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Exchange Student Advisor (Student Services Professional II) - Office of International Programs

San Francisco State University
San Francisco

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Employment Type
Full Time
Institution Type
Four-Year Institution
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Job no: 510058
Work type: Staff
Location: San Francisco
Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Probationary, Full Time

Working Title

Exchange Student Advisor

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing [email protected]

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


Office of International Programs (OIP)

Appointment Type

This is a one-year probationary position

Time Base

Full-Time (1.0)

Work Schedule

Monday through Friday, from 8:00am to 5:00pm

Anticipated Hiring Range

$4,326.00 per month ($51,912 annually)

Salary is commensurate with experience.

Position Summary

Under general supervision of the Director of the Office of International Programs (OIP), the Exchange Student Advisor provides comprehensive advising to international exchange students on J-1 visas for maintenance of legal status, including orientation, general academic advising, course registration, support on federally regulated benefits such as employment, and assists students with cross-cultural adjustment and other issues affecting their daily academic and personal lives. The incumbent updates student databases including Campus Solutions (CS)/PeopleSoft and serves as a campus Alternate Responsible Officer (ARO) for the Department of State Exchange Visitor Program (J-1); issues immigration documents and maintains campus compliance in the Student Exchange & Visitor Information System (SEVIS); maintains exchange database and balances; participates in the organization and implementation of the international student orientation and other campus-wide events.

Position Information

  • Provide Advice and Counsel to J-1 Status Students and Maintain records
  • Provide advising to exchange students;
  • Assist students in dealing with issues regarding course registration, cross-cultural adjustment, housing, employment, and health insurance;
  • Provide general academic advising;
  • Provide pre-arrival support and assist the course registration of incoming exchange students;
  • Work with campus community to facilitate support for exchange students, including serving as liaison to the Office of the Registrar for exchange student infrastructure;
  • Update various databases (CS, PeopleSoft, SEVIS, etc.) as needed and required;
  • Monitor the exchange intake calendar and ensure that exchange student communications are sent on an appropriate timeline;
  • Maintain and update the exchange program website; and
  • Track compliance regarding health insurance, orientation attendance, and enrollment
    • Application Assessment
  • Process exchange program applications and follow up with students and partners as appropriate to request additional information
    • Assist in the Planning of Student Activities
  • Participate in the planning and implementation of orientation, workshops, special events and other campus-wide events and activities for both small and large campus groups.
    • Immigration Services
  • Serve as a campus Alternate Responsible Officer in SEVIS which includes issuing immigration documents, maintaining campus compliance, and fulfilling reporting requirements to Department of State.
    • Student Database Maintenance
    • Other Duties as Assigned

    Minimum Qualifications

    • Working knowledge of the practices, procedures and activities of the program to which assigned.
    • General knowledge of the methods and problems of organizational and program management.
    • General knowledge of research and interview techniques; and of the principles of individual and group behavior.
    • Ability to:
    • interpret and apply program rules and regulations; use initiative and resourcefulness in
    • planning work assignments and in implementing long-range program improvements; obtain factual and
    • interpretative information through interviews; reason logically; collect, compile, analyze and evaluate
    • data and make verbal or written presentations based on these data; advise students individually and in
    • groups on routine matters where required; recognize multicultural, multisexed and multi-aged value
    • systems and work accordingly; establish and maintain cooperative working relationships with faculty,
    • CSU administrators, student organizations, private and public agencies and others in committee work,
    • and student advising and community contacts; and, rapidly acquire a general knowledge of the overall
    • operation, functions and programs of the campus to which assigned. Demonstrated ability to make
    • decisions and carry through actions having implications with regard to other program or service areas
    • Services Office.
  • Equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience.
    • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

    Preferred Qualifications

    • Two years of professional experience as an exchange student advisor/ARO working directly with exchange students in a college/university setting.
    • Two years of hands-on experience with the SEVIS.
    • Two years of experience advising J-1 visa international students on State Department regulations.
    • Experience independently analyzing and interpreting regulations pertaining to J-1 students and developing creative solutions to problems.
    • Computer literate with working knowledge of, or the ability to become quickly familiar with SF State’s
    • CS and PeopleSoft systems.
    • Fluency in at least one language other than English.
    • Experience studying or living abroad for one year.
    • Cross-cultural sensitivity and demonstrated ability to work well with individuals from a variety of cultural, ethnic, religious and linguistic backgrounds.
    • Excellent oral and written communication skills.
    • Working knowledge of practices, procedures, and activities of a Study Abroad/International Exchange office
    • Ability to plan and coordinate activities/events for large and small groups.\
    • Ability to interpret and apply program rules and regulations.
    • Communicative ability to establish and maintain cooperative working relationships with SF State and CSU faculty, administrators, student organizations, parents/family members, overseas university faculty/staff.
    • Excellent presentation skills.
    • Ability to work effectively with underserved populations.
    • Ability to apply judgment to recommend solutions to problems and changes in program procedures.
    • Ability to work well under pressure and to multitask.
    • Core Competencies – embody the following competencies:
    • Bias toward collaboration and teamwork
    • Effective oral, written, and nonverbal communication skills
    • Customer/Client Focus with an emphasis in problem solving and resolution
    • Personal effectiveness and credibility as demonstrate by interpersonal and professional confidence
    • Diversity and inclusion


    Must be able to work occasional evenings and weekends to participate in various campus study abroad student programs, workshops, orientations, and special events; and competently interact with a culturally and ethnically diverse population of students, faculty and staff.

    Pre-Employment Requirements

    This position requires the successful completion of a background check.

    Eligibility to Work

    Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.


    Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

    We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

    Employment Requirement

    CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to [email protected].

    Additional Information


    The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

    Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

    Advertised: January 21, 2022 (9:00 AM) Pacific Standard Time
    Applications close: Open until filled

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