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Service Area Coordinator

Illinois State University
Normal, Illinois

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Job Details

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Job No: 512881
Work Type: On Campus
Location: Normal, Illinois

Title: Service Area Coordinator

Division Name: Student Affairs

Department: University Housing Services

Campus Location: Normal, IL

General Summary

The Service Area Coordinator (SAC) provides leadership and administration for a service area within a University Housing residential complex. Each Service Area includes 24/7 Front Desk Operations, Fitness Centers, and mailrooms. In conjunction with the Residence Hall Coordinators and Area Coordinators, the SAC assists with the supervision and maintenance of a comprehensive inclusive residential living program. The SAC is responsible for staff training and the daily administration of residential operations, facilities, and programs. The SAC serves on one University Housing Services Professional Staff committee and assists in projects designed to enhance the quality of student life for residence hall students. The SAC will strive to create a residential environment that is conducive to living and learning. This position will also participate in a 24-hour on-call/duty coverage rotation. This is an entry-level position designed to progress within the field as such; this position has a 5-year limit.

This is a live-in position and provides a furnished apartment and 100 meal swipes per semester.

Essential Duties

Student Development
• Administrative management of a residential service area for 900–2,000 students.
• Select, train, supervise, and evaluate service area student staff.
• Provide leadership for service area operations of at least one residential complex, which can include Front Desks, Fitness Center, Mailroom, and Facilities.
• Participates in University Housing initiatives (i.e. department wide programs, student leadership recruitment and selection, Homecoming, etc.).
• Facilitate scheduled staff meetings.
• Serve on a standing professional staff committee for University Housing Services.
• Collaborate and maintain regular contact with campus partners.
• Review and follow up on room and building work orders.
• Serve as a resource person for area students and staff.
• Identify and create opportunities for those in underrepresented groups to gain leadership and employment opportunities.

On Call Responsibilities
• Participate in a 24-hour on-call/duty coverage rotation.
• Participate in resolving personal and/or community related conflicts.
• Interpret and enforce university policies, procedures, and regulations.

Required Qualifications

1. Bachelor's degree prior to July 1, 2022
2. Valid driver's license

Desired Qualifications

1. Two (2) years part-time administrative work in the residence halls or campus activities.
2. Experience working in a university setting, residential life preferred
2. Office administrative skills; competent computer and Microsoft Office skills.
3. Strong problem solving skills.
4. Ability to provide student-centered and customer service orientation.
5. Strong oral and written communication skills and active listening skills.
6. Ability to accept change with a positive attitude.
7. Flexibility and adaptability to shift from one task to another.
8. Sensitivity to multi-cultural issues and supports a diverse environment.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

Effectively communicate on a daily basis.
Move about in various location on campus as needed to complete day-to-day work

Proposed Starting Date

July 2022

Salary Rate / Pay Rate

$2964 per month. Addtionally, this is a live-in position and provides a furnished apartment and 100 meal swipes per semester.

Required Applicant Documents

Resume, Cover Letter, Reference List (including the names and contact information of three professional references)

PLEASE NOTE: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Contact Information for Applicants

Tim McCue
[email protected]

Important Information for Applicants

This position is subject to a criminal background investigation based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.

Application Opened: 01/21/2022 09:00 AM CST
Application Closes: Open until filled



Illinois State University, founded in 1857, is the oldest public university in Illinois. Illinois State is a co-educational, residential university committed to fostering a small-college atmosphere with large-university opportunities and promoting the highest academic standards in teaching, scholarship, and community service. Serving more than 20,000 students, our six colleges offer 178 undergraduate majors, 77 minors, 102 master’s programs, 18 doctoral degrees, and 42 certificate options. We have repeatedly been named a “Great Place to Work” by the Chronicle of Higher Education.

Illinois State University is committed to and accountable for advancing equity, diversity, and inclusion in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our mission.


Illinois State University, a first-choice public university, will be increasingly recognized as a national leader for educating high-achieving, motivated students who seek an individualized and transformative experience at an institution that:

  • Offers premier undergraduate and graduate programs that integrate traditional knowledge and methods with emerging ideas and innovations
  • Generates knowledge through high-quality research, scholarship, and creative activities
  • Supports student learning and development inside and outside of the classroom
  • Serves the region, state, nation, and world through its commitments to responsible stewardship, meaningful civic engagement, cultural enrichment, and the development of global citizens


We at Illinois State University work as a diverse community of scholars with a commitment to fostering a small-college atmosphere with large-university opportunities. We promote the highest academic standards in our teaching, scholarship, public service and the connections we build among them. We devote all of our resources and energies to creating the most supportive and productive community possible to serve the citizens of Illinois and beyond.


Pursuit of Learning and Scholarship

Illinois State University works with students as partners in their educational development inside and outside of the classroom so that students come to appreciate learning as an active and lifelong process. The University contributes new knowledge through research, scholarship, and creative activities in which all students, faculty, and staff are encouraged to participate. Faculty members embrace a balanced teacher–scholar model that values their contributions as teachers (facilitators of learning) and scholars (creators and discoverers of knowledge and information). 

Individualized Attention

Illinois State University provides a supportive environment that places all learners at the center of teaching and scholarship. Innovative curricular and cocurricular programs, strong student-faculty-staff connections, and superior student services focus on each student as an individual. The University fosters academic and personal growth, recognizes unique educational aspirations, and acknowledges that each faculty and staff member is integral to student success.


Illinois State University affirms and encourages community and a respect for differences by fostering an inclusive environment characterized by cultural understanding, ethical behavior, and social justice. The University supports a diverse faculty and staff who mentor a diverse student population. The University endeavors to provide opportunities for all students, staff, and faculty to participate in a global society.


Illinois State University promotes an environment defined by the highest ethical standards. Leadership of the University is characterized by stability, adherence to shared values, collaborative decision making, and accountable stewardship of all university resources. Members of the University community work collaboratively through shared governance to ensure the success of the University and are dedicated to making ongoing improvements, always enhancing their contribution to Illinois State University and building on prior accomplishments. Teaching and learning, including research and creative activities, are conducted at the highest level of academic quality and integrity.

Civic Engagement

Illinois State University prepares students to be informed and engaged global citizens who will promote and further the goals of society. The University promotes active learning experiences through which students will gain an awareness and understanding of civic engagement as a lifelong responsibility. The University partners with business, industry, government, and educational entities providing leadership in local, statewide, national, and international initiatives; expanding service and outreach; and enhancing financial support for instructional, scholarly, and service activities.

Illinois State University, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding affirmative action, nondiscrimination, and anti-harassment. Illinois State University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, order of protection, gender identity and expression, ancestry, age, marital status, disability, genetic information, unfavorable military discharge, or status as a veteran in employment, educational programs and activities, or admissions. Inquiries or complaints may be addressed by contacting the director of the Office of Equal Opportunity and Access by email at [email protected], by calling (309) 438-3383, or by mail at Illinois State University, Campus Box 1280, Normal, IL 61790.

Find Us
Campus Box 1300
Illinois State University
United States
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