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Business and Technology Application Technician

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Job Details

Job Title:

Business and Technology Application Technician

Position Number:


Vacancy Open to:

All Candidates



Department Homepage:

Advertising Department:



Administration & Finance

Classification Title:

12233 Bus Tech Applic Tech

Competency Level:

1 - Contributing

Working Title:

Bus Tech Applic Tech

Number of Vacancies:


Full Time Equivalent (FTE):


Full Time or Part Time:

Full Time

Recruitment Range:

$37,230 - $54,492

Anticipated Hiring Range:

$37,230 - $49,092

Salary Grade Equivalency:


Work Schedule:


Work Hours:


Position Location (City):


Job Category:

Staff - Information Technology

Organizational Unit Overview:

Information Technology and Computing Services (ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university.

The Enterprise Information Systems (EIS) team is a major division of ITCS that develops, acquires, enhances, and supports administrative computer applications for the university. EIS works closely with central offices across campus, including numerous steering committees, to ensure administrative systems meet the needs of the university, and is responsible for the design, development, implementation, operation and enhancement of administrative computer applications for over 29,000 students and over 7,000 employees. Programming specialists, analysts, and technicians are assigned to sub teams on the New Technology Development Group team, Document Imaging team, and the Administrative Systems Development and Support team. These teams support the university’s needs for document imaging, the university web portal, and the ERP needs of administrative offices in the finance, human resource and payroll, student, and university advancement areas.

Job Duties :

This position is a support position on the Xtender team within Enterprise Information Systems (EIS) in ITCS. Primary responsibilities include providing security account management as the Banner Security Administrator and supporting AppWorx/Automic (job scheduling program) for IT staff by running, modifying, and scheduling jobs. Secondary responsibilities include providing backup support for Kronos and Xtender security, documentation, help desk ticket support, and some programming.

The Banner Security Administrator receives requests approved through the Banner Security Application and processes the requests within Ellucian Banner. The Banner Security Administrator also processes terminations and changes in account access. This position also provides support for twice monthly Banner Change Management meetings which are held virtually. Lastly, this role will support users remotely (Teams, WebEx) that submit help desk tickets for service because of issues accessing Banner.

In a backup role, this position supports the primary Kronos security administrator. This involves modifying security roles in Kronos for employees and supervisors. In addition, this position will also provide backup support for the primary Xtender security administrator. This involves processing Banner Security Requests, creating accounts, security groups, and assigning access.

This support position will also create documentation and support the EIS Xtender team. The Technician will work to ensure documentation exists and is up to date for all tickets processed. The technician position will also be involved in programming work for non-critical requests in order to build up a skillset in development.

Employees are required to adjust their standard work schedule to meet the requirements of their position, which includes and not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations. This position may be eligible for Flexible Work Arrangements (FWA) under the ECU FWA Policy.

Minimum Education/Experience:

Associate’s Degree in Computer Programming, or Bachelor’s degree with some computer related coursework from an appropriately accredited university; or an equivalent combination of education and experience. Journey level requires an additional six months experience. Advanced level requires an additional one year of experience.

License or Certification required by statute or regulation:


Preferred Experience, Skills, Training/Education:

• Associate degree in computer programming or related study or bachelor’s degree with some programming coursework, or an equivalent combination of training and experience
• Experience supporting enterprise applications
• Familiarity with security account management, preferably in an Ellucian Banner environment
• Basic knowledge of database design and familiarity with a relational database platform (Oracle, SQL Server, or MySQL)
• Exceptional problem-solving skills
• Ability to think clearly and accurately to resolve issues under pressure
• Attention to detail
• Able to communicate well in oral and written form
• Good people skills
• Ability to translate technical concepts to non-technical users
• Excellent organization skills
• Comfortable working in a team environment

License or Certification required by the Department:


Special Instructions to Applicant:

  • Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
  • If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
  • Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
  • Applicants must be currently authorized to work in the United States on a full-time basis.

Job Open Date:


Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. :


Open Until Filled:


Quick Link for Direct Access to Posting:

Alternate option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.


East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or [email protected].

Eligibility for Employment:

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Office of Human Resources Contact Information:

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to [email protected] Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.


ECU offers a challenging academic environment and an energetic campus life. We are committed to excellence through a talented and diverse faculty and staff. One of the perks of working at ECU is that you can take up to 9 credit hours of classes per year at no cost to you. There is also a textbook loan program in place available to permanent ECU staff and faculty, or their eligible dependent children or spouse. ECU also offers excellent benefits, including health care and retirement plans, and generous leave time.

Scholarship. Discovery. Service. Leadership.

Here, those values are more than just buzzwords. They indicate the wealth of opportunity that ECU students experience while engaging in the rigorous pursuit of knowledge. They define the many ways in which students innovate and forge new paths. They encompass the life lessons our students learn while serving others and improving communities. They emphasize the encouragement our students receive to stand up and lead the way into a brighter tomorrow.

To be a national model for student success, public service and regional transformation, East Carolina University:

  • Uses innovative learning strategies and delivery methods to maximize access;
  • Prepares students with the knowledge, skills and values to succeed in a global, multicultural society;
  • Develops tomorrow's leaders to serve and inspire positive change;
  • Discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond;
  • Transforms health care, promotes wellness, and reduces health disparities; and
  • Improves quality of life through cultural enrichment, academics, the arts, and athletics.

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