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Student Engagement Manager, Executive MBA Program

Employer
University of Denver
Location
Denver, Colorado, USA
Salary
Negotiable
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Job Details

The University is located in Denver, Colorado, a city known for its dynamic blend of business, innovation and world-class recreation. Denver is consistently ranked by Forbes and Kiplingers Magazine as one of the top cities for young professionals and recent college graduates. The University of Denver is a private institution founded in 1864. It serves a population of more than 5,200 undergraduate and 6,200 graduate students as a research-intensive institution. The beautiful campus is located approximately seven miles from downtown with easy access to public transportation.

With a long tradition of excellence and innovation, the Daniels College of Business prepares students to succeed in a dynamic, changing world. We are a high-achieving community of students, staff and faculty that inspires one another to think in new ways, perform at higher levels, and transform organizations and communities. Daniels is ranked among the top business schools and is the only business school in Colorado to receive rankings and recognition from BusinessWeek, the Financial Times, U.S. News & World Report and Forbes. The Daniels College of Business (DCB) offers a variety of baccalaureate, graduate, PhD and certificate programs which are detailed at https://daniels.du.edu/

Position Summary

The Executive MBA Student Engagement Manager reports to the Executive MBA Program Director. The Student Engagement Manager and the Program Director are the points of contact for all students in the program, and provide continuity throughout the prospect, student and alumni experience. Extensive student and faculty interface is required.

This position is responsible for providing an outstanding prospect/student/alumni experience as well as class operations and student support. This role has responsibility for the integration of all MBA student experiences, where possible. The outcome of this position should ultimately be a high sense of an engaged MBA student/alumni community.

Essential Functions

Class Operations and Student Support: Schedule and manage all catering for class day. Keep the kitchen and student areas clean and tidy, leaving both areas in better condition than they were found. Keep food and coffee/other drinks full on class days. Be the key student and faculty resource on class day. Assist with prospective student visitors as needed. Coordinate with student workers on class day to provide outstanding class day operations and student support. Works or provides student worker for duration of each class.

Prospect, Student and Alumni Engagement: Provide support to the Office of Admissions by scheduling and providing logistical support for MBA prospect interviews. Assist prospects in meeting other current students, arriving at the correct classroom on time for class visits. Ensure that all students are enrolled in respective LinkedIn group (Daniels at DU), upon new-student orientation. Work with Graduate Student services to support orientation/launch experience for EMBA students. Manages and sends the weekly student newsletter. Interface with Cohort Leaders to monitor the cohort experience, manage Cohort Leader meetings, disseminating information and surveys both to and from ambassadors/leaders to Program Director and Faculty Director. Understand DU support services such as Health and Counseling, Pioneers Cares, Advocacy Services (CAPE) and Title IX, and appropriately utilizes these resources. Regularly post known job opportunities, events and articles of interest, encouraging students to do the same. Develops, distributes and maintains EMBA mentor lists for students in support of MBA student career development goals and encourages students to participate in the Daniels Mentorship Program. In collaboration with the MBA team, plan and execute professional development opportunities for current students and alumni i.e. panel discussions, case competitions, Ideations, career services, leadership and professional development and other Daniels and DU events of interest to MBA students. This is partly accomplished by making sure students are aware of the wide range of activities/events available to them at Daniels/DU. Make alumni connections across programs for MBA students, for example with coffee connections, mentor opportunities, informational interviews with alumni, etc. In collaboration with MBA team and Daniels events team plan and execute commencement/graduation experience for MBA students every quarter. In partnership with Daniels Careers, actively contribute to the development of MBA career services strategy and execution. Provide office support to current students and other duties as assigned by the program lead. Track MBA referrals and assists with annual outreach to alumni via appropriate technology. Keep alumni rosters up-to-date, sharing results with DU and Daniels alumni relations.

Class Management: Manage Canvas for each class as appropriate, working with class instructors to make sure that full use is made of LMS, filing copy of each syllabus on the R drive and sending to Daniels administration. Add self as TA to classes to assist faculty as needed. Proofread class/professor schedule, cross-referencing with schedule archives, managing changes with Daniels scheduler. Manage book orders/purchases and library reserve system for all classes. Register students for classes. Assure students are registered for graduation when appropriate.

Team Collaboration: Assist Assistant Director for Data by providing any data needed for current projects. Assist Office Manager as needed to complete projects related to program.

Knowledge, Skills, and Abilities

  • Extremely accurate, detail-oriented, confidential, impartial, and objective.
  • Excellent critical and analytical thinking skills.
  • Excellent systems thinking and problem-solving skills, along with detailed follow-through.
  • Excellent written and oral communication skills.
  • Ability to organize priorities and projects.
  • Strong time management and constructive problem-solving skills.
  • Ability to problem solve and multitask using discretion and independent judgment.
  • Enthusiasm and the ability to thrive in an atmosphere of constant change and ambiguity.
  • Ability to make sound and appropriate decisions under tight timelines.
  • Self-awareness and willingness to learn and improve including effective and efficient cross- training and collaboration with colleagues as needed.
  • Skilled at connecting and building rapport with students, faculty, and external stakeholders.
  • Excellent customer service and interpersonal skills with internal and external partners.
  • Proficient in MS Office/systems (MS Word, Excel, Power Point; Visio and Project are a plus), Slate, Banner, Salesforce, Zoom, Office 365, Teams, Google Drive (used by 2U) and various learning management systems.

Required Qualifications

  • Bachelors degree in business or related field.
  • 2-4 years of customer service/event planning experience.
  • Ability to travel out of state 2-4 times per year.
  • Ability to work some weekends and evenings.

Preferred Qualifications

  • 5+ years work experience in higher education.

Work Schedule
Monday - Friday, 8:00am -4:30pm. Class days are typically Fridays & Saturdays 7:30 a.m. - 5:00 p.m., some evenings and weekends as required. Ability to travel out of state 2-4 times per year.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) Tuesday, February 8th, 2022. Applications will continue to be reviewed until the position is filled.

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 8.

Salary Range:
The salary range for this position is $50,000 - $57,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidates sex or any other protected status.

Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

Organization

Founded in 1864—just a few years after the city of Denver itself was founded—the University of Denver is one of the country's premier private universities.

The University's 125-acre campus, a few miles south of downtown Denver, is home to more than 11,500 students hailing from all regions of the United States and 83 other countries.

The University offers:

Regardless of what they study, University of Denver students embark on a personal educational journey that helps them find and follow their individual purpose.

Collaborative, Experiential Learning

Our students work closely with faculty, peers and members of the community on projects, research and fieldwork. They cross disciplines to discover new perspectives and approaches to problem solving.

In and out of the classroom, our students learn by doing, whether they're collecting data in the field or putting theory into practice in a clinical setting.

The University of Denver Culture

Across the University of Denver’s many divisions, departments, and offices, supervisors are searching for new employees who strive to excel and innovate, prize integrity, and who value the opportunity to engage with the community.  The University is always looking for creative problem solvers, critical thinkers, and lifelong learners who want to know more and do more.

At the University of Denver, our culture is steeped in ethics and social responsibility. As a result, our faculty and students represent a wide array of perspectives and enjoy the healthy dialogue that grows out of diversity. University of Maryland, Baltimore

For all their differences, the members of our community are united by a common purpose: They're determined to confront society's most pressing challenges—everything from world health and the global economy to access to education.

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