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Student Services Specialist

Employer
Des Moines Area Community College
Location
Newton Campus

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Administrative Jobs
Student Affairs, Student Activities & Services
Employment Type
Full Time
Institution Type
Community College
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Job Details

Job Title:

Student Services Specialist

Campus:

Newton Campus

Job Number:

22-C21

Employment Date:

As soon as possible

Job Category:

Support Staff Positions

Application & Position Contact Information:

Human Resources at (515) 964-6479 or [email protected] for information concerning the application process. Joe DeHart at 641-791-1721 or [email protected] for information concerning the position or your status once the position has closed.

Salary Information:

HIRING RANGE: $20.00-$21.40 per hour based on experience.
Pay Grade: 08

Job Summary:

Provide support to the student population through the transition into college in the areas of enrollment, financial aid, and student account processes. This support may be done in one-on-one and/or group settings. Serve as secondary front desk person assisting students on campus through all areas of student services.

Essential Functions:

Process admissions and course registrations. Provide individualized information and support on entrance requirements for programs and courses and assist students in completing the necessary steps to be admitted and/or register for classes. Collect necessary support documentation the student needs to provide and enter those documents in the College’s student records system.Provide financial aid information and services to students. Assist students in establishing payment plans, receive and process student tuition payments and miscellaneous fees, and reconcile daily receipts. Support the completion of financial assistance applications (FAFSA, scholarships, supplemental materials, etc.) and necessary supporting documents. Place students in work study positions and support textbook services.Provide support for the annual enrollment management strategies and plan, including visit days, family nights, campus tours, college fairs, and community outreach programming. This includes scheduling events and classes on campus including the DMACC Newton Conference Center, community events and building partners.Perform other duties as assigned.

Required Qualifications:

Associates degree (high school diploma and two years of related experience may substitute for associate’s degree.)
One year of general office experience which includes computer experience and substantial public contact.
Strong communication skills.
Ability to plan, organize and manage time.
Demonstrated ability to establish and maintain a professional working relationship with a wide variety of individuals coming from diverse backgrounds.
Knowledge of current software applications.

Desired Qualifications:

Post-secondary degree.
Experience in an educational institution preferably in student services.
Experience assisting students with financial aid, admissions/registration or student accounts.
Experience in a community college either as an employee or student.
Knowledge of educational databases (Banner, PeopleSoft, WorkDay, Datatel, etc.)
Comfortable learning and working with technology.
Experience providing high levels of customer service.
Business office experience including handling cash, accounts receivable/payable.
Ability to speak and understand a language in addition to English.

Physical Requirements:

Constant:
• Sit
Occasional:
• Lift Floor to Waist < 10 lbs
• Carry < 10 lbs x 100 ft
• Push/pull horizontal 10 lbs x 18 in
• Lateral Pinch
• Forward reach
• Crouch
• Neck Flexion, Extension & Rotation
• Fine Motor Coordination
• Hand & Foot Coordination
• Stand
• Ability to be Mobile

Mobility accommodations will be reviewed on a case-by-case basis and determined by the essential functions of this position.

Physical Demand Category:

Light

Post offer, Pre-Employment Physical Test:

N/A

Work Schedule:

Monday-Friday, day hours

Posting Date:

01/20/2022

Deadline for Submitting Applications:

01/30/2022

Open Until Filled:

No

Special Instructions to Applicants:

DMACC is an Affirmative Action/Equal Employment Opportunity employer and embraces diversity. Women, minorities, individuals with disabilities and veterans are encouraged to apply. Individuals with disabilities desiring a reasonable accommodation in the application process should notify Human Resources at 515-964-6301 or by email [email protected]

THIS VACANCY REQUIRES: 1) A complete DMACC Employment Application (personal information, educational history, employment history, and supplemental questions). Incomplete applications and commenting “See Resume” will not be accepted. The application form will be used to screen applicants for required qualifications.

Quick Link for Postings:

https://jobs.dmacc.edu/postings/7845

Nondiscrimination Statement::

Des Moines Area Community College shall not engage in nor allow discrimination covered by law against any person, group or organization. This includes in its programs, activities, employment practices, or hiring practices, and harassment or discrimination based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information (in employment) and actual or potential parental, family or marital status. Veteran status in educational programs, activities, employment practices, or admission procedures is also included to the extent covered by law.

Individuals who believe they have been discriminated against may file a complaint through the College Discrimination Complaint Procedure. Complaint forms may be obtained from the Campus Provost’s office, the Academic Deans’ office, the Judicial Officer, or the EEO/AA Officer, Human Resources. ADA questions and concerns may be directed to the Section 504/ADA Coordinator at 2006 S. Ankeny Blvd, Bldg. 6, Ankeny, IA 50023, phone 515-964-6857, [email protected] Title IX questions and concerns may be directed to the Title IX Coordinator at 2006 S. Ankeny Blvd, Bldg. 1, Ankeny, IA 50023, phone 515-964-6216, [email protected] Questions or complaints about this policy may be directed to the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661-7204, phone 312-730-1560, fax 312-730-1576, email [email protected]

Organization

DMACC is the largest community college in Iowa, serving Central Iowa since 1966. We have 500+ faculty and staff dedicated providing the most immersive, progressive, and innovative learning experience for our students.

We're proud to provide one of the best opportunities for educational advancement in the state. Our student body is made up of traditional students as well as professionals from a multitude of backgrounds.

We offer the lowest tuition and fees in the state with more than 220 programs of study. Our credit students can graduate with an associates degree, college diploma or certificate.  With courses available online or face-to-face, students can easily plan a class schedule that fits their needs.

With an average class size of 18 students to 1 faculty member, students get a level of assistance that may not be possible at other institutions.

We offer learning opportunities through our six campuses and six learning centers.

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