Business and Technology Application TechnicianPosition Number:
400171Vacancy Open to:
All Candidates Time-Limited:
ITCS ENTERPRISE INFORMATION SYSTEMSDivision:
Administration & FinanceClassification Title:
12233 Bus Tech Applic TechCompetency Level:
1 - ContributingWorking Title:
Bus Tech Applic Tech Number of Vacancies:
1Full Time Equivalent (FTE):
1.0Full Time or Part Time:
Full TimeRecruitment Range:
$37,230 - $54,492Anticipated Hiring Range:
$37,230 - $49,092Salary Grade Equivalency:
8am-5pmPosition Location (City):
Staff - Information TechnologyOrganizational Unit Overview:
Information Technology and Computing Services (ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university.Job Duties :
The Enterprise Information Systems (EIS) team is a major division of ITCS that develops, acquires, enhances, and supports administrative computer applications for the university. EIS works closely with central offices across campus, including numerous steering committees, to ensure administrative systems meet the needs of the university, and is responsible for the design, development, implementation, operation and enhancement of administrative computer applications for over 29,000 students and over 7,000 employees. Programming specialists, analysts, and technicians are assigned to sub teams on the New Technology Development Group team, Document Imaging team, and the Administrative Systems Development and Support team. These teams support the university’s needs for document imaging, the university web portal, and the ERP needs of administrative offices in the finance, human resource and payroll, student, and university advancement areas.
This position is a support position on the Xtender team within Enterprise Information Systems (EIS) in ITCS. Primary responsibilities include providing security account management as the Banner Security Administrator and supporting AppWorx/Automic (job scheduling program) for IT staff by running, modifying, and scheduling jobs. Secondary responsibilities include providing backup support for Kronos and Xtender security, documentation, help desk ticket support, and some programming.Minimum Education/Experience:
The Banner Security Administrator receives requests approved through the Banner Security Application and processes the requests within Ellucian Banner. The Banner Security Administrator also processes terminations and changes in account access. This position also provides support for twice monthly Banner Change Management meetings which are held virtually. Lastly, this role will support users remotely (Teams, WebEx) that submit help desk tickets for service because of issues accessing Banner.
In a backup role, this position supports the primary Kronos security administrator. This involves modifying security roles in Kronos for employees and supervisors. In addition, this position will also provide backup support for the primary Xtender security administrator. This involves processing Banner Security Requests, creating accounts, security groups, and assigning access.
This support position will also create documentation and support the EIS Xtender team. The Technician will work to ensure documentation exists and is up to date for all tickets processed. The technician position will also be involved in programming work for non-critical requests in order to build up a skillset in development.
Employees are required to adjust their standard work schedule to meet the requirements of their position, which includes and not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations. This position may be eligible for Flexible Work Arrangements (FWA) under the ECU FWA Policy.
Associate’s Degree in Computer Programming, or Bachelor’s degree with some computer related coursework from an appropriately accredited university; or an equivalent combination of education and experience. Journey level requires an additional six months experience. Advanced level requires an additional one year of experience.License or Certification required by statute or regulation:
NonePreferred Experience, Skills, Training/Education:
• Associate degree in computer programming or related study or bachelor’s degree with some programming coursework, or an equivalent combination of training and experienceLicense or Certification required by the Department:
• Experience supporting enterprise applications
• Familiarity with security account management, preferably in an Ellucian Banner environment
• Basic knowledge of database design and familiarity with a relational database platform (Oracle, SQL Server, or MySQL)
• Exceptional problem-solving skills
• Ability to think clearly and accurately to resolve issues under pressure
• Attention to detail
• Able to communicate well in oral and written form
• Good people skills
• Ability to translate technical concepts to non-technical users
• Excellent organization skills
• Comfortable working in a team environment
NoneSpecial Instructions to Applicant:
Job Open Date:
- Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
- If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
- Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
- Applicants must be currently authorized to work in the United States on a full-time basis.
01/20/2022Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. :
02/21/2022Open Until Filled:
NoQuick Link for Direct Access to Posting:
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.AA/EOE:
East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.Eligibility for Employment:
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or [email protected].
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.Office of Human Resources Contact Information:
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to [email protected] Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.