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Financial Aid Specialist

University of North Florida
Jacksonville, FL

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Administrative Jobs
Institutional & Business Affairs, Financial Aid
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Job Title:

Financial Aid Specialist

Position Number:

356420, 318260

Requisition Number:


Position Type:

Support Staff Non Exempt

Class Code:


Time-limited through:


Type of Appointment:


Faculty Position Sub-Type:


Length of Appointment:


Internal Recruitment?:


Working Hours:

8:00am - 5:00pm


Financial Aid Office




Academic Affairs - DIV



Approved Hiring Salary Range:

$27,406.15 to Negotiable

Pay Basis:


Equal Opportunity:

In 2020, the University of North Florida (UNF) received the prestigious INSIGHT Into Diversity magazine Higher Education Excellence in Diversity (HEED) Award, the only application-based national award for U.S. colleges and universities that exhibit an outstanding commitment to diversity and inclusion across their campuses. In addition, UNF ranked highest among the HEED institutions and was recognized as a 2020 Diversity Champion.

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.


UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.

Faculty Initiatives:

The University of North Florida promotes the quality and effectiveness of education and strives to maintain the highest standards of academic excellence in all phases of instruction, research/scholarship/creative activity, and service.

General Description / Primary Purpose:

The Financial Aid Specialist review, analyzes, and monitor student’s financial aid records which are used to determine students’ financial aid awards based on established eligibility criteria subject to internal and external audit. Also clarifies federal, state, and University rules, regulations, statutes, procedures, and policies to advise students and others including University faculty and staff. This position involves specialized capabilities and knowledge in the implementation and administration of financial aid in one or more of several federal and/or state program areas, including but not limited to: grants, loans, work study, student eligibility, and return to Title IV.

Job Function:

Perform federal/state mandated audits of parent/student personal financial data. Evaluates students’ financial aid files against supporting documents to determine eligibility for awarding. Utilizes professional judgement to determine resolutions required to resolve problems with Title IV funding. Process corrections utilizing institutional, federal, state and other agency resources to update and monitor the corrections.
Advise, counsel, and inform students, parents, and staff about available financial aid opportunities, eligibility requirements, application processes, financial literacy, and College resources over the telephone, and through email.
Carefully adhere to all department policies and procedures as translated from institutional, state, and federal guidelines and regulations, including FERPA, and participate in professional development on a continual basis to stay compliant.

Assist students with the accurate completion of financial aid application documents and evaluate applicable supporting documentation.

Communicate with students to resolve issues and discrepancies or make revisions in awards based on established criteria and guidelines.

Discuss a variety of sensitive and confidential information with students and others as appropriate including parents, faculty, and staff.

Interpret, review, understand, and apply department policies and procedures translated from complex regulations and policies governing all Title IV financial assistance and programs administered by the state and federal government.

Complete, analysis and reconciliation (determination) involving hours taken, income, and other variables to determine eligibility.

Apply independent, professional judgement to review and analyze varied documentation, often of a highly sensitive and confidential nature, to make decisions regarding appeals, overrides, and eligibility based on an understanding of related federal, state, and local guidelines.

Research and resolve problems including recommendation of appropriate solutions, corrective actions, and adjustments as needed for resolution.

Resolve problems related to overpayments and incorrect disbursements based on established guidelines.

Communicate tactfully while exercising extreme diplomacy, empathy, and compassion when dealing with sensitive information, challenging situations, difficult, and sometimes disgruntled individuals.

Use appropriate strategies to diffuse tense situations and recognize when to make referrals to avoid escalation.

Work in consultation with the Coordinator, as needed, for research, resolution, and de-escalation.

Comply with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.

Provide service excellence through courteous, informed, accessible, and professional engagement.

Process and Perform other financial aid reports and duties as assigned.

Percentage Of Time:


Job Function:

During declared campus emergencies, this position may be required to perform specific job related duties at a designated off campus location or place of residence.

Percentage Of Time:


Marginal Functions:

Participate in cross training activities with the Enrollment Services Processing office. Participates in activities that involve testing Banner. Participates in yearly training opportunities and may be asked to train new employees. Responsible for updating functional job description on a yearly basis.

Required Qualifications:

A high school diploma and four years of experience directly related to the job functions. Directly related college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Faculty Position Required Qualifications:


Departmental Requirements:

A high school diploma and five years of experience directly related to the job functions. Directly related college course work or vocational/technical training may substitute at an equivalent rate for the required experience. Must possess excellent communication skills, both written and verbal; must be well organized; must have strong computer skills; must be able to sit for long periods of time and focus on data processing; must be able to perform duties in an open/shared space work environment; must be able to maintain accurate records; must have ability to use independent judgment and initiative; must have the ability to analyze and evaluate information; must have the ability to understand basic interpersonal and team building skills and act professionally in the work environment; must have the ability to deal effectively, respectfully, and diplomatically with others, and maintain good working relationships with co-workers.

Statement(s) of Understanding Definition:

This position requires a background check. In conjunction with the University’s policy, this position may also require a credit check.

The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.

Required Licensure or Certification:


Machines/Equipment used regularly:


Anticipated Start Date:


Job Posting Date:


Application Review Date:


Open Until Filled:


Point of Contact Information:

Meghan Hull, 620-5828

Hiring Official:

Ju'Coby Todd Washington, 620-2881

Location if not Jacksonville:


Special Instructions:

Applicants must complete an online application, as well as upload supplemental documents, at in order to be considered for this position. Applicants who do not apply online and/or upload all the required documents will not be considered for this position. Once you submit both your completed application and uploaded documents you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Meghan Hull at [email protected]



Mission Statement

Our student-centered mission is to create the next generation of thinkers, leaders, and problem solvers with the knowledge and experience to uniquely change the world. 

Vision Statement

University of North Florida will be the higher education nexus where diverse students, faculty, and organizations from around the world collaborate to creatively innovate for the advancement of society.


We achieve excellence in all we do; we are an institution of uncompromising character; we lead with humility, humanity and integrity.


Integrity – We do the right thing for the right reason at the right time.

Respect – We treat everyone with kindness, we are informed by the perspectives of other, and we draw strength from our differences.

Accountability – We are responsible for how the outcomes of our actions affect others and our environment. 

Innovation – We harness creativity and talent to turn challenges into opportunities and problems into solution in a uniquely UNF way.


Strategic Goal

University of national prominence and distinction with North Florida as our catalyst and student success as our mantra.  Learn more about UNF’s 2020-2025 Strategic Plan.

Statement of Unity

UNF stands in unity and solidarity with all members of our community, regardless of genetic information, race, color, religion, age, sex, disability, gender identity and expression, sexual orientation, marital status, national origin, or veteran status. We are proud of the diversity in our students, faculty and staff.

We strongly condemn acts of hate and bigotry as antithetical to the university's core values of mutual respect and civility. Actions and words that seek to deny human beings full membership in the broader moral community on the basis of arbitrary characteristics are intolerable. We stand opposed to violence in language or in action, and we see these as a threat to the mission of UNF as a public university that is committed to intellectual and cultural growth and civic awareness.

We pledge to stand with and for those who are the most vulnerable members of our community and to take actions that help our students and fellow employees feel safe and know that they are safe. We affirm UNF's unreserved commitment to student success within a diverse, supportive campus culture. We seek to embody the ideals of a free and democratic society, and we fully support and value each member of our community.


Find Us
1 UNF Drive
United States
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