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Technology Consultant, IT Client Support

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Job Details



Technology Consultant, IT Client Support
University of California Los Angeles



Requisition Number: 35354
Salary: $26.44 - $42.54 hourly

Position Description:
Provide helpdesk services to Anderson School faculty and staff and to the students enrolled in the Full-Time, Executive, Fully-Employed MBA and Doctoral programs.

Helpdesk technicians are part of a team that supports hardware, software, operating system and classroom technology. Monitor help desk and classroom hot line calls and to serve as on-call technician as assigned. Troubleshoot laptop and desktop computer problems. Resolve routine computer, network and communication problems over the phone or perform service calls within the Anderson School building complex when appropriate. Follow up with end-users, track unresolved issues, and fully document problems and solutions. Test hardware and software in our fully networked environment, and provide support for classroom technology. Evaluate and provide specifications for new laptop and desktop models, and create and maintain how-to documentation and online training for users.


For full application instructions and position description, please visit: https://hr.mycareer.ucla.edu/applicants/Central?quickFind=82820

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction






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Organization

Working at University of California, Los Angeles

UCLA is a public research university located in the Westwood neighborhood of Los Angeles, California. It was founded in 1919 and is the second oldest of the ten campuses affiliated with the University of California system. UCLA offers over 300 undergraduate and graduate degree programs in a wide range of disciplines and enrolls about 26,000 undergraduate and about 12,000 graduate students from the United States and around the world every year.

UCLA features the College of Letters and Science, seven general campus professional schools, and four professional schools for the health sciences. The UCLA College of Letters and Science has 34 academic departments and 900 faculty, and houses the majority of UCLA's 129 undergraduate majors as well as the students in the Graduate Division of Letters and Sciences. The UCLA College Honors Program is also housed in the College. The College of Letters and Science's programs are divided into five academic divisions: humanities, social sciences, life sciences, physical sciences, and the International Institute. UCLA also offers certificate programs, undergraduate degree-credit and continuing education credits for non-full-time students through its UCLA Extension education program.

The 2010 edition of U.S. News & World Report ranked UCLA as the 24th best university in the nation and 32nd best in the world. In the 2007 edition of U.S. News and World Report, UCLA Medical Center was ranked best in the West, as well as one of the top 3 hospitals in the United States alongside Mayo Clinic, Cleveland Clinic, Massachusetts General Hospital, and Johns Hopkins Hospital. In 15 of the 16 medical specialty areas examined, UCLA Medical Center ranked in the top 20.

The campus' location in Los Angeles makes excursions to local museums, theaters, or other entertainment venues relatively quick and easy.

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