Student Services Specialist

Newton Campus

22-C21

As soon as possible

Support Staff Positions

Human Resources at (515) 964-6479 or jobs@dmacc.edu for information concerning the application process. Joe DeHart at 641-791-1721 or jcdehart@dmacc.edu for information concerning the position or your status once the position has closed.

HIRING RANGE: $20.00-$21.40 per hour based on experience.
Pay Grade: 08

Provide support to the student population through the transition into college in the areas of enrollment, financial aid, and student account processes. This support may be done in one-on-one and/or group settings. Serve as secondary front desk person assisting students on campus through all areas of student services.

Process admissions and course registrations. Provide individualized information and support on entrance requirements for programs and courses and assist students in completing the necessary steps to be admitted and/or register for classes. Collect necessary support documentation the student needs to provide and enter those documents in the College’s student records system.Provide financial aid information and services to students. Assist students in establishing payment plans, receive and process student tuition payments and miscellaneous fees, and reconcile daily receipts. Support the completion of financial assistance applications (FAFSA, scholarships, supplemental materials, etc.) and necessary supporting documents. Place students in work study positions and support textbook services.Provide support for the annual enrollment management strategies and plan, including visit days, family nights, campus tours, college fairs, and community outreach programming. This includes scheduling events and classes on campus including the DMACC Newton Conference Center, community events and building partners.Perform other duties as assigned.

Associates degree (high school diploma and two years of related experience may substitute for associate’s degree.)
One year of general office experience which includes computer experience and substantial public contact.
Strong communication skills.
Ability to plan, organize and manage time.
Demonstrated ability to establish and maintain a professional working relationship with a wide variety of individuals coming from diverse backgrounds.
Knowledge of current software applications.

Post-secondary degree.
Experience in an educational institution preferably in student services.
Experience assisting students with financial aid, admissions/registration or student accounts.
Experience in a community college either as an employee or student.
Knowledge of educational databases (Banner, PeopleSoft, WorkDay, Datatel, etc.)
Comfortable learning and working with technology.
Experience providing high levels of customer service.
Business office experience including handling cash, accounts receivable/payable.
Ability to speak and understand a language in addition to English.

Constant:
• Sit
Occasional:
• Lift Floor to Waist < 10 lbs
• Carry < 10 lbs x 100 ft
• Push/pull horizontal 10 lbs x 18 in
• Lateral Pinch
• Forward reach
• Crouch
• Neck Flexion, Extension & Rotation
• Fine Motor Coordination
• Hand & Foot Coordination
• Stand
• Ability to be Mobile

Mobility accommodations will be reviewed on a case-by-case basis and determined by the essential functions of this position.

Light

N/A

Monday-Friday, day hours

01/20/2022

01/30/2022

No

DMACC is an Affirmative Action/Equal Employment Opportunity employer and embraces diversity. Women, minorities, individuals with disabilities and veterans are encouraged to apply. Individuals with disabilities desiring a reasonable accommodation in the application process should notify Human Resources at 515-964-6301 or by email jobs@dmacc.edu.

THIS VACANCY REQUIRES: 1) A complete DMACC Employment Application (personal information, educational history, employment history, and supplemental questions). Incomplete applications and commenting “See Resume” will not be accepted. The application form will be used to screen applicants for required qualifications.

https://jobs.dmacc.edu/postings/7845

Des Moines Area Community College shall not engage in nor allow discrimination covered by law against any person, group or organization. This includes in its programs, activities, employment practices, or hiring practices, and harassment or discrimination based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information (in employment) and actual or potential parental, family or marital status. Veteran status in educational programs, activities, employment practices, or admission procedures is also included to the extent covered by law.

Individuals who believe they have been discriminated against may file a complaint through the College Discrimination Complaint Procedure. Complaint forms may be obtained from the Campus Provost’s office, the Academic Deans’ office, the Judicial Officer, or the EEO/AA Officer, Human Resources. ADA questions and concerns may be directed to the Section 504/ADA Coordinator at 2006 S. Ankeny Blvd, Bldg. 6, Ankeny, IA 50023, phone 515-964-6857, dso@dmacc.edu. Title IX questions and concerns may be directed to the Title IX Coordinator at 2006 S. Ankeny Blvd, Bldg. 1, Ankeny, IA 50023, phone 515-964-6216, Title9@dmacc.edu. Questions or complaints about this policy may be directed to the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661-7204, phone 312-730-1560, fax 312-730-1576, email OCR.Chicago@ed.gov.