-964-6301 or by email [email protected]

THIS VACANCY REQUIRES: 1) A complete DMACC Employment Application (personal information, educational history, employment history, and supplemental questions). Incomplete applications and commenting “See Resume” will not be accepted. The application form will be used to screen applicants for required qualifications. 2) Attachment of transcripts to your electronic application. Transcripts must include the applicant’s name and degrees conferred. Scanned copies are acceptable.

Quick Link for Postings:

Nondiscrimination Statement::

Des Moines Area Community College shall not engage in nor allow discrimination covered by law against any person, group or organization. This includes in its programs, activities, employment practices, or hiring practices, and harassment or discrimination based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information (in employment) and actual or potential parental, family or marital status. Veteran status in educational programs, activities, employment practices, or admission procedures is also included to the extent covered by law.

Individuals who believe they have been discriminated against may file a complaint through the College Discrimination Complaint Procedure. Complaint forms may be obtained from the Campus Provost’s office, the Academic Deans’ office, the Judicial Officer, or the EEO/AA Officer, Human Resources. ADA questions and concerns may be directed to the Section 504/ADA Coordinator at 2006 S. Ankeny Blvd, Bldg. 6, Ankeny, IA 50023, phone 515-964-6857, [email protected] Title IX questions and concerns may be directed to the Title IX Coordinator at 2006 S. Ankeny Blvd, Bldg. 1, Ankeny, IA 50023, phone 515-964-6216, [email protected] Questions or complaints about this policy may be directed to the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661-7204, phone 312-730-1560, fax 312-730-1576, email [email protected]


DMACC is the largest community college in Iowa, serving Central Iowa since 1966. We have 500+ faculty and staff dedicated providing the most immersive, progressive, and innovative learning experience for our students.

We're proud to provide one of the best opportunities for educational advancement in the state. Our student body is made up of traditional students as well as professionals from a multitude of backgrounds.

We offer the lowest tuition and fees in the state with more than 220 programs of study. Our credit students can graduate with an associates degree, college diploma or certificate.  With courses available online or face-to-face, students can easily plan a class schedule that fits their needs.

With an average class size of 18 students to 1 faculty member, students get a level of assistance that may not be possible at other institutions.

We offer learning opportunities through our six campuses and six learning centers.

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